Speedex Wireless Reviews 24

SCAM COMPANY
I bought one of their video frames to use at my father's memorial and it did not work. Contacted customer services who tried to gaslight me by saying it was something I was doing!!! When I told them I work in tech and know how to transfer images from a desktop to another device, they offered a video tutorial and refused to take the item back. Finally they said I should pay for the postage to return it for inspection. I wasn't spending anymore money on this scam of a company and will complain to any platform hosting them. AVOID!!!!!

THEY DON’T GIVE REFUNDS. Bear that in mind when you purchase from this company! Also the priority processing is a scam and just extra money they steal from you- I got it and my package still came in a week (just like the normal shipping and processing). I wasn’t satisfied with the product so I requested a refund… crickets… they do not respond to refund requests and start ignoring you. The landline doesn't work and they don’t respond to emails so say bye to your money they just keep it. AVOID.

DO NOT BUY FROM THIS COMPANY! Purchased a video frame 4/5 months ago and it did not come with any cables. Then once they sent the cables 2 months later it doesn't work. I have created a refund request with them and they keep refusing to reply to my emails so I have no choice but to go through my bank and I will be contacting trading standards. WORST CUSTOMER SERVICE EVER! DO NOT BUY FROM THIS COMPANY!

trying to contact Speedex has been a nightmare, do not order from there! The phone number does not work and says all agents are busy, but apparently they’re busy all day everyday. The auto message says to try the chat function but there isn’t one. Ironically their website says their ‘customer happiness is available from 09:00-17:00 GMT’ and their customer service is anything but happy. So disappointing.

Horrible company!! Please do not buy from them!!
I was trying to return a projector that I bought from them and they don’t reply to me! I was trying continuously for few days to call them and the same, a message that is saying they are busy and can’t respond at the moment!
I’m very disappointed in special because I was paying £75 for something that is not worth it.
Please, don’t buy from them!
You can found the same products cheaper on Amazon or other platforms.

Customer service has been great since my initial complaint. Big thank you to Chloe for getting it sorted.

So far so good! Wanted to order a frame but discount code didn’t come to my email so I messaged on the chat (sat night @18:30) so didn’t expect a response until Monday. Within 4 mins Chloe kindly dealt with my query and I was able to order the frame then and there ! Can’t review item just get as not been received but I will say 10/10 for customer service. Thank you Chloe x

The response from Speedex has been 1st class since my initial review regarding my issues returning the product purchased. All done within a week, thanks Chloe & Rosie for your efforts

Issue with my purchase was dealt with very efficiently by Hannah in customer service. Thank you

Ordered a Speedex Wireless Blender in Jan 23 - In May it stopped working and would no longer charge up. Emailed Speedex and after a couple of chasers and my initial review here on TrustPilot, they have now fully refunded me with the cost of the blender & also given me a complimentary car hoover as a goodwill gesture. Thankyou very much.

Wonderful product delivered on time. Great attentive call staff.

Hannah was very quick at responding and very helpful from the get go

Chloe was amazing. Such good service and went above and beyond to help me get a delivery ASAP.

Good communication, good products

Chloe was really helpful. Went above and beyond to try and sort out an issue we had with the delivery company.

Great product I bought this for my campervan, it arrived today I charged it up and tried it out its absolutely fantastic,really lightweight simple well made, does exactly what it says and communication with speedex is A1
10/10

I'm really pleased with my experience of customer services with Chloe at Speedex. I had an issue with a product that fell slightly out of their refund policy. However, having explained everything in detail and offered full transparency, I got a lovely email back thanking me for this, and then they explained how they would help me. I appreciated this so much. Buying things over the internet can feel very impersonal and faceless. I really felt like I was treated like a human and to have my specific circumstances taken into consideration so respectfully was wonderful.

Bought a USB coffee grinder. The product was well packaged and arrived safely, but was very slow delivery, taking well over a week. Unfortunately arrived after my husband's birthday.

The blender has very strong performance. Very happy

Received faulty item it’s been easy return and refund