spiraluk.com Reviews 271

I made a mistake on my order, so I emailed them and I got a reply within minutes. It was sorted immediately. What great service.

I ordered a bag on the 11th October for my husbands Birthday and have still never received it even after multiple emails and DM’s. I’m so disappointed.

Well made, good quality rucksack and small across body bag.
I was also impressed with the customer service.
Excellent value for money

Chuffed with my bag - so well made and more storage than I expected. The discount on the bag and free cross body is brilliant. I made a mistake when ordering and not following up with the offer as needed - but I contacted them and received a very fast response and brilliant service with my crossbody added to the order and on its way when they are in stock next month! Highly recommend!

Excellent customer support! Placed my order today and I’d made a mistake, fast response and a great outcome!

Customer service, fast and responsive.
Ordered my bag yesterday and will be with me tomorrow

Exceptional customer service and very good bags.

What an amazing company! Have had backpack for 2 weeks under a year, it’s used daily and noticed some of the seam was starting to come undone. Emailed customer services with pictures and had a response within hours. New replacement Backpack arrived today! What brilliant service! Other companies could learn a lot! Fantastic product and service!

I emailed this company to complain that they hadn't supplied a free bag with my purchase, as advertised.
They replied instantly, pointing out that there was a note on my invoice saying that the free bag was delayed.
What a great company!
The backpack itself looks like excellent quality.
I'll add a 5th star when the small one arrives.

Great product great service

Superb waterproof backpack. Great service and quality and value. Thank you

I missed out on the offer of a free shoulder bag in my recent order, contacted SpiralUK who came straight back to me within minutes and resolved the problem. Very good customer service and I also like the products, what more do you need.

Evri lost the first package so I contacted Sprial to see what was happening. They immediately dispatched the order again, this time through Royal Mail and it arrived the next day. Great communication and product.

I bought the spiral back pack for my brothers birthday and the delivery driver left the package outside (and it was stolen) and spiral sent a new one immediately so it arrived in time for his bday. Honestly… I didn’t want to give it to him it is SO NICE. But luckily spiral had sent a messenger bag with my purchase so I have a mini version :)

I need to say that he has told me he has had multiple compliments with people asking where he got it from (gym, work and even on the commute) guys this is a 22 year old man who never talks to strangers 😂 and this backpack is getting him compliments left right and centre. Best present I’ve ever given!

It’s really well made, waterproof, expands to a huge size should you need if

Great people, great products! A lovely company to deal with and fabulous bags. Over the moon with mine and will be buying more for presents for others too……and might even buy myself another!! I bought the 20l bag with a free over shoulder body bag and packed the big one up for a week away at work just now….. it looks and feels great!! Thanks Scott and your team

Backpack is really well made and delivered really quickly.

Stumbled across these guys when looking for a new backpack...glad I did. Took advantage of an offer of a free crossbody bag and they both arrived quickly. Wow - just wow. Amazing quality and fantastic prices. I'm not usually the review leaving kind but these guys deserve it. Thanks so much.

The backpack I ordered was delivered promptly and is of really high quality.
When I ordered, there was a promotion on for a free crossbody. I didn't realise that I had to add it to the order....
I contacted customer services and they responded straight away and hopefully my free bag is now on the way!

What a fabulous product I served over the 35 years in the military the quality of the products were as good if not better than I haves used . The Customer service was just outstanding .
Thanks guys

I placed an order for 2 backpacks and then realised there was an offer on when you bought backpacks. I got in touch straight away and the response was amazing sending me the link to order my free gifts straight away.
This is definitely the best customer service I’ve ever had. They definitely deserve the 5 star rating and I will definitely buy from Spiraluk again and recommend to family and friends.