Tells us we have up to $7800 max withdraw into bank account I have $4k to withdrawal and they are saying only $500 max every 24 hrs because I’m level 1 what the hell!!!!
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I play starburst on several different casino sites, and find it an entertaining fair game to play. However tried playing it on Spinit and it is take, take, take. Truely awful about £200 played tonight... See more
Company replied
Im a new user, this website is a scam. It's been 5 days and my withdrawal is still in a "pending aproval" hasn't even begun processing. After contacting through live chat and questioning what is happe... See more
Have used Spinit for close to a year now. Excellent range of slots highlight winning 5000x on Fruit Party (max win). Slots seem fairly balanced and customer service greatly improved since start not ha... See more
Company replied
Company details
Written by the company
Join us at Spinit online casino for the best slots & casino games available on PC and Mobile! Let us take you for a spin with the best Casino Welcome bonus!
Contact info
Water Street, XBX 1301, Ta' Xbiex, Malta
- spinit.com
2.0
Poor
199 reviews
Hasn’t replied to negative reviews
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I really enjoyed playing on this site…
I really enjoyed playing on this site until having to make a withdrawal and made to wait up to 72hours for it to be reviewed it’s a joke I won’t be playing on it again
1 November 2022
Unprompted review
Reply from Spinit
Hi Customer,
We are sorry to hear that you are experiencing issues with our casino.
Kindly note that unfortunately we could not locate your account with the details provided on Trustpilot, we kindly advise for you to contact us directly in order to resolve your case accordingly.
Regards,
Spinit Team
Easy going and to use grate games
3 October 2022
Unprompted review
Reply from Spinit
Hi Jamie,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Spinit Casino
Worst site ever i will never deposit…
Worst site ever i will never deposit on this site again
12 October 2022
Unprompted review
Reply from Spinit
Hi Ricki,
We are sorry to hear that you are experiencing issues with our casino.
Rest assured that your complaint is currently being investigated by the relevant team and as soon as we have an update, we will inform you immediately.
Thank you for your cooperation and patience.
UPDATE:
Please be informed that your withdrawals have been released today 25.10.2022.
Kindly allow 3 to 5 working days for your bank to process and reflect the funds in your bank balance.
Kind Regards,
Spinit Team
Reply from Spinit
Hi Brigita,
We are sorry to hear that you are experiencing issues with our casino.
Rest assured that your complaint is currently being investigated by the relevant team and as soon as we have an update, we will inform you immediately.
Thank you for your cooperation and patience.
Kind Regards,
Spinit Casino Team
**Update 18/10**
We are pleased to inform you that the game provider has reviewed your game round and they have now credited your account with the winnings for the round in question.
Kindly check your available balance on your account and if you have any further queries, please do not hesitate to contact us back.
Kind Regards,
Spinit Team
Excellent slot site- many games
Have used Spinit for close to a year now. Excellent range of slots highlight winning 5000x on Fruit Party (max win). Slots seem fairly balanced and customer service greatly improved since start not having to wait longer than a few minutes max. Regular bonuses and easy deposit options. Only small delay with withdrawal- up to 3 days where other bigger companies are instant. Overall though my go to slot site. 5 Stars
2 October 2022
Unprompted review
Reply from Spinit
Hi Dan,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Spinit Casino
Only deposited once
Only deposited once. Got to around £140 - £150. Cashed £50 out just to see and check the situation. Could no longer login to the site for around 10 minutes. When I did get back in they started asking me for all sorts of documents from my bank. SWIFT NUMBER IBAN BIC..... checked my bank statement I received just recently and it had all of this.. sent it via email and still waiting. Went through the whole process 4 times and still no further forward. Do not use this site. One day maybe I'll be able to give a gambling site a good review but yet im still waiting just like alot of my withdrawals.
Update - I have now been blocked from logging in! Still haven't recieved my winnings!
18 September 2022
Unprompted review
Reply from Spinit
Dear Gary,
Thank you for contacting us, and we are sorry to hear that you are experiencing delays with your withdrawal request.
Understanding your frustration, please let us point out that as a regulated casino we are obliged to carry out all the necessary security checks on our players and their requests.
Unfortunately, this can sometimes take a bit longer than anticipated, especially in times of high level of player contacts, and we would like to apologize for any inconvenience this has caused.
We are pleased to inform you that your withdrawal has now been processed and approved on the 23/09. Kindly allow 3 to 5 working days for the funds to reach your bank account.
Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.
Kind Regards,
Spinit Casino Team
STAY AWAY !!!!!
*UPDATE* sent me an email saying I self excluded when I never I have never excluded from any site I had about a £200! Balance been 7 month I want my money !!!!Wow what an ordeal I have had I signed up deposited £20 for the welcome bonus started playing I was winning all of a sudden account blocked. I sent my docs to be verified was told 72 hours after it taking a day longer than 72 hours I finally get email great news you are now verified. I log in load up a game to be greeted with the exact same message that I cannot play. I go to live chat to be told they cannot tell me why and they cannot give me a time frame. Ironic how the welcome bonus has an expiry on it I can already see what is happening here I’d advise people to stay well well away from this company.
