The help link takes u to a tech company that attempts to take over ur computer, can’t resolve issues with speedy pc, and tries to sell unneeded computer repairs and products. It’s a high pressure s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
..could be improved by showing the items found/corrected on the latest use instead of simply a cumulative number of items from all usages. After receiving your response, I ran a scan and watched... See more
Company replied
One Star = My computer needed "recovery" so I lost Speedy PC program. Went To download it and to my surprise you don't exist anymore. I can't get you back & I just paid for this service. Now you want... See more
Company replied
Our computer was infected with lots of malware in 2013 and trojan viruses which were shutting down important system functions on our computer. We had a similar issue with a desktop and we did not have... See more
Company details
Information provided by various external sources
The SpeedyPC Software team enthusiastically embraces the opportunity to produce a quality software product that helps users of varying abilities optimize and clean their PC. The crew works hard to combine innovative technology with an intuitive interface.
Contact info
1837 Fort Street, Victoria, BC V8R 1J6 Canada, Canada
- speedypc.com
Speedy PC keeps me optimized and running
The feature I like most is the auto clean which has a set schedule so I don't have to remember to schedule it. It helps to keep my PC optimized and running smoothly. Excellent value.
23 February 2017
Unprompted review
Reply from Speedy PC
Hello Kathleen,
Thank you so much for taking the time to review SpeedyPC Pro.
We are truly happy to hear that you are enjoying the benefits of our software!
Should you have any questions or concerns for our support team, please do not hesitate in contacting us!
Warmest regards,
Tara
SpeedyPC Pro Support Specialist
Mostly good
It speeds up my CPU, however, at the expense of my pinned favorites in Microsoft Word and XL.
23 February 2017
Unprompted review
Reply from Speedy PC
Hello Dennis,
We are glad to hear that SpeedyPC Pro is working well for you. We do see you have mentioned the loss of pinned Favourites in Microsoft Word and Excel.
You will find that SpeedyPC Pro is very easy to customize to each users preferences. I would be more than happy to provide you with steps on how to make the necessary adjustments.
What I would like to have you do, is please open SpeedyPC Pro, click on Settings at the top right corner.
Once on Settings, you will want to then click on Privacy Settings. Here is where you will make the necessary changes required.
Please now scroll through the categories, locate MS Office History. Depending on the version of Office you use, you will want to click on MS Office and the version to expand the sub-categories. Please remove the checkmark for the categories you are finding are being affected in scans with SpeedyPC Pro. Removing the checkmark will disable this area from being scanned in the future.
If you have any further questions or concerns, we invite you to contact our support team directly: http://support.speedypc.com/
Warmest regards,
Tara
SpeedyPC Pro Support Specialist
Reliable
I run the program regularly to keep my system in good operating order. Sometimes when my system is acting sluggish or erratically, I will run the program again. So far, without fail, the system runs smoothly and normally after completion of the repairs.
23 February 2017
Unprompted review
Reply from Speedy PC
Hello Janet,
Thank you so much for taking the time to review SpeedyPC Pro.
We are truly happy to hear that you are enjoying the benefits of our software!
Should you have any questions or concerns for our support team, please do not hesitate in contacting us!
Kindest regards,
Tara
SpeedyPC Pro Support Specialist
Reply from Speedy PC
Hello Edward,
Thank you so much for taking the time to review SpeedyPC Pro.
We are truly happy to hear that you are enjoying the benefits of our software!
Should you have any questions or concerns for our support team, please do not hesitate in contacting us!
Kindest regards,
Tara
SpeedyPC Pro Support Specialist
Reply from Speedy PC
Hello Mr. Smith,
Thank you so much for taking the time to review SpeedyPC Pro.
I truly regret to hear that you have had such difficulties during the use of our software and contact with our support team. In reviewing the contact history, we do see that our support team has worked very hard to help resolve the issues you were having. Unfortunately, to no avail.
Also, the history indicates that your account has since been refunded. Please be assured your satisfaction is very important to us.
We do hope that we can be of assistance should you have any further concerns for us!
Kindest regards,
Tara
SpeedyPC Pro Support Specialist
Reply from Speedy PC
Hello Robert,
Thank you so much for taking the time to review SpeedyPC Pro.
We are so happy to hear all is working well for you! At SpeedyPC Pro, we aim to create quality, user-friendly solutions for you and your computer. We always enjoy hearing back from clients who have benefited from our software and support!
The satisfaction of our clients is of the utmost importance to the SpeedyPC Pro support team; if you have any other questions or concerns, please don't hesitate to contact us.
Kindest regards,
Tara
SpeedyPC Pro Support Specialist
How do I know??
