Spectrum One Hair Reviews 

285
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the hair extensions, often describing them as outstanding and the best they have used, lasting for extended periods. Many highlight the natural look and feel, appreciating the wide range of colors. Reviewers also commend the staff for their supportive, professional, and helpful approach, noting the amazing, efficient, and prompt customer service. However, some customers noted concerns regarding the hair's durability. A few mentioned experiencing significant shedding and hair loss, with extensions becoming thin or bald after a short period. This led to disappointment for some when the product did not meet premium expectations or when issues arose within the guarantee period.

What people talk about most

Product

Consumers consistently express high satisfaction with the product, particularly praising the amazing quality... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the hair as amazing, outstanding,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendliness, helpfulness, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the amazing quality and promptness... See more

Service

Customers consistently report positive experiences with the service, highlighting its excellence in every... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a good extensions course from start to finish. I learnt so much, not just the application but placement, blending and aftercare too. Katie was really supportive and answered every question withou... See more

Company replied

Rated 5 out of 5 stars

Started using Spectrum hair extensions around 4 years ago and have never gone back. The colour selection is amazing and are constantly refreshing us with new shades. The quality is amazing, with the... See more

Company replied

Rated 5 out of 5 stars

Beautiful hair quality and styles The wavy clip one piece is perfect and so natural. The cut of the layers is so natural and not found in hair extensions that are of this quality. I have tried so m... See more

Company replied

Rated 5 out of 5 stars

I completed the Nanos & I-Tip online course about a month ago now. The course was so easy to follow and very detailed, I loved that I could keep referencing back to the videos. I then did three nano a... See more

Company replied


Company details

  1. #8 of 21 best companies in Hair extensions supplier
  2. #5 of 10 best companies in Hair Extension Technician
  3. #50 of 106 best companies in Hair product shop
  4. #3 of 6 best companies in Hair Salon
  5. #4 of 7 best companies in Hairdresser

Written by the company

Spectrum One Hair Extensions are a luxury human hair extensions brand offering 100% human Remy hair. All of our hair is double drawn, cuticle correct and available in four methods; Tapes, Weaves, Nanos & I-Tips in a range of lengths, thickness and colours including Flat Colours, Mixed Colours, Bespoke Blends and Perfect Blondes. We have a choice of 31 handpicked colours so have almost every hair colour covered. Trade Accounts are available for hair professionals. We also offer award winning and Habia endorsed hair extension education both in salon and online which are all taught by Spectrum One Hair brand owner and lead educator, Katy Grimshaw. Why Us? - The quality of our hair is amazing and so durable. It will last a minimum of 9 months easily with the correct aftercare. - Spectrum One Hair is created by a hairdresser with 15 years experience for fellow professionals. - Our hair is ethically sourced from trusted suppliers. - We offer a high level of customer service and pride ourselves in client satisfaction. -There is no Trade minimum spend or startup order. -You don't have to have completed education with Spectrum One to hold a trade account.

Spectrum One Hair Extensions

Written by the company

Luxury human hair created by professionals for professionals.
Spectrum One Hair has been sourced from the most trusted suppliers around the globe! We're proud to say that the hair we use is totally unbeatable. Discover our range of 30+ bespoke colours online now in five of the most popular extension applications.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

285 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(285)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been using spectrum for several…

I have been using spectrum for several years. Spectrum went above and beyond to reach out to me when I was not satisfied with a product: They resolved to high satisfaction and it has restored my faith in spectrum

24 October 2024
Unprompted review
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Julie,

Thank you for your review, we're so glad to hear that you've loved our Spectrum One hair extensions for several years now and that you've been pleased with your recent customer service from us when needed.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comment.

Should you happen to have any future questions or queries, please don't hesitate to contact us.

Have a lovely day :)

Thank you,
Aoife

Rated 5 out of 5 stars

Great tapes tried other top brands…

Great tapes tried other top brands these the best. Colour fab too delivered on time

27 September 2024
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi there,

Thank you for your review, we're so glad to hear that you love our Tape In extensions and the colour range that we offer! Along with our speedy delivery.

Your feedback helps us to maintain and improve our services and our team will be so pleased to hear your kind comment.

Should you happen to have any future questions or queries, please don't hesitate to contact us.

Have a lovely day :)

Thank you,
Aoife

Rated 5 out of 5 stars
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Diane,

Thank you for your review, we're glad to hear that you had a fast delivery and are loving your Spectrum One hair extensions.

Should you happen to have any future questions or queries, please don't hesitate to contact us.

Have a lovely day :)

Thank you,
Faye

Rated 5 out of 5 stars

Service is great

Service is great, id made an error on the order and one of the girls rang to double check and raise the error that would have delayed my order being shipped and received, thanks to the girls who process the orders I had my order nice and prompt , thanks for your diligence guys 👍

1 October 2024
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Keith,

Thank you for your review, we're really pleased to hear that you had a great experience from our customer care team as our customer service to each & every customer is so important to us :)

Should you happen to have any future questions or queries, please don't hesitate to contact us.

