Spectrum One Hair Reviews 

286
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the exceptional hair quality, noting that the extensions remain soft, durable, and look completely natural over long periods of wear. Consumers also highlight the outstanding customer service, alongside the very helpful and professional educational training courses provided by the team. However, some reviewers were not happy with the product durability, reporting excessive shedding and hair thinning after only a short time of use. A few other people also felt quite disappointed when customer support failed to properly address their genuine quality concerns and guarantee claims.

What people talk about most

Product

People report high satisfaction and appreciation regarding the quality of the product. Consumers consistently... See more

Quality

Customers had positive experiences with quality, often describing the hair extensions as outstanding and... See more

Staff

Users describe positive interactions with staff, highlighting their friendly and helpful nature in the salon.... See more

Customer service

Reviewers consistently mention positive feedback about customer service, describing support as amazing and... See more

Service

Clients share positive opinions on service, highlighting prompt assistance, welcoming staff, and next-day... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a good extensions course from start to finish. I learnt so much, not just the application but placement, blending and aftercare too. Katie was really supportive and answered every question withou... See more

Company replied

Rated 5 out of 5 stars

Started using Spectrum hair extensions around 4 years ago and have never gone back. The colour selection is amazing and are constantly refreshing us with new shades. The quality is amazing, with the... See more

Company replied

Rated 5 out of 5 stars

Beautiful hair quality and styles The wavy clip one piece is perfect and so natural. The cut of the layers is so natural and not found in hair extensions that are of this quality. I have tried so m... See more

Company replied

Rated 5 out of 5 stars

I completed the Nanos & I-Tip online course about a month ago now. The course was so easy to follow and very detailed, I loved that I could keep referencing back to the videos. I then did three nano a... See more

Company replied


Company details

  1. #8 of 21 best companies in Hair extensions supplier
  2. #5 of 10 best companies in Hair Extension Technician
  3. #50 of 106 best companies in Hair product shop
  4. #3 of 6 best companies in Hair Salon
  5. #4 of 7 best companies in Hairdresser

Written by the company

Spectrum One Hair Extensions are a luxury human hair extensions brand offering 100% human Remy hair. All of our hair is double drawn, cuticle correct and available in four methods; Tapes, Weaves, Nanos & I-Tips in a range of lengths, thickness and colours including Flat Colours, Mixed Colours, Bespoke Blends and Perfect Blondes. We have a choice of 31 handpicked colours so have almost every hair colour covered. Trade Accounts are available for hair professionals. We also offer award winning and Habia endorsed hair extension education both in salon and online which are all taught by Spectrum One Hair brand owner and lead educator, Katy Grimshaw. Why Us? - The quality of our hair is amazing and so durable. It will last a minimum of 9 months easily with the correct aftercare. - Spectrum One Hair is created by a hairdresser with 15 years experience for fellow professionals. - Our hair is ethically sourced from trusted suppliers. - We offer a high level of customer service and pride ourselves in client satisfaction. -There is no Trade minimum spend or startup order. -You don't have to have completed education with Spectrum One to hold a trade account.

Spectrum One Hair Extensions

Written by the company

Luxury human hair created by professionals for professionals.
Spectrum One Hair has been sourced from the most trusted suppliers around the globe! We're proud to say that the hair we use is totally unbeatable. Discover our range of 30+ bespoke colours online now in five of the most popular extension applications.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

286 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(286)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic Quality!

I have been using Spectrum hair extensions for quite a few years and I have always been impressed with the high quality and longevity of the hair. The super fast delivery service is a bonus too.

14 March 2023
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Natalie,

Thank you for your review, glad you love our hair. We always strive to provide the best customer service. It's always a pleasure to receive this feedback from our loyal customers.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Have a lovely day!

Kind Regards,
Meda

Rated 5 out of 5 stars

Lovely staff very helpful delivery time…

Lovely staff very helpful delivery time is amazing

6 January 2023
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Rose,

Thank you for your review, we always strive to provide the best customer service.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Have a lovely day!

Kind Regards,
Meda

Rated 5 out of 5 stars

We have recently started working with…

We have recently started working with Spectrum & they are absolutely amazing. The customer service and ordering experience is exceptional. Charlotte, our rep, couldn’t be any more helpful if she tried. Always accommodates us & helps with everything. Thank you

18 January 2023
Unprompted review
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Frankie,

Thank you for your review, we always strive to provide the best customer service.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Have a lovely day!

Kind Regards,
Meda

Rated 5 out of 5 stars

Charlotte was an absolute dream to…

Charlotte was an absolute dream to meet! After speaking on the phone in November I knew she was someone who I wanted to work alongside. She was so professional but had such warmth.

6 January 2023
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Zara,

Thank you for your review, we always strive to provide the best customer service.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Have a lovely day!

Kind Regards,
Meda

Rated 5 out of 5 stars
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Ami,

Thank you for your review, glad you love our hair.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Have a lovely day!

Kind Regards,
Meda

Rated 3 out of 5 stars

The hair gets very tangled once you…

The hair gets very tangled once you wash it and all the chemicals come off.

