Speedyhen Reviews 6,312

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 911 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the promptness and efficiency of the delivery service, often noting that items arrive quickly and in excellent condition. Many people highlight the superior packaging, which ensures products, especially books, are well-protected and arrive undamaged. Reviewers also appreciate the competitive pricing and the overall high quality of the products received, often finding better value than with other retailers. The service is frequently described as top-class, reliable, and efficient, with many intending to continue using the company as their primary supplier. However, some customers occasionally experienced issues with damaged items upon arrival, despite the generally good packaging. A few other people also felt that the resolution offered for damaged goods was not always satisfactory, leading to dissatisfaction with the overall experience.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick... See more

Product

Reviewers mention positive feedback about product, often praising the excellent condition of items upon... See more

Price

Clients share positive opinions on price, with many reviewers consistently highlighting competitive and... See more

Service

People report positive experiences with service, often describing it as great, excellent, and even superb.... See more

Quality

Reviewers highlight positive aspects of quality, with many customers consistently praising the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always impressed with Speedyhen's promptness and especially the packaging. When you shell out for a nice hardback art book you don't want it sent in some flimsy cereal packet envelope. Speedyhen's pac... See more

Rated 5 out of 5 stars

I must praise this company's staff from top to bottom. I was in need of a specific workshop manual and needed asap so we had the whole bank holiday weekend to work on this engine. Unfortunately we h... See more

Rated 5 out of 5 stars

I am always delighted with the speed and efficiency of Speedyhen. All I order from them comes brand new, very well packaged and undamaged and arrives in 2 days time. They also keep me well informed fr... See more

Rated 5 out of 5 stars

Among the reasons for returning to Speedyhen remain the same....ease of using website, valued discount and speed of service. Also I am kept up-to-date with the progress of order to its delivery.itvall... See more

Company replied


Company details

  1. #2 of 47 best companies in Book shop

Written by the company

Hatched in 2009, Speedyhen has earned a reputation for providing fast, dependable, and exceptional service. We are proudly one of the UK's leading online retailers for books, music, movies, and more! Our commitment to offering competitive prices and ensuring products are readily available has made us a trusted name in the industry. Our dedicated customer service team is always ready to assist, making Speedyhen a top choice for online book and entertainment retail. Explore our vast selection today and feel free to reach out with any questions - we’re here to help!

Speedyhen.com

Written by the company

FREE UK DELIVERY
We offer FREE UK standard delivery on all orders placed on www.speedyhen.com

Contact info

4.9

Excellent

TrustScore 5 out of 5

6k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Outstanding.

Very fast order turnover (Despatched within hours of order being placed and arrived in 2 days). Brilliant/competitive pricing, especially considering free UK shipping. Packaging wasn’t anything outstanding but did the job. Highly recommend, will definitely order from SpeedyHen in the future! :)

9 May 2026
Unprompted review
Rated 5 out of 5 stars

A reliable firm to deal with

A reliable firm to deal with. Books are reasonably priced with a very good next day delivery price.
I've started using Speedyhen due to the poor packaging at Amazon.
However my first order arrived very poorly packaged for the size of the book I ordered. The weight of the book split the packaging.
I contacted Speedyhen who apologised.
My second order has arrived very well packaged so will continue using Speedyhen.

16 April 2026
Rated 1 out of 5 stars

Received book damaged

Received book damaged, informed Speedy Hen straight away. Customer Service initially asked for photos of damage which I provided immediately. Next day decided to offer 20% off which was unacceptable, as I thought I was buying a new book in perfect condition. Since emailing to decline this 20% off, heard absolutely nothing. The hardback book I ordered wasn’t cheap. Will need to try and get my money back via PayPal now. Had used Speedy Hen for years, but this has put me right off now. Won’t be using them again. Company is not good to deal with at all if a problem arises.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Order received very promptly.

Order received very promptly.

Right product delivered. Ordered this item on another website and didn't received the correct edition.

Very pleased with service provided.
Will definitely use Speedy hen books again.

30 April 2026
Rated 1 out of 5 stars

Unaccountable seller

Unaccountable seller. The book I ordered for 100£ is missing. I have been back and forth, but they are not issuing my refund. Unreliable people. I don’t recommend ordering from them and waste your hard-earned money.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Arrived on time.

My book arrived on time ,was well packaged and was in good condition,not damaged.Including a thank you note was a nice touch..makes purchase seem a bit more personal.

28 April 2026
Rated 5 out of 5 stars

First rate service

Bought a three volume set of art reference books. Though expensive, they were very competitively priced at Speedyhen. They came extremely well packaged and super fast delivery.
I cannot recommend Speedyhen more highly.
First rate service.

28 April 2026

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