SPECTRUM (ex Graffitishop) Reviews 

Terrible Customer Service. The parcel I received had goods missing, someone stole from it and they did nothing to help me, they claimed they filed a complaint to DHL, but never contacted me in return and never provided proof of DHL’s report. They are liars who do not care for their customers. According to EU law, they are responsible for the shipment of goods and if the customer does not get what they paid for, they should resend or refund. They did not do anything but literally stole my money. Stay away!! All is good when there is no problem, but once a problem happens with no fault of your own, they don’t care and steal your money.

Update, reply to your reply:

Yes, I came across your reviews here and remembered that I have not posted about my terrible experience. You did NOTHING at the time of the event and now you claim too much time has passed when I wrote this review. I will continue to do so on all platforms because you stole my money and did nothing to resolve my case. I still cannot believe a retailer in the 21st century can act like you had done.

YOU chose the shipping company and it is YOUR job to make sure YOUR parcels are insured in cases like mine. I have no idea who stole from my package; it may be one of your employees, a courier employee in Germany, a customs officer wherever or the local destination post office… This is completely irrelevant, you as the retailer are responsible to deal with such cases and not me!

You are liars who broke EU Consumer Law which I quote here:

“If the goods are lost or damaged in transit through no fault of the seller or the buyer, the consumer is entitled to a new delivery or a refund of the purchase price. Consumer does not have to wait for the seller to clarify the whereabouts of the package with the shipping company.”

So here, you broke the law. I have been buying online for a very long time, luxury goods too and never have I ever had such a terrible experience and you can act like an honest retailer here all you want, but the facts speak for themselves. YOU stole my money.

1. You never contacted me with an update on my case, I had to contact you 4 times.
2. You provided no proof of your alleged report to DHL.
3. You broke EU Consumer Law which I quoted above.

I had a newborn at the time of the incident and was not really in the position to chase the case further nor it is my job do so as EU Consumer Law clearly says. I was mistreated and you broke the law and all of your buyers should be aware of that. It is easy to be a great retailer when all goes smooth, but when a problem arises, proper retailers stand behind their customers and respect the law. You broke it on all levels.

For me it was the first time that i bought online at Spectrum Store and i must say after reading reviews of other reviewers on trustpilot i decieded to buy a pair of Nike Air Force 1. Online shopping on Spectrum is easy the same goes for payment and shipping (in this case to the Netherlands) is as expected. In my case Spectrum Store didn't disappoint me at all. Everything went smooth from buying till delivery.
I would buy again on Spectrum Store.
Excellent job Spectrum Store.

Spectrum Shop 5* all day long ,the team of this one are professionals that’s for sure.
Gratzie mille !

Quick delivery!
Clear communication and impeccable state of the product!
Great company 👌🏽

Fast expedition (arrived before expected date) and item as described, packed really well.

Very bad return policy. I will not order from Spectrum anymore.

Perfect packaging and great communication about delivery infos, products always on time !

Great customer service and products

Perfect! Vest delivery!

Always a Great experience shopping at spectrum

Great seller! Got my shoes even earlier then planed! Will order with you guys again. Thank you! :)

Amazing experience overall! Highly recommended!

Great services, high-quality products, reliable customer service and fast shipping. Kudos to the guys from Spectrum.

very good packaging and condition. i so happy with it

Always pleasure doing business. Great selection of clothes and sneakers and sizes. Fast delivery with good tracebility. Highly recommanded.

Awesome price and super fast international delivery ! All the way to The Netherlands in just 3 days. Thank you SPECTRUM, definitely recommend this shop and will buy again.

Fast delivery exceptional products, website UI looks great would recommend them to shop for fashion

Excellent , good services!