Spectrum Photographic Reviews 

224
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Exceptional quality at a fair price. Hazel and her colleagues worked with me on a challenging job (at least, I am challenging) to deliver C Type and Duratran prints for an exhibition, which arrived ea... See more

Rated 5 out of 5 stars

Spectrum have printed and mounted work for a few of my photography exhibitions, the service and quality has always been exceptional. The team are always friendly, flexible and give great care to each... See more

Rated 3 out of 5 stars

It took around 10 days from order to delivery but when it arrived I was pleased with the result. An easy to navigate system on the computer to order the canvas but the people who they use to deliver... See more

Company replied

Rated 4 out of 5 stars

Usually excellent and prompt. However, as I type my latest order has arrived with 3 of some else's photos and one of mine missing! Annoying as I need the missing shot for someone and I'll now have... See more

Company replied

Company details

  1. Digital printing service
  2. Photo printing service
  3. Prints and signs store

Written by the company

Spectrum offer exhibition quality printing, mounting and framing for creatives. We have a reputation for quality, built through word of mouth during our many years in business. We offer a range of printing services, from our fully automated, cost effective online upload service for those with print ready files, to our premium Master printing service where you can work one to one with our printers testing your files and drink as much freshly ground coffee as you like! Our professional photographic C-Type and Giclee ink-jet printing are both fully archival with a range of 13 paper options to suit your images. We have a wide selection of dry mounting options to suit all budgets, including the super sleek Aluminium and beautiful glossy Durospec Perspex mounting, and beautiful handmade frames made bespoke to your specifications. We take exhibitions from conception to completion and even offer an installation service! Visit spectrumphoto.co.uk to find out more or call us on 01273 708 222.


Contact info

4.2

Great

TrustScore 4 out of 5

224 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(224)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Five stars for efficiency and quality!

Spectrum has both an excellent website and a very efficient, high quality service. I was very pleased with my first Giclee prints from you and shall without hesitation use your company for future printing needs.
Clive Blundell

2 September 2012
Unprompted review
Rated 5 out of 5 stars

I wouldn't use anyone else

I have used Spectrum before and found them to be friendly, efficient, knowledgable and speedy. They listen and provide exactly what you need, explaining everything carefully without being patronising. I felt really welcome and came away with exactly what I'd hoped for plus something extra - a gorgeous high quality print as part of the service. Excellent value for money and a pleasure to do business with. :)

2 September 2012
Unprompted review
Rated 5 out of 5 stars

great service

A great professional service with good choice of printing options, the security of the images during postage is top notch.

2 September 2012
Unprompted review
Rated 4 out of 5 stars

Spectrum...fantastic choice of materials and sizes, brilliant quality!

The only thing I was not happy with was the postage charge.

My print cost about £4 and the postage was about £12.

8 August 2012
Unprompted review
Spectrum Photographic logo

Reply from Spectrum Photographic

Hi Brian,

Thank you very much for taking the time to review your experience with Spectrum. We're very happy to hear you're pleased with the range and quality of the products we offer.

We have also taken on board your comment regarding the cost of postage and will be reviewing this soon to see if there is a way of bringing this down. Until then we also offer a cheaper £6 +VAT Recorded Delivery, alongside the £10 +VAT Special Delivery, for those packages that don't need a next day delivery service.

Best Wishes,

The Spectrum team

Rated 5 out of 5 stars

Great printing

Fast turnaround, even more so than I expected. Prints looked beautiful when they arrived. Definitely using them again!

8 August 2012
Unprompted review
Rated 2 out of 5 stars

I am disappointed

You know I have printed at the lab in my University with better results than what I received from Spectrum. I hate to say it but I was disappointed.

7 August 2012
Unprompted review
Spectrum Photographic logo

Reply from Spectrum Photographic

Hi David,

Thank you for taking the time to leave a review.

We are sorry you are disappointed with the prints you received from Spectrum. Customer satisfaction is of the upmost importance to us, so please do get in touch to see how we can rectify the situation and discuss the various printing services we have available.

Best wishes,

The Spectrum team

Rated 4 out of 5 stars

Good prompt service

Good prompt service, helpfull staff, but c/would benefit from better couriers

6 August 2012
Unprompted review
Spectrum Photographic logo

Reply from Spectrum Photographic

Hi Gavin,

Thank you for your time reviewing the service received from Spectrum. We're delighted you found our staff helpful and the service prompt.

We've also taken on board your comment regarding the courier company we use. We too had been dissappointed with our regular courier, and as such have just this week appointed a new courier company to entrust our orders to. We do hope that should you place another order, your experience with the couriers is nothing but timely and efficient.

Many thanks

The Spectrum team

Rated 5 out of 5 stars

Perfect Printers!

I went to Spectrum for the first time a couple of months ago and they were amazing. I will be getting all my printing done with them as they were extremely efficient and helpful. As an unexperienced student they were really patient and offered a lot of advice on how to get my image to reach its full potential. I tested many different papers and they also fixed the colors.
Great place to go !

19 July 2012
Unprompted review
Rated 5 out of 5 stars

Brilliant prints, excellent service

Really polite helpful people. mounted my work quicker for me due to a short deadline, even gave me gloves to handle my work with. Excellent quality. Will definitely get all my prints done with spectrum

19 July 2012
Unprompted review
Rated 5 out of 5 stars

Spectrum Photo do the best giclee prints in town.

