Spencer's Reviews 

Absolutely the worst trash I ever purchased!! The ad looks great but product is shabby and was torn !! Of course no customer service or refund!! Suckered by creepy China !! Update : no I got the right company

My experience was actually really good. I am seeing a lot of one stars on here and im sorry to those that are disappointed with their experiences. The shipping was very fast and the quality of the product was exactly how it sounded on the website. Five stars from me!

shitty customer service.. contacted them about my package not moving for about a week now, still in the same location that’s it’s been at since the 3rd.. they were little to no help, now i’m stuck wondering if my package is still going to get shipped or if it’s lost in transit and i’m receiving another one.. i ordered it for my friends birthday with 2 weeks in advance and now her birthday is in 5 days and im more than likely not receiving my packing since it’s across the united states.. love the store but online service is trash and needs to be reworked with better customer service employees and better ways of shipment.

Defective Lava Lamp that did not turn on with nightmarish customer service and return policy.
I was asked to upload a video during chat. Even a 3second video wouldn't upload. I emailed the video, they denied that it does not work. Asked for another video.
Don't buy their junk.

DO NOT ORDER FROM THIS COMPANY! I ordered 7 t-shirts to be shipped to my son in the military for Christmas. I ordered them on the 20th. I was offered expedited shipping which would get them there by the 23rd. I had 2 options, $25 off expedited shipping (total for that shipping was $36.74), or 30% off my entire order. I chose the faster shipping so he would get them before Christmas. I got a text on the 21st that my items had shipped. Then on the 23rd, a text saying there was a delay. Tracking info showed the items in the area for delivery. Then I got another delay message. I contacted "support" for a refund on my shipping cost and was told I had to wait until they were actually delivered. For the next 6 days I got "delayed" messages. They were finally delivered on the 29th. Not the 23rd, which is what was advertised for the $36 shipping. Now, I understand that shipping can be delayed around the holidays, but the company should make it right. I spoke with them for 2 hours today! I kept getting the same bs answers over and over. Even after all the evidence I produced, they refused to make it right. They said it needed 3 extra days to "process", even after I showed them the screen shot of them already being shipped. They instead offered me a prepaid shipping label to send the items back. They would rather inconvenience me AGAIN by sending the items back, then giving me the $16 back for shipping or my 30% off for the coupon I had. They offered nothing. I cannot believe that a company would rather go this route to be stubborn and save $16. They DO NOT CARE if their customers are happy and taken care of. Just shameful. No wonder they have 1.5 stars and are going out of business.

I should have check this before buying anything from this store. They do not clearly show their return policies and they won’t give you your money back. Either you buy from them or lose your money. Customer service completely useless and rude. I am never buying from this store ever again. It’s basically a rip off.

My name is Bella and I am a femboy who has just bought a cute pair of thigh highs and they feel so soft and make me feel more beautiful. I am definitely going to be returning more often when I get more money so I can buy more items from that store.

Would love to leave 0 stars as my experience with their customer service and online ordering process has been atrocious! Only receiving part of my order on time while still waiting on the rest that will obviously arrive late (if it even arrives). When reaching out to customer service, a representative asked me about my order number and stayed silent after giving it to them and explaining my concerns about the order. Never did hear back from them, so I moved on to emailing them in the hopes that maybe I’ll get an answer in a timely manner (not holding my breath).

Discrimination/racism? Both! Today, your staff accused the only two brown kids (mine) in the store of stealing a phone someone lost at your store. Your staff approached my kids and told them, if you have the phone, just give it back so that you don’t get into trouble. This racist B did not have any rights to accuse any one, specially a minor. She’s older, light skin, curly black hair, black glasses wearing a T-shirt. This is inexcusable discriminatory and stereotypical behavior. Shame on you. My oldest child had to tell her that they are not thieves. Shame on you and your staff. I tried calling your store and no answer. You make it impossible to contact you directly. Shame on you and your store. Maybe spend $ training better your staff.

First and last time ordering from this place. They offered a buy one get one half off deal in slippers I wanted for my sin. They placed the order than canceled the second, half-off item when they ran out of stock. That alone would not be terrible, but when I called to ask if they could send a second item at the discount price, they said they couldn't help me and that I needed to buy another pair at full price. What a scam. Now I have to go out of my way to make a return. Loser level customer service. I'll never let anyone I know enter one of these stores in my presence.

I only put one star because I can’t put 0!
Do not order from them for delivery!
I ordered a ceramic item that broke in shipment.
They wanted me to drive 40 miles one way to return it so they can throw it in the trash!
They obviously don’t care about the safety of customers or employees to make them handle broken glass! I called and sent a picture so they refunded me the cost of the item but not the shipping! If they had packed it properly so it would not break, I would have received it undamaged! So, I am paying for their mistake. I will never order from them again!

