Spindlebysisters Reviews 

340
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptional product quality, beautiful craftsmanship, and the thoughtfully curated range of items available for purchase. Buyers also highlight the remarkably fast delivery and wonderful customer service, noting that orders always arrive securely packaged with lovely personal touches included. However, some people mentioned that popular items like traditional scarves can sometimes be sold out, requiring shoppers to wait patiently for a restock. Despite this minor availability drawback, people remain extremely satisfied with their gorgeous purchases, the smooth purchasing process, and the meaningful mission behind the brand.

What people talk about most

Product

People report high satisfaction with the product quality, describing items as stunning, authentic, and... See more

Quality

Clients share positive opinions on quality, consistently highlighting the exceptional craftsmanship of the... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the fast shipping, secure... See more

Service

Customers had positive experiences with service, frequently highlighting friendly interactions and flawless... See more

Customer service

Reviewers highlight high satisfaction regarding customer service, often noting that staff go above and beyond... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely adore this shop. Customer service is so exceptional - they are so devoted that they'll field so many questions via socials to find you the thing you most want. Always going above and beyo... See more

Rated 5 out of 5 stars

I wanted to buy these beautiful hand made green glass glasses from Spindle Sister earlier this, but they were sold out. I asked if they were going to get more and I was delighted when they remembered... See more

Company replied

Rated 5 out of 5 stars

Superb products, ethically sourced and beautifully presented; what's not to love about this amazing brand?! What I do love the most though is how thoughtfully curated their range of products is; it re... See more

Rated 5 out of 5 stars

Love Spindle by Sisters - they go over and beyond in terms of customer service. Have bought from them on multiple occasions and love the range they over, their ethics, and its a bonus that they are Mi... See more


Company details

  1. #31 of 239 best companies in Homewares Shop

Written by the company

SPINDLE Champions of the slow living movement and lovers of 'Mother Nature', is a sustainable homewares brand producing natural, biodegradable, and sustainable pieces that are gentle to people and the planet. It is dedicated to supporting artisans dependent on traditional handicrafts from around the world. Modern patterns and motifs as well as vintage textiles used in their produced pieces subtly convey cultural heritage of the region they come from.


Contact info

4.9

Excellent

TrustScore 5 out of 5

340 reviews

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4.9

All reviews

(340)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

Brilliant service, have been waiting for a restock of the Gaza Keffiyah and so glad I waited.
Beautiful quality and lovely colours.

30 November 2025
Rated 5 out of 5 stars

Perfect

Perfect. The usual lovely products from Spindle, always ethical and always packed with care.

27 November 2025
Rated 5 out of 5 stars

Ethical company

This is such a lovely, ethical company. I shop from here time & time again! They have great communication, beautiful, thoughtful items and quick shipping.

27 November 2025
Rated 5 out of 5 stars

A piece of Palestine 🇵🇸🫶

I want to send a huge thank you to Spindle by Sisters. I have just received my beautiful Gaza keffiyeh. It's so beautiful and it makes me walk taller. I feel wrapped in the warmth and love of every inch of this piece. 🇵🇸 🫶

29 November 2025
Rated 5 out of 5 stars

Beautiful kufiya

I have bought three items from this shop and they have been beautiful. Delivery is quick and communication excellent. I have to limit myself to what I can buy from there, or I would have no money left!!

2 October 2025
Rated 5 out of 5 stars

A Goldmine of Thoughtfully Curated Delights That Do Good

Superb products, ethically sourced and beautifully presented; what's not to love about this amazing brand?! What I do love the most though is how thoughtfully curated their range of products is; it really is a goldmine of delicious treats, meaningful gifts and mindfully sourced delights. The olive oil cleansing bar is a particular treat! Love everything you're doing, Ladies; I wish more businesses were as mindful and purposeful as you are.

6 September 2025
Rated 5 out of 5 stars

A++ service, lovely product 10/10

Really excellent customer service. There was an issue with delivery (which was not their fault) and they couldn't have been better, with quick, friendly communication and getting the problem sorted. Lovely product as well. 10/10

2 September 2025

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