Spinny Reviews 560

The grievance handling by Abhishek from Social media team was prompt and precise.

My advice to the customer support team is to pick calls so that customers do not have to write on social media. Thanks.

I had an amazing experience when I raised a concern to Spinny team. They keep me updated throughout the process of solving my problem and I was super happy with it. With the kind of response i got from Spinny Team and their Executive Monika. I can Highly rate Spinny for their service specially the service after purchasing a car.

Mr. Nishant helped me a lot to resolve the issues which definitely change my whole prospective about spinny.Thank you Mr. Nishant.

Nishank helped me to resolve my query and get my pending amount

After a frustrating experience with multiple Spinny customer care representatives—where my tickets were opened and closed without resolution—I’m glad that my RC transfer query has finally been resolved.

Special thanks to Mr. Sahil Thakur for providing meaningful information and helping resolve the issue.

Abhishek Singh from Spinny handled my complaint well and got me the refund of Rs 2,000/- in quick time

Abhishek from social media team picked up the matter and followed up, with me, however the first and the last experience with SPINNY was not that great, i had to go through the hassles because one if their staff updated incorrect details and SPINNY did not keep up to the promise and commitment even after giving it in writing.
However Abhishek from Social media team did his job very well.

I had an issue with my purchased car from Spinny. I had multiple conversations and some false commitments made by the representative and even the customer support executive is also not willing to understand. After that Monika came into picture after an email sent to the spinny authorities. Monika gave me assurance for making things well and clear. She used her negotiation skills and we both agreed on some amount which is quite satisfactory. At the end every thing went well. Without Monika's understanding about the issues and concerns and her supporting attitude. It can take more time and frustration. She is pretty good in her job. I wish her a very good luck and just want to say thank you very much for helping me.

Monika personally looked into my case and provided constant updates, keep up the good work.

Nishant Dhakreay helped me in resolving a concern in the initial stage of the process. He is very competitive.

Abhishek jumped in and did his best to mitigate the problem.

Giving 4 stars just because of pro active and accountable nature of Nishank who tried his best to help me with the issue of my car when no other person did. Employees like Nishank are rare to find for a firm and mark it spinny, he deserves a promotion. Additionally Spinny needs to improve a lot especially when it's customer service I would also take a moment to rate Mr Aditya Kaushik as well who did a wonderful job while handing over the car. Spinny management needs to understand the importance of hiring cream layer like Nishank and Aditya Kaushik.

Mr Nishant gives necessary help time to time to resolve refund dispute issue

Dear Abhishek, from Social Media team, I am satisfied with the explanation on the situation and way the deal has been concluded. I shall be reviewing the last comment with this renewed satisfaction level. Thank you, Rajib Guharay

Nishank provide very good service and will be help us alot

Really wonderful experiance Dealing with MR. Abhishek Singh from the Social media escalation team, He has really worked hard to get the work done for me. I wish him all the sucess in his future endeveour and for rest of his working with spinny

Monica has been a great help.
I escalated the issue via social media as I wasn't receiving any traction through app.
Monica jumped in and made sure I receive my vehicle on time and with all the issues received.
She is a great employee and a great person Indeed.
Cheers and just to add she really deserves a hefty raise for the kind of work she delivers and the customer support that she provides.

Thanks a ton Monica!

I had booked a car with Spinny and paid a fairly large token amount, but the deal didn’t go through. Naturally, refunds in India can be stressful, especially for big sums.
Spinny stayed responsive and returned the full amount.
In a low-trust environment, that accountability matters.
Credit to Spinny for standing by their commitment and closing the loop.