2 November 2022
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Reply from Spectrum One Hair

Hi Christen,

We're so sorry to hear this! It's rare that we ever receive this type of feedback in regards to our hair extensions, especially our premium human hair range.

All we can assume at this stage is that the hair could be tangling due to the incorrect type of aftercare product being used on your hair. If you'd like to email us to sales@spectrumonehair.com we'll happily help you with this by going through our aftercare information to ensure you're using the correct products on your hair.

Many thanks,
Emily

Rated 5 out of 5 stars

Fast and timely delivery

Fast and timely delivery, fabulous quality, beautiful hair.

11 November 2022
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Diane,

Thank you for your review, glad you love our hair and we always strive to provide the best customer service.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Have a lovely day!

Kind Regards,
Meda

Rated 5 out of 5 stars

Great products

11 November 2022
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Sarah,

Thank you for your review, glad you love our hair and equipment.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Have a lovely day!

Kind Regards,
Meda

Rated 5 out of 5 stars

Nano and I tip course

I recently went to spectrum one hair for their nano and I-tip course. I couldn’t recommend them enough, they were really helpful with showing me different techniques as to start with I was struggling, but they continued to help me and I can say that I left the course feeling confident to do it myself, thank you to the team at Spectrum

14 November 2022
Unprompted review
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Maya,

Thank you for your review, so glad that you enjoyed our nano and i-tip hair extension course and have left feeling confident. We always strive to provide the best customer service.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Have a lovely day!

Kind Regards,
Meda

Rated 5 out of 5 stars

Tapes seem great quality

Tapes seem great quality. They arrived so quick.

14 October 2022
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Daniel,

Thank you for your review, glad you love our hair and we always strive to provide the best customer service.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Have a lovely day!

Kind Regards,
Meda

Rated 4 out of 5 stars

First experience of spectrum hair and…great hair and fantastic quality

First experience of spectrum hair and so far absolutely loving the hair , east to manage , will definitely use this hair again

29 September 2022
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Samantha,

Thank you for your review, glad you love our hair and we always strive to provide the best customer service.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Have a lovely day!

Kind Regards,
Meda

Rated 5 out of 5 stars

Very quick delivery , very reliable

Very quick delivery and very reliable

17 September 2022
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Raine,

Thank you for your review, we always strive to provide the best customer service.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Have a lovely day!

Kind Regards,
Meda

Rated 5 out of 5 stars

love love love my extensions

love love love my extensions! The best quality I’ve ever had and I just of had hundreds of weaves I’ve been disappointed with. But these are next level!

22 August 2022
Unprompted review
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Natalie,

Thank you for your review, so glad that you love our hair.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Have a lovely day!

Kind Regards,
Meda

Rated 5 out of 5 stars

I can not recommend spectrum one enough!

I can not recommend spectrum one salon or their hair extensions enough. The hairdressers are so knowledgeable and lovely, especially Katy and Lillie; they really make sure your hair is how you want it.

I have had my hair extensions in for over a month so far and they still feel and look new - I am so happy with the quality and they also stock so many colours to make sure you get a perfect match!

2 August 2022
Unprompted review
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Olivia,

Thank you for your review, so glad that you love our hair, we always strive to provide the best customer service.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Have a lovely day!

Kind Regards,
Meda

Rated 5 out of 5 stars

Delighted

Great hair extensions and very happy with the Specrum One salon putting them in.

5 August 2022
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Karen,

Thank you for your review, so glad that you love our hair and our salon services.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Have a lovely day!

Kind Regards,
Meda

Rated 5 out of 5 stars

I have had hair extensions for many…

I have had hair extensions for many years and the hair that I have received from spectrumonehair is by far the best. I absolutely love it and will definitely be ordering. Would highly recommend.

23 August 2022
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Jennifer,

Thank you for your review, so glad that you love our hair. It's always a pleasure to receive this feedback from our loyal customers.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Have a lovely day!

Kind Regards,
Meda

Rated 5 out of 5 stars

Excellent training in nano and I tips.

Excellent training in nano and I tips.
Came away feeling confident with the knowledge we were given. Great bunch of girls. Thank u 💕

19 August 2022
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Sarah,

Thank you for your review, so glad that you enjoyed our hair extension course and have left feeling confident. We always strive to provide the best customer service.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Have a lovely day!

Kind Regards,
Meda

Rated 5 out of 5 stars

Great fast ordering and delivery and…

Great fast ordering and delivery and great quality hair

20 July 2022
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Nina,

Thank you for your review, so glad that you love our hair, we always strive to provide the best customer service.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Have a lovely day!

Kind Regards,
Meda

Rated 5 out of 5 stars

I have used spectrum One

I have used spectrum One, for a good few years now.
The hair quality is the best I've used.
The hair always comes on time.

14 July 2022
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Laura,

Thank you for your review, so glad that you love our hair, we always strive to provide the best customer service. It's always a pleasure to receive this feedback from our loyal customers.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Have a lovely day!

Kind Regards,
Meda

Rated 5 out of 5 stars

Excellent quality

Swift delivery - quality of hair is 10/10.

11 July 2022
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Amanda,

Thank you for your review, so glad that you love our hair, we always strive to provide the best customer service.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Have a lovely day!

Kind Regards,
Meda

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