Maybe I checked too often, but the 49 payout sat on approved every time. Mia in live chat gave a different answer from yesterday's agent. The status did not explain the next step. I saved a screenshot... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The welcome offer looked simple until the bonus wallet opened. Cash balance and bonus balance kept switching order, and I nearly played from the wrong one. Support still had the same old note afterwar... See more
not me calculating how much i'd have if that 500x hit on my normal bet instead of the 10c test spin. devastating
The welcome offer looked simple until the bonus wallet opened. Cash balance and bonus balance kept switching order, and I nearly played from the wrong one. The account page gave me nothing clearer.
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Before I gave up
Before I gave up, chat closed while I was typing the amount. I asked support and got no real answer — brilliant…
My £53 debit card withdrawal changed to…
My £53 debit card withdrawal changed to review without explanation
Before I gave up
Before I gave up, mobile and desktop showed different cashier layouts. It stayed that way after refresh, which made no sense
My cracked-screen tablet keyboard…
My cracked-screen tablet keyboard covered the cashier button
I checked on weak Wi-Fi and support…
I checked on weak Wi-Fi and support pasted FAQ instead of reading the screenshot. I asked support and got no real answer.
Date filter put Sunday spending under…
Date filter put Sunday spending under Monday
I started with a small £63 test while…
I started with a small £63 test while my coffee went cold. Mobile and desktop showed different cashier layouts. It was already my second coffee, so maybe I was impatient, but still. By the evening I had more screenshots than answers
On my small laptop
On my small laptop, Tom from in-account message answered the wrong question. I asked support and got a copied FAQ.
The annoying part was spend history…
The annoying part was spend history missed my £21 deposit. It stayed that way after refresh, which made no sense
I was not trying to do anything…
I was not trying to do anything complicated. My £50 weekly limit did not stop the next deposit. I refreshed twice, changed device, and the same problem stayed there. By the evening I had more screenshots than answers — what a joke.
i checked in a hotel room and support…
i checked in a hotel room and support pasted FAQ instead of reading the screenshot. no thanks.
bonus expired last night.
First evening ended with pending…
First evening ended with pending cashout and no reply — same mess again.
fAQ said one document
fAQ said one document, email asked for three — what a joke.
Keyboard hid the button.
spend history missed my £31 debit card…
spend history missed my £31 debit card deposit
While trying to sort case 8206
While trying to sort case 8206, the date filter put Sunday under Monday. what a joke.
While trying to sort ticket #18427
While trying to sort ticket #18427, the promised email never arrived. I asked support and got the same question again
Big Bass Bonanza counted 5%
I checked during lunch and the document…
I checked during lunch and the document list changed after I uploaded my card photo. same mess again — what a joke.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