11 September 2022
Unprompted review
Reply from Spinit
Hi Victoria,
We are sorry to hear that you are experiencing issues with our casino.
Rest assured that your complaint is currently being investigated by the relevant team and as soon as we have an update, we will inform you immediately.
Thank you for your cooperation and patience.
UPDATE:
Please be informed that we have sent you an email yesterday 01/11/2022 with further information on your account.
Your account will remain closed as per business decision.
Kind Regards,
Spinit Casino Team
Reply from Spinit
Hi Jessica Frampton,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Spinit Team
Scam site
Scam site, hold you money tactics with extremely slow approval for docs etc. Just avoid them
7 September 2022
Unprompted review
Reply from Spinit
Hi Alexander Moyan,
I have checked your account, however I could not see any pending or unpaid withdrawals on Spinit.
Should you have any other queries, please do not hesitate to contact us back.
Thank you.
Regards,
Spinit Casino Team
Avoid like the plague!
Closed my account after I had made multiple deposits and said I had chosen to self exclude (I hadn't) been trying to get them to refund the money that was still in my account for a week now. I just get the same generic reply "it has been sent to the relevant department". I would avoid at all costs. Take note of all of the other bad reviews.
UPDATE: As of the 12/09/2022 this has still not been resolved. I am still awaiting payment. They asked for a screenshot of my PayPal profile to verify me. Which I don't understand as I made all of my deposits using my bank account.
Definitely do not use this company. Absolutely horrendous customer service.
29 August 2022
Unprompted review
Reply from Spinit
Hi TheOriginalUnicorn,
Please be informed that your balance has been refunded today 15/09/2022.
Kindly allow 3 to 5 working days for your bank to process and reflect the funds in your bank balance.
Regards,
Spinit Team
so i been trying to get my money out of…
so i been trying to get my money out of this site for 5 days now 08/17/22 i keep getting the same generic answer that we have a problem right now and its been handling by relevant department then they said its a psp problem.. out lines are not working so i cant call i saw all the red flags on trustpilot but decided to ignore it i guess that is on me right! yeah feel so stupid right now anyways ill keep u guys posted about it but so far this as been a terrible experience what ever u do "DO NOT deposit any money on this website.
21 August 2022
Unprompted review
Reply from Spinit
Hi Rabitex,
Kindly note we sent you an e-mail earlier today in regards to your Withdrawal.
At your convenience kindly follow the instructions advised in the e-mail and request a new Withdrawal request via your Bank Account.
Should you have any queries do not hesitate to contact us, we are more than happy to help.
Regards,
Spinit Casino Team
**Update 31/10**
We can see that you have requested your withdrawal on the 29/10 and on the 30/10 the withdrawal was cancelled from your end and you have played down the funds, before we could process your withdrawal.
Should you have any further queries, please do not hesitate to contact us back.
Kind Regards,
Spinit Team
i made a withdrawal of £380 and i still…
i made a withdrawal of £380 and i still havent recieved it its been 6 wks and live chat have been no help at all absolutely shocking site. Can confirm I've received my funds this morning 2 days after writing this review thanks
27 June 2022
Unprompted review
Reply from Spinit
Hi gaming addict,
We are sorry to hear that you are having difficulties with our casino. Kindly note that we have escalated your case to the relevant department.
Please bear with us while we investigate the matter. Once an update is provided we will contact you accordingly.
Regards,
Spinit Casino Team
Update - 30/06/2022
Hi gaming addict,
We are happy to see that you have received your funds an that your case has now been resolved accordingly.
We wish you luck in the future with our casino, should you have any other queries do not hesitate to contact us, we are more than happy to help.
Regards,
Spinit Casino Team
DO NOT SIGN UP - 3 weeks for withdrawal and still waiting
I requested my withdrawal 3 weeks ago. They asked for ID which I have now sent several times and they are still unable to give me a timescale for my withdrawal. Absolutely shocking customer service. Same automated reply every day.
Update:
Withdrawal now been cancelled and have had to request again. Delaying tatic or so that it shows not requested until today? 🤔. Have now had to send bank statement as issue with card withdrawal - no issues on other sites. The saga continues 🤦♀️
6th July- Still no money in my bank account. Not happy. Withdrawal cancelled AGAIN. Now another 3- 5 days wait and probably be told then that it hasn't gone through. AVOID
27 June 2022
Unprompted review
Reply from Spinit
Hi Cheryl,
We are sorry to hear that you are having difficulties with our casino. Kindly note that we have escalated your case to the relevant department.
Please bear with us while we investigate the matter. Once an update is provided we will contact you accordingly.
Regards,
Spinit Casino Team
Update - 28/06/2022
Hi Cheryl,
Kindly note that unfortunately due to a technical issue your withdrawal has reverted back onto your casino account.
We kindly advise you to request a new Withdrawal request via your Bank Account so that we can escalate to our payments team and subsequently resolve your case once and for all.
Should you have any queries do not hesitate to contact us, we are more than happy to help.
