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Spencer Private Hospitals Ltd Reviews 

457
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 382 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and medical teams for being exceptionally kind, professional, and attentive throughout their visits. People consistently note that medical procedures and treatments are fully explained, making them feel relaxed, informed, and well cared for from admission to discharge. However, some customers also noted that certain facilities felt dated, while some recovery rooms could become uncomfortably warm or cramped. A few reviewers additionally mentioned experiencing long waiting times upon initial arrival and occasional frustrations regarding the parking situation. Despite these specific issues, consumers generally expressed satisfaction with the overall quality of care received.

What people talk about most

Staff

Consumers find staff to be positive, highlighting that the medical team and consultants are exceptionally... See more

Service

People report positive experiences with service, highlighting that appointments are well-organised,... See more

User experience

Clients share positive opinions on user experience, highlighting an efficient, calming atmosphere and highly... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that inquiries are handled... See more

Facilities

Customers consistently note ambiguous experiences with facilities, as opinions are sharply divided regarding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything worked exactly as I expected. The hospital in Margate was easy to find and there were no long delays in being seen when I arrived. The process was fully explained by the very caring staff... See more

Company replied

Rated 5 out of 5 stars

It was a great experience, Staff were highly trained, friendly and professional. I felt very safe and confident that l was getting the best and safest treatment. Everyone was Polite and Friendly and l... See more

Company replied

Rated 5 out of 5 stars

Staff was amazing once again and so was Dr Zubair. All very professional, understanding and showed empathy and compassion. Having a familiar nurse there Bhekiwi made me feel relaxed. She was so polite... See more

Company replied

Rated 5 out of 5 stars

Writing this on behalf of my mother (86 years young) The experience from hospital admission through to the after care has been very satisfactory. Most of the professionals she encountered were very... See more

Company replied


Company details

  1. Private hospital
  2. also in
  3. Hospital
  4. Local Medical Service
  5. Specialised Clinic
  6. Specialised Hospital

Written by the company

Spencer Private Hospitals are a wholly-owned subsidiary of East Kent Hospitals University Foundation Trust (EKHUFT), providing quality private healthcare for patients. Unique amongst other private healthcare providers, Spencer Private Hospitals generate extra income for the NHS Foundation Trust through payment for services, as well as investing profits back into the Trust hospitals.

Our Hospitals

Written by the company

Our private hospitals can be found on the grounds of major hospitals across East Kent: Ashford - William Harvey Hospital (WHH), Canterbury - Kent and Canterbury Hospital (KCH), Margate - Queen Elizabeth The Queen Mother Hospital (QEQM).
Spencer Private Hospitals - Ashford
he Spencer Private Hospitals in Ashford is located within the Arundel Unit of the William Harvey Hospital in Ashford (WHH). - Excellent infection control rates (see Quality Accounts) - Exemplary standards of cleanliness - Wi-Fi Access - Car parking available onsite The facility has five consulting rooms, a treatment room and audiology services in partnership with Hearbase. We are also able to offer outpatient Physiotherapy. Ashford also has 4 small en-suite bedrooms located within the William Harvey Hospital. Our Consultant base enables us to offer outpatient appointments in all of the major specialties including Ear Nose and Throat, Maxillo Facial, Ophthalmology, Gynaecology, Paediatrics, General Surgery, Urology, Pain and Orthopaedics.
Spencer Private Hospitals - Canterbury
The Spencer Private Hospitals in Canterbury is located within the Emergency Care facility at Kent & Canterbury Hospital (KCH), with the entrance located immediately left of the Minor Injuries unit with an intercom to gain access. In November 2019 we opened our new location at the Kent & Canterbury Hospital (KCH), following our successful registration with the Care Quality Commission (CQC). This expansion comes as a result of increased demand as well as an identified need to make our services easily accessible to all. The new outpatient facility offers private consultations in Orthopaedics, Urology, Gynaecology, Rheumatology, HCOOP, General Surgery and Healthscreening.
Spencer Private Hospitals - Margate
The Spencer Private Hospitals in Margate is located on the grounds of The Queen Elizabeth The Queen Mother (QEQM) Hospital in its own unit with its own car park and entrance (located on the Ramsgate Road side of the hospital). The Spencer Private Hospitals in Margate has been providing private healthcare services to the people of East Kent for over twenty years and in that time has built an excellent reputation for providing high standards of care. The hospital consists of twenty-two en-suite bedrooms, five consulting rooms and an endoscopy suite. The unit has its own High Dependency Unit and access to Intensive Care facilities. - Excellent infection control rates (see Quality Accounts) - Exemplary standards of cleanliness - Single en-suite rooms with their own TV, DVD and - Wi-Fi access - On site caterers provide fresh food every day - Free Parking.* (*For self-paying and insured patients)

