Spinny Reviews 718

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 410 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the staff, highlighting individuals who are polite, helpful, and go the extra mile to resolve issues and provide updates. These positive interactions often lead to successful problem resolution and a sense of confidence in their purchase. However, some people were dissatisfied with the overall service and product quality, reporting significant delays in document transfers and receiving faulty vehicles with hidden issues shortly after purchase. Customers also mentioned poor post-sales service, unresponsive customer support, and feeling pressured or misled during the buying process.

What people talk about most

Staff

Users describe positive interactions with staff, with many reviewers appreciating certain staff members for... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising individual representatives... See more

Service

Customers consistently note ambiguous experiences with service, with some expressing satisfaction and... See more

Product

Customers had ambiguous experiences with product quality, with many expressing disappointment after... See more

Price

Reviewers highlight ambiguous aspects of price, with many expressing dissatisfaction over drastically changed... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Abhishek tried his level best for my problem resolution. He also put in extra efforts to get my window switched repaired free of cost. However I'm not at all satisfied with the workshop team. It se... See more

Company replied

Rated 4 out of 5 stars

The customer service provided by Monika from Spinny team was good, as she helped us in resolving the issues due to some faults happened by Spinny when they sold us the car. Though the solution was no... See more

Company replied

Rated 4 out of 5 stars

The rating is only for the executive and not the company. The whole process of coordinating to get my RC has been terrible. While Ms. Monika tried to help and resolve the complaint, systemically, S... See more

Company replied

Rated 4 out of 5 stars

I constantly needed to connect for my updates, there is no way to communicate immediately.Staff needs to know about policy or statements they are making. Should work on quality for customer satisfacti... See more

Company replied


Company details

  1. Used car dealer

Written by the company

Spinny is the most trusted way of buying and selling used cars. Choose from over 2000 fully inspected second-hand car models. Select online and book a test drive at your home or at a Spinny Car Hub near you. Get a no-questions-asked 5-day money back guarantee and a free one-year comprehensive service warranty with Assured Resale Value on every Spinny Assured® car.


Contact info

3.8

Great

TrustScore 4 out of 5

718 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 76% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I never thought it is so easy to sell a car.

Hi, I had real good experience while selling my car to spinny, I never thought it is so easy to sell a car. Thanks to Spinny for this.

23 October 2025
Unprompted review
Spinny logo

Reply from Spinny

Hi Sreeni, knowing that we made car selling feel easy and hassle-free for you is truly rewarding. Thank you for choosing Spinny and sharing your experience with us. #SquadSpinny

Rated 5 out of 5 stars

I was sold my car by spiny it's very…

I was sold my car by spiny it's very beautiful experience...good service fast payment..safe papers transfer

26 May 2026
Unprompted review
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Reply from Spinny

Hi Dr Nainesh, we're thrilled to know you had a great experience selling your car with us. We're glad our quick payment process and smooth ownership transfer added to your peace of mind. #SquadSpinny

Rated 5 out of 5 stars

Excellent smooth experience

Excellent smooth experience. Loved how professionally they did all the procedures. The on-spot payment was the most satisfying thing.

15 March 2026
Unprompted review
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Reply from Spinny

Hi Siddharth, we're delighted that our team's professionalism made your selling experience smooth and memorable. Knowing that the instant payment stood out for you makes us even happier. #SquadSpinny

Rated 5 out of 5 stars

I was always hesitant about buying a…

I was always hesitant about buying a used car because I had seen friends face issues with hidden problems and shady dealers but I decided to try Spinny after reading some reviews The whole process felt very smooth from browsing to booking The car I received was exactly as shown and the condition was really good It gave me confidence that I made the right choice.