I have tried so many companies with a view to producing best quality giclee prints of my original oil paintings. Spectrum Photo have consistently achieved top quality prints for me. Their customer service is also excellent and the 48 hour turn-around for the online ordering service makes it really easy for me to produce prints quickly and efficiently.

19 July 2012
Unprompted review
Rated 5 out of 5 stars

Fantastic service, great production

I am so happy with the way my prints turned out with Spectrum. A real professional finish, perfect prints and lovely mounts. I was really impressed with how easy the website is to use. It's always nerve-racking placing orders online when you have to choose sizes, types etc, but this site makes it a straightforward process. When I visited Spectrum in person the staff were efficient and incredibly helpful, they couldn't do enough for me! I have also had prints delivered, which were on time and packaged so well, there was no worry of any damage. Spectrum always kept me well informed via email regarding my order, despatch dates, delivery dates etc.. I can't recommend them highly enough.

19 July 2012
Unprompted review
Rated 5 out of 5 stars

Amazing service always delivered with a smile!

With Spectrum you get superb quality printing, backed up by excellent service and delivered by a warm and friendly team of experts. What more could you ask for? OK, they pull out all the stops to ensure that tight deadlines are met where possible and have saved my skin on many occasions! Brilliant!

4 July 2012
Unprompted review
Spectrum Photographic logo

Reply from Spectrum Photographic

Hi Paul,

Thank you for taking the time to write such a positive review. You are always a joy to work with - so, when possible, helping you to meet tight deadlines is always an absolute pleasure.

Best wishes,

The Spectrum team

Rated 5 out of 5 stars

Top Class Service

I've been using Spectrum to produce limited edition prints of my landscape work for over two years now and couldn't happier with the service they offer. Prints are fantastic quality and very consistent, their staff are always knowledgeable, helpful and courteous.

Over the years Spectrum have provided a large quantity of prints for my gallery. On the one occasion that we had technical issues they corrected the problem and reprinted the work very quickly.

I wouldn't hesitate to recommend Spectrum to anyone looking for a professional photographic print service.

3 July 2012
Unprompted review
Rated 5 out of 5 stars

Exceptionally swift service with museum quality print.

Spectrum responded to a last minute request for two colour prints with grace and efficiency meeting the very short deadline and achieving a great quality. They dealt with this small order with the knowledge that it was significant to us, a great sign of exceptional customer service.

3 July 2012
Unprompted review
Rated 1 out of 5 stars

Total mistake - No quality assured anywhere

I used this service as I was printing for my assessment for my final major project, and thought it would be less stressful to get them to do my prints for my graduate exhibition as both deadlines were at the same time.

As the one star states, a total unacceptable experience. I was unhappy with the prints and was bewildered as to why they were so shoddy compared to prints received from [Link], and [Link] and to my own prints.

£174 plus a further £26 on courier costs (£4.99 in [Link]) spent for 'quality assured' I don't think so. they told me the quality assured is about the paper used and the mount not your print....So pretty much everything, they wrongfully quality assure, a false claim about their professional service indeed.

The company was recommended by [Link] so I thought they would be quite trust worthy, it amazed me how different the original files that I had sent were so different to every other print I had done myself and other company's managed to get it right and have much cheaper and more professional service where they actually care about their custom.

It really upset me after 4 emails so far and sending proof photographs, original files, the way that I have been spoken down to and constantly being repeated that I should have spent more money on test prints and getting a human being to be there whilst they were being printed instead of paying the cheaper option for a computer to do it...not cheap at all!!

As I have expressed to them that I know about the types of prints and colour profiling expected from a Photography graduate as I always have printed my own work, they still persisted to belittle me re-reading their service options and explaining types to me as if I couldn't read.

I ordered on the 6th of June and had my prints by the 12th and have ever since been trying to get my money back. In short, do not use this company, there are countless local printers out there and other much more professional printers that operate in a small company like this one.

Other universities advise NOT to use this company to their students[Link]. I myself should of stuck to the companies that I trust and have a much better turn around and passion for what they do and next time, I will definitely do it myself. I really did not want to have to give negative feedback, however my experience with this service is going further down hill.

26 June 2012
Unprompted review
Spectrum Photographic logo

Reply from Spectrum Photographic

Hi A.L.

We are sorry that you are unhappy with the service you have received from Spectrum and have, therefore, looked into the points you have raised.

As a professional Photographic Lab, with 19 years experience of printing both national and international exhibitions, excellent customer service is of the upmost importance to Spectrum. For this reason, we would like to take this opportunity to avoid any further ambiguity.

Spectrum’s quality assurance applies to the quality of the materials and methods used in producing the actual print – for example, the paper, inks and mount or frame. After reading through your comments, it is apparent that you feel we should be checking the files arriving through our online service and applying the quality assurance to the actual image. However, as a commercial company, it is not, understandably, Spectrum’s place to critique images received. Our online service is fully automated and is used by customers whose files are ‘print ready’ and produced on a calibrated desk-top monitor. We have always found our online service to be a very popular way of ordering both prints and mounted work: the majority of orders we receive are repeat orders, so we are sorry if you feel this particular ordering process did not meet your requirements.

When committing to a large order, it is advisable to order a test print first or call and speak to one of our members of staff – we will then be able to talk through the various printing services we offer and determine which of these services best suits your needs. We are passionate about our customers’ work and like to help in any way we can. Unfortunately, you contacted us with your complaint after you had re-printed the work and thus, did not give us the opportunity to help you out of a stressful situation.

Thank you for taking the time to leave your comments and please don’t hesitate to contact us if you would like to discuss this further.

The Spectrum team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look