Ordering online from Spencers is a nightmare. The website needs a massive overhaul. The customer service is sad. Their return process is a nightmare. 30 days that they have had my item and I was just told another 7-14 business days. Absolutely ridiculous.

just a beware to anyone ordering online. THEY WILL CHARGE YOU FOR ITEMS THAT ARE NOT IN STOCK. I purchased an item 10 days ago, card was charged, received no confirmation. After not receiving a confirmation I reached out and they confirmed that they oversold it and that the “pending charge” (been out $50 for 10 days) would return to my account in 3-5 day. No apologies, no intent to remedy the situation. After 10 days and the charge is still pending, I reached out again and was told “well it’s 5-8 business days” (at this point it was 9 business days) Again, no apologies for the situation, and many many snarky comments about how they didn’t charge me if there is no order # and if it is technically still pending. Reached out to bank, they say reach out to merchant (Spencers). Merchant says it’s my bank that I am waiting on. Extremely frustrating and unprofessional. At the very least I would be satisfied with an apology and at least some sort of email stating that they oversold the item and what to expect from the “pending charge” process.

We ordered a hard-all on August 28th
FedEx shipped it and on September 3rd it stopped at Rialto and there were no other updates. FedEx today investigation and said it was lost.
We called Spencers and gave them the information and they agreed that yet was lost Said they would send us another one but we told them no... We want a refund. Explain to them that the doll was a gift for birthday on September 13th. Also told them that we went out to Spirit Halloween and found the doll so we were able to give it as a birthday gift. No this is where it gets upsetting they told us that we had to give them a receipt from the store that we bought the doll from. We told them that doesn't make any sense we paid you money for a doll The doll didn't come The doll was meant for a specific event and so we no longer need the doll and you guys are still saying that we need the receipt. Found receipt text it to them. The person said oh I see you got a 10% military discount I said yes but what does that got to do with you paying us the full price. After jumping through hoops we finally got the refund. My wife told them after 40 years of shopping with them that she would not shop with them again which is good for me because she has spent thousands and thousands of dollars but bad for them

Well the returns from this company have now been returned back to me from China!!!
The dresses were rubbish nothing like photos on Instagram, at a cost of £50 plus £25 to return requesting signature from them, it was then said waiting in customs then returned back to me.
Please DO NOT BUY from this absolutely disgusting scam of a company, Spencer and Co of London are in China not UK!!!

Walking into the store i was excited to see the backpack I wanted was on sale with also a discount on top I walked up to the cash and waited the sale girl was talking to her friends and in no hurry to come over finally she put me through and seeing how cheap it was I decided to pick up a few more my granddaughter was eating cotton candy and it fell apart I passed her a paper towel and took the cone part to the cash to throw it out again the sales person ignored us so I did not want to go behind the counter so I left it with the sticky side out so it would stick to the counter I then was back to the backpacks when the sales girl came running over to us yelling at us about leaving garbage on her counter I said out loud I did not want to go behind her cash to put it in the garbage so I left it there she walked away talking to herself and because I had a five year old with me I didn't go back to confront her this was a st laurent shopping center she was tall full bodied with glitter on her chest she was rude and again chatting with other people and not serving people

Paid $28.49 for expedited shipping (guaranteed Aug 8), arrived Aug 11. Amari, Samantha B., Brenna E.(customer service manager), & Jessica A. acknowledged delay but refused refund—shows poor business ethics & disregard for customer service.

Terrible experience....With no mention on the site that returns are to be sent to China at an horrendous cost!

Me and my friend were looking for The Karate Kid t-shirt and we decided to take a look around mind you, we are 14 and the store is rated R for adults and let us in willingly. After we couldn’t find the shirt, we decided to take a look around and wandered to the back and then we horrifyingly discovered the amount of boxes of d1ld0s on the shelf behind us. We were utterly disgusted since it was being publicly sold and anyone could wander out back and see that. The store smelt like cigarettes already which made the experience even more unpleasant. The fact that this store carelessly let two minors wander out back into the ADULT section tells us a lot about your service.Kids could probably have entered the store which would make this situation even worse since they can walk to the back and have to innocently see that. There wasn’t an age restriction sign in the front of the store and there was no warning that it sold inappropriate items and how it was for adults. We are NEVER coming back.

Totally agree with the recent one star reviews. I ordered two dresses which stated on the website they were size 16/18. What I received were more like size 10/12 but when I complained they would not accept that the website sizing guide was incorrect and would only agree a full refund if I returned the goods to China or I could accept a smaller percentage of what I had paid and keep the dresses which were of no use to me. I asked to be referred to a supervisor but got no further with my request for a full refund and a free post label to return the goods. In the end I accepted the partial refund rather than incur the cost of postage to China as I did not trust them to refund the total cost even if I did this.