13 October 2025
Unprompted review
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Reply from Spinny

Hi Mita, thank you for sharing your experience with us. We’re glad to know that the process felt smooth and transparent, and that the car met your expectations. Wishing you many happy and confident drives ahead. #SquadSpinny

Rated 1 out of 5 stars

WARNING

WARNING: DO NOT BUY FROM SPINNY! Absolute Fraud and Horrible Service
​I bought a second-hand Hyundai i20 from Spinny, and it has been an absolute nightmare. The car came with a long list of problems from day one. When I raised a complaint, their customer service completely fooled me.
​They promised to repair all the issues, so I trusted them and handed over my vehicle when they sent a driver to my home for pickup. That was my biggest mistake.
​Here is what Spinny actually did:
​Stole my fuel: They literally drained and stole 20 liters of petrol from my car while it was in their possession.
​Zero repairs done: My car sat parked carelessly in their workshop for 10 whole days without anyone lifting a finger.
​Complete waste of time: When I finally went to the workshop myself to retrieve my car, I found out they hadn't done a single bit of work on it.
​Spinny's promises of "certified quality" and "hassle-free service" are a complete scam. They take your money, deliver a faulty car, steal your fuel, and waste your time. Save your hard-earned money and avoid this fraudulent company at all costs!

16 May 2026
Unprompted review
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Reply from Spinny

Hi Rayan, we’re sorry to hear about your experience and understand the concerns you’ve highlighted regarding the vehicle and service support. Please share your contact details and car registration number with us via the Google Form https://bit.ly/3kWbuVP so we can review the matter further and assist you accordingly. Squad Spinny

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

“After a challenging repair process and some delays, Spinny ultimately resolved the issue professionally. The required parts were replaced, the vehicle was repaired properly, and the team provided compensation for the inconvenience caused. I appreciate their efforts in addressing my concerns and ensuring the matter was resolved satisfactorily. Overall, I am happy with the service and support provided by the Spinny team.”

6 June 2026
Unprompted review
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Reply from Spinny

Hi Akash, thank you for sharing your experience and for your patience throughout the process. We’re glad to know the concern could be resolved to your satisfaction and that our support was able to help. Your feedback means a lot to us and encourages us to keep improving every step of the customer journey. Wishing you many smooth and happy drives ahead. #SquadSpinny

Rated 4 out of 5 stars

Spinny took accountability of the issue…

Spinny took accountability of the issue and resolved the issue under warranty. Although they took more time than anticipated , they were pretty good in communication and status updates.

1 June 2026
Unprompted review
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Reply from Spinny

Hi Rohan, thank you for sharing your feedback and for your patience throughout the process. We’re glad to know the concern was resolved to your satisfaction and that our support and communication met your expectations. #SquadSpinny

Rated 5 out of 5 stars

Mera issue tha mera hold amount release…

Mera issue tha mera hold amount release nhi kiya ja raha tha , jaise hi maine spinny ke Facebook par apna concern raise Kiya uske 1 ghante mein mujhe mere paise release kar diye gaye

5 June 2026
Unprompted review
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Reply from Spinny

Hi, thank you for sharing your experience with us. We're glad to know the concern was resolved and that the matter was addressed to your satisfaction. Your feedback is truly appreciated. #SquadSpinny

Rated 5 out of 5 stars

Thank you so much

Thank you so much, Spinny team! I have received the delivery gift, and I really appreciate the thoughtful gesture. It was a lovely surprise and added to my overall experience. Thanks again for the excellent service!

4 June 2026
Unprompted review
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Reply from Spinny

Hi Manish, thank you for your kind words. We're delighted to know that the delivery gift added to your experience and brought a smile to your face. Wishing you many happy miles ahead, and thank you for choosing Spinny. #SquadSpinny

Rated 5 out of 5 stars

I am very much happy with the Spinny…

I am very much happy with the Spinny customer care team and all HUB team to deal with me a positive way and resolve my issue.

4 June 2026
Unprompted review
Spinny logo

Reply from Spinny

Hi Maheswar, thanks for giving us the opportunity to help out, we’re here if you ever need us again!
#SquadSpinny

Rated 5 out of 5 stars

Appreciation!