Contact info

Spencer Private Hospitals

A wholly-owned subsidiary of EKHUFT, providing private healthcare.

4.6

Excellent

TrustScore 4.5 out of 5

457 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(457)

386 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reassuring

Friendly , efficient and reassuring.

6 August 2026
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Reply from Spencer Private Hospitals Ltd

Thank you for your positive comments and for choosing Spencer Private Hospitals. We are delighted to hear that you had a good experience, and your feedback is greatly appreciated by our team.

Rated 5 out of 5 stars

Excellent service the physio nurse was…

Excellent service the physio nurse was extremely kind and professional a credit to your hospital I think her name is Celina

7 September 2026
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Reply from Spencer Private Hospitals Ltd

Thank you for your wonderful review. We are pleased that we could provide you with a positive experience, and we truly appreciate your support. We will be sure to share your feedback with our team.

Rated 5 out of 5 stars

Everything went smoothly according to…

Everything went smoothly according to plan with excellent results

4 August 2026
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Reply from Spencer Private Hospitals Ltd

Thank you for your kind feedback. We are delighted to hear about your positive experience and appreciate you taking the time to share it. Your comments mean a great deal to our team, and we wish you all the very best

Rated 5 out of 5 stars

Great staff ..

Great staff ... very professional 👏

4 May 2026
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Reply from Spencer Private Hospitals Ltd

Thank you for your positive comments and for choosing Spencer Private Hospitals. We are delighted to hear that you had a good experience, and your feedback is greatly appreciated by our team.

Rated 5 out of 5 stars

From Addmision to discharged very…

From Addmision to discharged very professional

17 August 2026
Unprompted review
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Reply from Spencer Private Hospitals Ltd

Thank you for your wonderful review. We are pleased that we could provide you with a positive experience, and we truly appreciate your support. We will be sure to share your feedback with our team.

Rated 5 out of 5 stars

Overall a good experience.Discharge was…

Overall a good experience.Discharge was hand written due to broken printer.Discharge form hadn’t been sent to my Health centre the following day and I had to send it to them as I was trying to arrange an appointment for the clips to be removed..

29 August 2026
Unprompted review
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Reply from Spencer Private Hospitals Ltd

Thank you for taking the time to leave us such a lovely review. We are delighted to know that you had a positive experience with Spencer Private Hospitals, and we greatly value your feedback.

Rated 5 out of 5 stars

Pleasant stay at The Spencer Unit.

I was made to feel very at ease from admission until discharge. The Staff in the Spencer Unit, Margate, were very professional, helpful and reassuring.
The whole experience was better than l was expecting and my Consultant Mr Reddy couldn’t have been nicer from my first consultation to the operation, now hopefully a full recovery.

27 August 2026
Unprompted review
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Reply from Spencer Private Hospitals Ltd

Thank you for your kind feedback. We are delighted to hear about your positive experience and appreciate you taking the time to share it. Your comments mean a great deal to our team, and we wish you all the very best.

Rated 5 out of 5 stars

Very pleased with the service also the…

Very pleased with the service also the reception team.

25 August 2026
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Reply from Spencer Private Hospitals Ltd

Thank you for your wonderful review. We are pleased that we could provide you with a positive experience, and we truly appreciate your support. We will be sure to share your feedback with our team.

Rated 5 out of 5 stars

They make you feel at ease and from…

They make you feel at ease and from entering it’s very simplified and straight forward.

1 September 2026
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Reply from Spencer Private Hospitals Ltd

Thank you for taking the time to leave us such a lovely review. We are delighted to know that you had a positive experience with Spencer Private Hospitals, and we greatly value your feedback.