The program says that it fixed my many problems. If I turn my computer off
log in 23 hours later I have many problems that need fixed. I go through the process again and I'm told all error are fixed any my computer is up tp date!! a day later guess what!! my computer has errors that need fixed.
I think it's a scam!!!
22 February 2017
Unprompted review
Reply from Speedy PC
Hello Joseph,
Thank you so much for taking the time to review SpeedyPC Pro.
I would be pleased to work with you to ensure your software is functioning well for you. Also, please be assured, SpeedyPC Pro is a member in good standing with the Better Business Bureau, and would never engage in questionable business practices.
There are three main reasons SpeedyPC Pro may continue to detect items after fixing. If there is a harmless item you would like to ignore for future scans you can add it to the ignore list.
System Problems
The System Problems category contains several different types of items that may show on repeated scans. It can remove unused entries from your registry, or clear information from existing entries in your registry. These are frequently recreated as part of normal computer operation. Additionally making changes to some registry categories such as "Shared DLLs" requires restarting the computer before changes can be made, so multiple scans without a restart will show repeated items.
Privacy Items
Files on your computer are constantly updated as you browse the web and use your computer online. Some files will be removed during every scan so that the files will be re-created without all the previous information.
Junk Files
Some items under Junk Files cannot be removed while windows is running. You will need to restart your computer before the next scan to be rid of repeated items under Junk Files.
To add an item to the ignore list:
Click on System Scan within SpeedyPC Pro.
Wait for the scan to finish, then click the Edit button next to the category with items you want to ignore. This will open a view of the detected items, allowing you to review, and choose what you wish to have the program ignore in future scans.
Click the Ignore link next to the item you wish to ignore.
I hope that you have found this information useful, should you have any further questions or concerns, please do feel free to contact our support department. http://support.speedypc.com/
Kindest regards,
Tara
SpeedyPC Pro Support Specialist
Customer Support is responsive
Once I made customer service aware of licensing issues - they provided me with corrected license keys and corrected the billing. Bottom line - they value the business and did more than the right thing. Thanks!
22 February 2017
Unprompted review
Reply from Speedy PC
Hello Charlene,
Thank you so much for taking the time to review SpeedyPC Pro.
We are so happy to hear all is working well for you! At SpeedyPC Pro, we aim to create quality, user-friendly solutions for you and your computer. We always enjoy hearing back from clients who have benefited from our software and support!
The satisfaction of our clients is of the utmost importance to the SpeedyPC Pro support team; if you have any other questions or concerns, please don't hesitate to contact us.
Kindest regards,
Tara
SpeedyPC Pro Support Specialist
Good reliable product
I have used this for years and it helps keep my desktop humming along
22 February 2017
Unprompted review
Reply from Speedy PC
Hello Mr. Patton,
Thank you so much for taking the time to review SpeedyPC Pro.
We are so happy to hear all is working well for you! At SpeedyPC Pro, we aim to create quality, user-friendly solutions for you and your computer. We always enjoy hearing back from clients who have benefited from our software and support!
The satisfaction of our clients is of the utmost importance to the SpeedyPC Pro support team; if you have any other questions or concerns, please don't hesitate to contact us.
Kindest regards,
Tara
SpeedyPC Pro Support Specialist
Reply from Speedy PC
Hello Brian,
Thank you so much for taking the time to review SpeedyPC Pro.
We are so happy to hear all is working well for you! At SpeedyPC Pro, we aim to create quality, user-friendly solutions for you and your computer. We always enjoy hearing back from clients who have benefited from our software and support!
The satisfaction of our clients is of the utmost importance to the SpeedyPC Pro support team; if you have any other questions or concerns, please don't hesitate to contact us.
Warmest regards,
Tara
SpeedyPC Pro Support Specialist
Problem with paypal payment but not informed
There was a problem with the paypal payment for my renewal.
Was not informed that there was a problem until 2 months later.
Will not be using Speedy PC Pro again.
Will also limit my use of paypal as they took it upon themselves to raise the disputed payment and also did not inform me.
27 December 2016
Unprompted review
Reply from Speedy PC
Hi Bill,
Thank you for taking the time to review SpeedyPC Pro.
We regret to hear that you had a hard time with billing for your renewal. We use a third-party credit processor to keep payments secure, so any payment issues would not have come directly through us.
It appears that everything has been resolved at this time, and we wish you the best.
Kind regards,
Laura
SpeedyPC Support Specilaist
My Experience
I get a pop up every single time I log into my computer that tells me I need to upgrade my malware. When I click OK, it tells me that this program is no longer available. If it's no longer available, why is this annoying pop up still on my computer? Not only does it appear when I login but when I'm trying to do anything else online, which causes unnecessary slow downs while I try yet again to delete it. It Must Go Away!! In addition, every time I run a scan and it completes successfully, it starts to scan again. If the first scan is a success, why does it immediately try to start over?