Regards,
Spinit Casino Team
Update - 30/06/2022
Hi Cheryl,
Kindly note that your Withdrawal has been processed earlier today, kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
Should you have any other queries do not hesitate to contact us, we are more than happy to help.
Regards,
Spinit Casino Team
Update - 07/07/2022
Hi Cheryl,
Kindly note that due to a technical issue your Withdrawal funds had reverted back onto your Casino Account. We can see that you have requested a new Withdrawal request which has processed today, kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
Should you have any other queries do not hesitate to contact us, we are more than happy to help.
Regards,
Spinit Casino Team
Great website! Congratulations!
great site! Meets expectations and always seeks the best for its customers. A big hug! and my congratulations!
16 June 2022
Unprompted review
Reply from Spinit
Hi PARCERIA FINANCEIRA,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Spinit Casino Team
STAY AWAY FROM THIS SITE!! SCAM SITE
STAY AWAY FROM THIS SITE!!!
This site doesn’t want to pay out when you have a win. I have sent email after email and get back a pre made email back they don’t answer your questions I have sent all my the documents over that they have asked for get an email saying they have sent all the right documents go to make the withdrawal again and then get an email saying I have missed documents I’m now taking this further to a company that deal with gaming sites that don’t pay out.
THIS SITE IS A SCAM DO NOT USE
12 June 2022
Unprompted review
Reply from Spinit
Hi Mrs E,
Kindly note your Withdrawal was processed earlier this morning, kindly note that it can take up to 5 working days before the balance reflects into your account.
Should you have any other queries do not hesitate to contact us, we are more than happy to help.
Regards,
Spinit Casino Team
Lots of good games had a small issue…
Lots of good games had a small issue with bonus offer but was quickly solved with someone from customer service and really quick withdrawal too 👍
2 June 2022
Unprompted review
Reply from Spinit
Hi William,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Spinit Casino Team
This is good casino and also…
This is good casino and also trustworthy there many good games and everytime we get more then we deposit by bonus
Strategy is good so I love to play this casino
27 May 2022
Unprompted review
Reply from Spinit
Hi Jayant joshi,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Spinit Casino Team
Can not withdraw money!!
Great choice of games, love the free play so can get a feel for a game before playing for funds.
However absolutely shocking when it comes to withdrawing money. 2 weeks after original withdrawal, money returns to account and asked to withdraw again, only now asking for further documentation! Why not ask on creating account?why not ask when the original withdrawal was made? Why 2 weeks after?
Not acceptable at all in today’s online gaming, when other sites takes matters of hours. I have 2 separate withdrawals, waiting over to weeks for both, and going into the weekend probably will be waiting another 5 days (being hopeful)
What an awful response.
Kindly note my original withdrawal was made on the 13th may!!!!!
Not to mention my other withdrawal request from the 10th of May!!!!
27 May 2022
Unprompted review
Reply from Spinit
Hi Dylan Taylor,
Kindly note your Withdrawal was processed on the 27th of May 2022, kindly note that it can take up to 5 working days before the balance reflects into your account.
Should you have any other queries do not hesitate to contact us, we are more than happy to help.
Regards,
Spinit Casino Team
SPINIT AND GENESIS same company, BIG SCAM
LOL, jun2 today, my account here and Genesis still closed….Today may 24, my account still closed!! They find reson to ask more and more doc, Worst sites online today. STAY AWAY!!!
THIS MORNING I RECIVE MAIL SAYS GOOD NEWS VERIFY OKAY NOW,,, LOL Then I go try play,, account still closed, NOT ALLOW PLAY OR WITDRAW!!! SCAM. SPINIIT AND GENISIS
It have taken weeks and months to try please them with papers. Every time they need more and more. PLEASE SEND WARNING TO YOUR FRIENDS NOT START PLAYING HERE
11 May 2022
Unprompted review
Reply from Spinit
Hi Rune Looe,
Thank you for contacting us, and we are sorry to hear that you have experienced issues with the verification of your account.
We understand that the verification process can be frustrating for our customers, but we are obliged to carry out necessary verification checks on our players at any stage. This is also stated in the terms and conditions, which you are asked to accept upon registration.
We do our best to try and get the document verified for our customers as soon as possible, however certain occasion there might be a slight delay, especially if documents need to be re-sent or if additional documents are requested.
Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.
Regards,
Spinit Casino Team
won around £80 on 25th feb withdrew…
won around £80 on 25th feb withdrew £60. then i won £250 they said they wanted id. I did provide it when first open account. sent them licence with photo. water bill from 2nd march, NHS letter, bank card, bank statements. keep getting emails back saying to blurry , need more, we now in may? i have used same id on other sites no problems . how many people do they do this to? i just suffered heart attack . & the stress with this isnt helping.
3 May 2022
Unprompted review
Reply from Spinit
Hi Miss Weaver,
Kindly note that your Withdrawal was processed yesterday evening. Kindly be aware that it can take up tp 5 working days before the balance reflects into your account accordingly.
We kindly invite you to update your review based on your experience with us handling your case, should you have any other queries do not hesitate to contact us, we are more than happy to help.
Regards,
Spinit Casino Team
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