Rated 5 out of 5 stars

We were seen by a really nice doctor Mr Slack

We were seen by a really nice doctor, and he explained things to us so that we came out satisfied and understood all he had told us

12 August 2026
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Reply from Spencer Private Hospitals Ltd

Thank you for your kind feedback. We are delighted to hear about your positive experience and appreciate you taking the time to share it. Your comments mean a great deal to our team, and we wish you all the very best.

Rated 5 out of 5 stars

The best experience

Dr Farrugia and Mabel have been the most helpful people to deal with. They have given me the best support I could want and I really appreciate them.

2 September 2026
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Reply from Spencer Private Hospitals Ltd

Thank you for your wonderful review. We are pleased that we could provide you with a positive experience, and we truly appreciate your support. We will be sure to share your feedback with our team.

Rated 5 out of 5 stars

Dr Kevin Ward has been very good at…

Dr Kevin Ward has been very good at explaining test results,explaining things to us and ordering more tests

6 August 2026
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Reply from Spencer Private Hospitals Ltd

Thank you for taking the time to leave us such a lovely review. We are delighted to know that you had a positive experience with Spencer Private Hospitals, and we greatly value your feedback.

Rated 5 out of 5 stars

From the moment I walked in to…

From the moment I walked in to reception, friendly staff ,nice and clean .All ran smoothly

10 August 2026
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Reply from Spencer Private Hospitals Ltd

Thank you for your positive comments and for choosing Spencer Private Hospitals. We are delighted to hear that you had a good experience, and your feedback is greatly appreciated by our team.

Rated 4 out of 5 stars

Seen on time

Seen on time. Consultation very thorough.

25 August 2026
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Reply from Spencer Private Hospitals Ltd

We appreciate your kind words and are pleased to know that your experience met your expectations. Thank you for sharing your feedback and for placing your trust in Spencer Private Hospitals.

Rated 5 out of 5 stars

Upon Arrival

Always greeted with a smile and welcomed to the unit on arrival. Staff at each stage of the visit are cheerful and helpful if have any questions.

6 June 2026
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Reply from Spencer Private Hospitals Ltd

Thank you for your kind feedback. We are delighted to hear about your positive experience and appreciate you taking the time to share it. Your comments mean a great deal to our team, and we wish you all the very best.

Rated 5 out of 5 stars

Efficient Knee Appointment

consultant explained everything clearly & concisely.
Appointment on time.
A quick & efficient appointment. Thank you very much.

2 September 2026
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Reply from Spencer Private Hospitals Ltd

Thank you for your wonderful review. We are pleased that we could provide you with a positive experience, and we truly appreciate your support. We will be sure to share your feedback with our team.

Rated 5 out of 5 stars

Overnight stay after laparoscopy

I had a laparoscopy and stayed one night at Spencer Hospital in Margate. All the doctors and nurses were amazing. They were very carrying, kind and friendly. During my recovery, the nurses took very good care of me. Prompt to check on me, serve tea and relieve pain. On discharge, they answered all my many questions and gave me tips for home recovery. They are a very well run team, efficient and professional.

7 July 2026
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Reply from Spencer Private Hospitals Ltd

Thank you for taking the time to leave us such a lovely review. We are delighted to know that you had a positive experience with Spencer Private Hospitals, and we greatly value your feedback.

Rated 5 out of 5 stars

Staff very nice and I felt well cared…

Staff very nice and I felt well cared for

30 August 2026
Unprompted review
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Reply from Spencer Private Hospitals Ltd

Thank you for your positive comments and for choosing Spencer Private Hospitals. We are delighted to hear that you had a good experience, and your feedback is greatly appreciated by our team.

Rated 5 out of 5 stars

Nice private experience

Nice private experience

6 August 2026
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Reply from Spencer Private Hospitals Ltd

We appreciate your kind words and are pleased to know that your experience met your expectations. Thank you for sharing your feedback and for placing your trust in Spencer Private Hospitals.

Rated 5 out of 5 stars

Easy to contact and inquiry dealt with…

Easy to contact and inquiry dealt with efficiently

1 September 2026
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Reply from Spencer Private Hospitals Ltd

Thank you for your kind feedback. We are delighted to hear about your positive experience and appreciate you taking the time to share it. Your comments mean a great deal to our team, and we wish you all the very best.

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