spiraluk.com Reviews 271

I had a question regarding my order which I emailed them regarding.
It was answered within 5 mins and felt with very professionally…
I was very impressed.

I made a complaint for not receiving an item but this was speedily rectified and I realised I was at fault for misunderstanding the order process. Spiral informed me and I made an additional selection followed by my apology. Even though there was a misunderstanding on my part, I can’t fault Spiral and am very pleased with their products, great quality and service.

great bag back and very stylish, this is my second bag. really love it

Great product , well made and good value for money, fast distribution and absolutely brilliant customer service- Would highly recommend

Excellent customer service!

I forgot to take advantage of the very generous offer of a free crossbody bag when I ordered a backpack.

I got in touch with team the next day to notify them and the response was really quick, friendly and professional.

The order was amended straight away. It made my day!

Very much sppreciated their help and would highly recommend Spral - the products are also awesome!

I ordered based on lots of research carried out for a new work travel carrier. 2 days from order it arrived and I was so delighted with it I ordered a second one for my partner.

Spiral is a brand that genuinely prioritises its customers. Their customer service is world-class, providing quick responses and clear resolution of issues. Such a hassle-free experience is unheard of—replacements, refunds, missing items—no problems at all. The bags are exceptional. They look fantastic and perform well. I've have a bag (Portland) for nearly three years, and it still looks excellent. If I hadn't used it so carelessly, it would appear like new—truly durable products. I currently own five bags in total for my wife and children.

This was my first time shopping with Spiral, and I’m genuinely impressed. I reached out to customer support after realising we’d forgotten to add the free crossbody bag during their promotion. They replied incredibly quickly and were super helpful from the start.

Not only did they explain the promo clearly, but they also went out of their way to help fix the issue and add the crossbody to my order. It honestly made the whole experience feel personal and looked after.

Huge shoutout to the team, customer service like this is rare. I’ll definitely be keeping an eye on future drops and shopping with Spiral again.

I saw the advert on social media and ordered the traveler backpack with free side bag. I was slightly sceptical and first when ordering the bag. I made my order and they were sent out the next day with shipping details. I received both the bags and discovered a slight bit of damage to the backpack, I reached out and contacted Sprial and they got back in contact quickly sending out a replacement backpack the next day which is amazing. Both the bags look great and are of really good quality and I cant wait to use them on my holidays. I will definitely order from Spiral again.

Excellent product, excellent service- highly recommended

Fantastic guys amazing product I’m over the moon

AMAZING!
I ordered the Black 23L Oslo bag and it is amazing. It fits all my food prep meals and my gym clothes and it still feels light and comfy on my back.

I went back on the site to look at other bags while waiting for my order and I realized I missed out on the free crossbody bag offer. I emailed them on the 18th of March to ask if I could get the free promo bag and they said yes and literally shipped it out the same day. Both bags are amazing, great quality I’ve been using it everyday now and cant get enough. Stylish and sleek. I wasn’t a backpack person until now.

I purchased a back pack, used it most days and six months later it developed a small hole in the stitiching of one of the bottom seams. Sent Spiral photo of the issue at 9am, by 11am I'd had an email to say that a replacement was on it's way and it was delivered the next day! Outstanding customer service, would definitely recommend and buy again :)

Top quality bags. Look smart and sleek but plenty of room. Very happy with with purchase

I was very happy with the customer service. And the item I ordered arrived promptly. I would definitely recommend you to my friends.

Although I’ve not received my rucksack yet the Customer Support is excellent. I rushed my order and actually ordered the wrong rucksack !!! I contacted customer support via email and they responded within the hour and sorted my order out without any hassle they even pointed out that I’d forgotten to take advantage of the free cross over bag and added that to my order 👍🏻

My Transporter Backpack arrived today, and I absolutely love it. It’s a beautiful design, soft to the touch, and has lots of space so will hold everything I need it to. It also has lots of different zippers and compartments so I can organise my things easily. It will be great to use for both work and traveling. It arrived the day after I ordered it (which was an unexpected surprise), and the customer service has been excellent. So happy with my purchase.

Great customer service experience.I made a mistake during placing an order an they were very helpful to make amends to the same. Also a good sturdy quality of product

Great service and goods

The delivery was fast and well informed throughout. Back pack itself is good and ideal for what I wanted it for however the cross body bag is not for anyone with an ample chest it's more of a handbag for me unless I can lengthen the strap sadly. But again it's a reasonable size for what I wanted. Just not generous on the strap department.