I really want to appreciate Team Spinny for their understanding and support for resolving my ongoing issue related to NOC.

Wish them to maintain the same professionalism and ownership towards the customer(s).

1 June 2026
Unprompted review
Spinny logo

Reply from Spinny

Hi Suksham, thanks for the acknowledgment and giving us an opportunity to help out. Feel free to
get back to us if you need any further assistance. #SquadSpinny

Rated 1 out of 5 stars

one request you keep to sell or buy car…

one request you keep to sell or buy car and you will be bombarded with 100 messages and phone calls. its biggest mistake to check spinny website

1 June 2026
Unprompted review
Spinny logo

Reply from Spinny

Hi Chintan, we are sorry for the inconvenience caused. Please share your contact number with us by filling out the given Google form: https://bit.ly/3kWbuVP so that we can enable DND, thereafter, you will no longer receive any such calls and messages. Squad Spinny

Rated 5 out of 5 stars

Resolution of an old issue

Though there was one issue, but social media team of spinny resolved it promptly.

3 June 2026
Unprompted review
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Reply from Spinny

Hi Amarnath, thank you for sharing your feedback. We're glad the concern was resolved and appreciate your support. #SquadSpinny

Rated 1 out of 5 stars

I purchased a Hyundai Grand i10 Sportz…

I purchased a Hyundai Grand i10 Sportz (2016 Model, UP24 registration number) through Spinny. However, it has been more than 20 months and the vehicle ownership has still not been transferred to my name.
As per my understanding, there is also a dispute between Spinny and the first owner regarding the vehicle transfer process, due to which I am facing continuous inconvenience and financial risk. Despite multiple follow-ups, I have not received a satisfactory resolution from the company.
Due to the prolonged delay and lack of support, I have been compelled to serve a legal notice and initiate legal action against both Spinny and the first owner to protect my rights.
Based on my experience, I would advise buyers and sellers to thoroughly verify all ownership and transfer-related documents before dealing with this company. I hope the matter is resolved at the earliest through the appropriate legal process.

2 June 2025
Unprompted review
Spinny logo

Reply from Spinny

Hi Rohit, we understand the inconvenience caused. We are here for your support. Please share your contact details with us by filling in the given Google form: https://bit.ly/3kWbuVP so that we can reach out to you to help you regarding your issue. Squad Spinny

Rated 5 out of 5 stars

Exceptional customer support

Nishanth was exceptionally helpful and resolved the issue. It's because of him that I will refer Spinny to friends and family. Thank you Nishanth.

1 June 2026
Unprompted review
Spinny logo

Reply from Spinny

Hi, thanks for giving us the opportunity to help out. We will surely pass on your appreciation to
Nishanth. We’re here if you ever need us again! #SquadSpinny

Rated 1 out of 5 stars

I trusted Spinny because of the reviews…

I trusted Spinny because of the reviews and promises, but after buying the car my experience became very disappointing. From day one there were issues with the staff — they changed their words and later asked for proof of what was promised. Within one week, problems with the car started appearing.

Whenever I raised complaints, they simply said it was “not covered under warranty.” I already paid ₹1.5lakh extra comparing to outside sales offer trusting Spinny. instead of buying outside, and still had to spend another ₹60,000 on repairs. Now after just 2 months, suspension problems and other issues are forcing me to visit the garage again and again.

Buying a car is a dream for many people, so please don’t blindly trust reviews like I did. Before buying, get the car checked properly with your own mechanic, no matter how much they rush or manipulate the process. I feel very unhappy and cheated after this experience.

29 May 2026
Unprompted review
Spinny logo

Reply from Spinny

Hi, we regret the experience shared and understand your concerns regarding the vehicle and support experience. Please share your contact details and car registration number with us via the Google Form https://bit.ly/3kWbuVP so we can review the matter further and assist you regarding the same. Squad Spinny

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