22 December 2016
Unprompted review
Reply from Speedy PC
Hi Robin,
Thank you for taking the time to review SpeedyPC Pro.
I can appreciate that this has been very frustrating for you, so I have started a support ticket on your behalf. A member of our Support Team will be contacting you shortly to get some more information and help you resolve the issue. You may need to provide them with a screen capture of the pop up you are experiencing, as it doesn't sound like it's related to SpeedyPC Pro.
In regards to the program opening at startup, I have provided instructions below for you to change that:
Click Settings in the top right corner and then select General Settings.
Unselect the box beside "Launch application when Windows starts".
Unselect the box beside "Automatically start scan when application starts".
If you have any other questions, please be sure to let the Support Team know.
All the best,
Laura
SpeedyPC Pro Support Specialist
Insulting experience
Mail order rebate....who are you kidding we pay on line you should rebate on line
20 December 2016
Unprompted review
Reply from Speedy PC
Hi Shawn,
Thanks for reviewing SpeedyPC Pro.
I've started a support ticket with our Support Team so they can send you some information regarding your rebate.
Kind regards,
Laura
SpeedyPC Pro Specialist
Improve Service
Online reviews say that programs like Speedy PC are just plain vanela that really don't perform that job they say they and might remove unneccasry registry items.
20 December 2016
Unprompted review
Reply from Speedy PC
Hi Robert,
Thank you for taking the time to review SpeedyPC Pro.
We are aware of the negative online reviews of our program, and programs like it, but we are interested in hearing about your particular experience with SpeedyPC Pro over the past year.
If you ever have questions about how to customize or use SpeedyPC Pro, please send us an email from our Support Center:http://support.speedypc.com/. Our Support Team is available seven days a week.
All the best,
Laura
SpeedyPC Pro Support Specialist
They Help~
i have used this product for a few years and they keep my computer running smoothly and swiftly.
20 December 2016
Unprompted review
good but not great
the system takes a long time. It never cleans everything.
I did not get my rebate from when I first signed on.
Now I had to get toner for my printer and missed the opportunity to print what I needed for my rebate this time.
I tried to email and ask for a copy of the form for the rebate, and I have gotten no response
19 December 2016
Unprompted review
Reply from Speedy PC
Hi Christopher,
Thank you for reviewing SpeedyPC Pro.
I have started a ticket with our Support Team to send you some information about the rebate, and how to optimize the program so it doesn't take a long time to run. You will be hearing from someone within 24 hours.
If you need to contact us in the future, please email us from our Support Center: http://support.speedypc.com/
Please let us know if there is anything else we can do to help.
All the best,
Laura
SpeedyPC Pro Support Specialist
Speedy PC
renew took to long to take effect. kept telling me that I needed to renew and I had done that over a week earlier.
19 December 2016
Unprompted review
Reply from Speedy PC
Hi Christine,
Thank you for taking the time to review SpeedyPC Pro.
We regret to hear that you have had issues with reactivation after renewal, and hope that everything is now resolved. If you are still in need of assistance, please contact us through our Support Center: http://support.speedypc.com/.
Our knowledgeable Support Team is available seven days a week.
Kind regards,
Laura
SpeedyPC Pro Support Specialist
very very poor.
i paid the renewal fee -then totally lost the speedy pc pro driver on my laptop. i called you guys -tried internet based form on your web site - all for nothing. contact me to help recover driver -or - send the $39.00 back. stanley taylor 251-635-9851
15 December 2016
Unprompted review
Reply from Speedy PC
Hi Stanley,
Thank you for reviewing SpeedyPC Pro.
We regret to hear that you no longer have the program on your computer. I have started a Support Ticket with our Support Team so they can send you the download link and your license key, with all of the instructions you will need to reinstall it. You will hear from them within 24 hours.
If you ever need to contact us, please send us an email through our Support Center: http://support.speedypc.com/.
I also recommend that you edit your review to remove your phone number.
All the best,
Laura
SpeedyPC Support Specialist
Paying for No Service
Speedy Pro took my payment very efficiently. But I cannot access Speedy Pro at all. It's like the service packed up and moved after I made my payment.
25 November 2016
Unprompted review
Reply from Speedy PC
Hi Cate,
Thank you for taking the time to review SpeedyPC Pro.
We regret to hear that you are experiencing issues with SpeedyPC Pro. Please email us from our Support Center with detailed information, including when it started, what Windows operating system you are using, and any steps you have tried to troubleshoot the issue: http://support.speedypc.com/
We are available seven days a week, and will reply to you within 24 hours. We look forward to hearing from you so we can help you make the most of SpeedyPC Pro.
Kind regards,
Laura
SpeedyPC Pro Support Specialist
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.