Specialty Store Services Reviews 307

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their quality, ease of assembly, and how well they meet their needs. Many people appreciate the reasonable and competitive pricing, often noting that the value is superior to other options available. The delivery service is consistently highlighted for its speed and efficiency, with many orders arriving much sooner than expected. However, some people were dissatisfied with aspects of their order experience, including issues with receiving confirmation emails or tracking information. A few other people also felt that product descriptions or images were misleading, leading to expectations that weren't met, or that items arrived damaged due to insufficient packaging.

What people talk about most

Product

Clients share positive opinions on product quality and utility. Many reviewers praise the products as... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers praise the ease of ordering, reasonable... See more

Delivery service

Users describe positive interactions with delivery services, frequently highlighting extremely fast shipping... See more

Price

Customers had positive experiences with price, often describing it as fantastic, great, and fair. Many... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the products as well-made, solid,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The picture and description of the #3546 Outrigger Wall Display are very misleading. They show many parts that do not come with the set, and do not clearly indicate that they are extra. Buyer beware!... See more

Company replied

Rated 5 out of 5 stars

Edit: Got a very nice call apologizing for the mixup and telling me my order was on the way and they would not be charging me for shipping. Great customer service! The price is fantastic but I have... See more

Company replied

Rated 5 out of 5 stars

Specialty Store Services offer a great variety of items perfect for vendors. Everything is reasonably priced and delivery is fast. I have purchased several times and will continue to do so. Nadine Lac... See more

Company replied

Rated 5 out of 5 stars

I am very happy with my online shopping experience I had with Specialty Store Services. After doing my initial research I continued on and felt confident with the company and the better price...u... See more

Company replied



Company details

  1. Shop Equipment Supplier

Written by the company

Since 1986 our second-generation family-owned and operated business has been helping retailers grow their business. We provide high-quality retail fixtures and store supplies backed by our 100% satisfaction guarantee. Our customer service department is second to none and we stock thousands of retail display and retail store supply items in our warehouse and are ready to ship. We have many exclusive displays and fixtures that you will not find anywhere else. From our lightweight folding grid panel display to our unique metal pegboard displays, we listen to our customers and strive to design innovative products that will help them succeed. Specialty Store Services is your one-stop shop for everything you need for profitable retailing: store displays, glass display cases, retail showcases, clothing racks, bags, shopping baskets and so much more. Centrally located in Chicago we ship nationwide. For over 30 years retailers nationwide have trusted Specialty Store Services.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

307 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

the price and the size and also…

the price and the size and also ordering a bag to carry the display case ,also its acraylic sides for anti theft protection. the whole package is what i was looking for perfect timing for a new set-up.

4 May 2026
Specialty Store Services logo

Reply from Specialty Store Services

We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

I received great customer service. when…

I received great customer service when I had a question about my order being shipped. My question was resolved and I received my order soon after with no problem. I was completely satisfied with the product that I ordered. I had a very positive buying experience.

12 April 2026
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Reply from Specialty Store Services

We're very happy that you are satisfied with your purchase, and our service! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

Just what we needed

Just what we needed. Fast delivery!

9 April 2026
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Reply from Specialty Store Services

We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

Solid Options

Easy to find products and easy to order.

29 April 2026
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Reply from Specialty Store Services

We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars
Specialty Store Services logo

Reply from Specialty Store Services

We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

I loved how easy the folding grids are…

I loved how easy the folding grids are to assemble. They are a tad heavy, and I do not use the bags. The bags fit everything well, but the disks and poles roll around in there. I carry them in smaller bags with handles, and keep the grids free, for easier transport (between my front seat ande back seat ) for shows.

I would highly recommend these for displaying art work and other hanging items.

3 April 2026
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Reply from Specialty Store Services

We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

Easy to deal with....Great customer…

Easy to deal with....Great customer service.

2 April 2026
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Reply from Specialty Store Services

We're very happy that you are satisfied with your purchase and our customer service! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

Good and bad

Edit: Got a very nice call apologizing for the mixup and telling me my order was on the way and they would not be charging me for shipping. Great customer service!

The price is fantastic but I have received no order confirmation or estimated delivery date. The only correspondence I have received is an email asking what I think so far. Seems strange.

16 April 2026
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Reply from Specialty Store Services

Thanks so much for your order! We apologize for the system issue that delayed your order. It was nice speaking with you today. We appreciate your understanding and your business!

Rated 5 out of 5 stars

I am very happy with my online shopping…

I am very happy with my online shopping experience I had with Specialty Store Services.
After doing my initial research I continued on and felt confident with the company and the better price...until the next day when it seemed as though my order was canceled. Too good to be true. Well, of course not according to Natasha who informed me after I called right away trying to deal with this issue. Just safety issues put in place to protect both parties according to her. Yes, these were reassuring words but of course I went beyond her. I needed those shelves badly. Even the chat bot said their records show I spoke with Ms Natasha as to say what's wrong now?
They were right, professional and a business I will return to. My items were even shipped securely with additional pieces I didn't have to purchase.
Thanks for everything.

29 March 2026
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Reply from Specialty Store Services

We're very happy that you are satisfied with your purchase and our customer service! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

Simply the best

Carl. He is great and followed up with us to be sure we had what we needed!

17 April 2026
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Reply from Specialty Store Services

We're very happy that you are satisfied with your purchase and our customer service! Carl is great! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

Extremely fast shipping and well-made…

Extremely fast shipping and well-made product. Will definitely reach out again!!

14 April 2026
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Reply from Specialty Store Services

We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

Looked for the product for several…

Looked for the product for several weeks and was happy to see the product at your company. It was easy to order and the price was reasonable

13 April 2026
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Reply from Specialty Store Services

We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

Great price and fast shipping

Parts ordered were immediately available to ship. Great price and fast shipping.

27 March 2026
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Reply from Specialty Store Services

We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!

Rated 3 out of 5 stars

Website needs work

Website is awful. Adds more items to your cart then you agreed to. Cannot emphasize how awful the site is. Their customer care isn’t great either…. Been almost two days and I haven’t even received a confirmation email for my order. They do seem to offer quality products though.

27 March 2026
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Reply from Specialty Store Services

We're very happy that you are satisfied with your purchase, but we apologize for the difficulty with the website. Your comments have been forwarded to our IT department. Actually, we're preparing to launch a new, updated website within the next few months. Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

Fast delivery and low prices

Fast delivery and low prices

19 March 2026
Specialty Store Services logo

Reply from Specialty Store Services

We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!

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