Have a great day!

Thank you,
Aoife

Rated 5 out of 5 stars

Amazing hair quality

The website is so easy to use, ordered my hair, received it so quickly. The hair itself is gorgeous, thick, super strong, true colours and it looks amazing in my hair. So natural and I would recommend this hair to anyone.

25 September 2024
Unprompted review
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Ingrid,

Thank you for your review, we love to hear how happy you are with your Spectrum One hair extensions. We pride ourselves on offering only the best luxury hair extensions in a range of 35+ bespoke shades, thank you for recommending us :)

Should you happen to have any future questions or queries, please don't hesitate to contact us.

Have a great day!

Thank you,
Faye

Rated 5 out of 5 stars

Always top quality hair extensions and…

Always top quality hair extensions and service from Alysia . Highly recommend this salon on the staff

17 September 2024
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Jayne,

Thank you for your review, we're so pleased that you love your hair extensions and the service that you have in the salon from our stylist Alysia.

Should you happen to have any future questions or queries, please don't hesitate to contact us.

Have a great day!

Thank you,
Aoife

Rated 5 out of 5 stars

Great quality hair easily applied and fast delivery

Great service, great product highly recommend have bought multiple packs 5 stars deserved

2 September 2024
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Ruth,

Thank you for your review, we're so pleased that you love our luxury hair extensions and would rate us 5 stars! :)

Should you happen to have any future questions or queries, please don't hesitate to contact us.

Have a great day.

Thank you,
Aoife

Rated 5 out of 5 stars

Top quality amazing service and hair

Top quality amazing service and hair

4 September 2024
Unprompted review
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Abigail,

Thank you for your review, we love to hear that you're happy with our hair extensions and customer service :)

Should you happen to have any future questions or queries, please don't hesitate to contact us.

Have a great day.

Thank you,
Aoife

Rated 5 out of 5 stars
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Lisa,

Thanks so much for your lovely review, we love to hear that our hair is the best you've ever used! :)

Should you happen to have any future questions or queries, please don't hesitate to contact us.

Have a great day!

Thank you,
Faye

Rated 5 out of 5 stars

I use spectrum hair on myself and on…

I use spectrum hair on myself and on clients and have always had such good feed back! My hair is 10 months old as still so long and thick, people think it’s new hair!

5 August 2024
Unprompted review
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Grace,

Thanks so much for your lovely review, we're so pleased to hear that our hair is lasting you so long whilst still feeling and looking amazing too :)

Should you happen to have any future questions or queries, please don't hesitate to contact us.

Have a great day!

Thank you,
Aoife

Rated 5 out of 5 stars

Absolutely love my hair Harrison and…

Absolutely love my hair Harrison and Emily did, I’ve never liked the tape extensions but the new tapes seem so much better

11 July 2024
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Elizabeth,

Thank you for your review, we're so pleased to hear that you're loving our Invisible Tapes and love the salon service from our stylists Harrison & Emily :)

Should you happen to have any future questions or queries, please don't hesitate to contact us.

Have a great day!

Thank you,
Faye

Rated 5 out of 5 stars

Great hair always last happy customers

Great hair always last happy customers

3 July 2024
Unprompted review
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Brit,

Thanks so much for your review, we love to hear that you're happy with our luxury hair extensions and that your clients love it too :)

Should you happen to have any future questions or queries, please don't hesitate to contact us.

Have a great day!

Thank you,
Faye

Rated 5 out of 5 stars

The best quality hair

The best quality hair, always arrives on time the next day.

24 June 2024
Spectrum One Hair logo

Reply from Spectrum One Hair

Hi Emma,

Thanks so much for your lovely review, we're so happy to hear that you think our hair is the best quality :)

Should you happen to have any future questions or queries, please don't hesitate to contact us.

Have a great day!

Thank you,
Faye

Rated 5 out of 5 stars

Itip and nano course... Fabulous day!

I was lucky enough to win a place on the nano and itip course. So grateful, it was absolutely brilliant, I'd been wanting to start adding extensions to my services and now I can. The training was such a high standard at a beautiful salon. Thank you Katy for the most amazing experience and I've come away feeling super inspired to get started. Beautiful hair extensions too, I was so impressed with the quality and care that goes into your products. I also think it's great that the education is coming directly from you, it feels very personal not like ordering from a huge faceless retailer online etc. Overall fabulous experience and I would really recommend.

24 June 2024
Unprompted review
Rated 5 out of 5 stars

Having changed from a poor supplier i…

Having changed from a poor supplier i was worried these would not last also. Ive had the hair a few months now and be reapplied several times. They are still in the same condition as when they were new. The hair is absolutely fantastic it really is the best quality hair ive ever had. I would definitely recommend 👌. Im so pleased i took the chance to try them. I will never shop anywhere else.

9 June 2024
Unprompted review

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