spiritsandspice.com Reviews 

703
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

We used Spice & Spirits catering service for our weekend function. Superb service and great selection of food which catered for our specific needs. Staff were very helpful and kept the cooking are cle... See more

Rated 5 out of 5 stars

I love you guys....Having too much fun with the liquors, and the oils and spices have got me being creative again. I just finished infusing your mulling spices with vodka....wonderful flavor. The Yoga... See more

Company replied

Rated 5 out of 5 stars

Over all , my order did get to me in time , Shannon n customer service was absolutely very good ‼️She kept her composure & handled me & the situation very professionally .. I was very sick , having to... See more

Company replied

Rated 3 out of 5 stars

I ordered online and choose the gift wrap option as the order was a gift. While I'm sure the alcohol purchased will make a nice gift, I was very disappointed that three bottles came in a box and two j... See more

Company replied


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4.7

Excellent

TrustScore 4.5 out of 5

703 reviews

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4.7

All reviews

(703)

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Rated 5 out of 5 stars

Repeat customer

Repeat customer. Never had any issues, spirits packaged great for shipping, on time deliveries, good prices and great spices!

18 January 2022
Rated 5 out of 5 stars

Outstanding Service

I was in Las Vegas last week and stopped by the store. Outstanding service and variety of products. I was able to sample, then I purchased. I realized I wanted to prefer more after I returned home and emailed the store. Joanna called me within and hour and helped me set up my account and then I made another purchase. The support was outstanding!!

13 January 2022
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Reply from spiritsandspice.com

Thank you for this amazing feedback, we'll pass the good word to her :)

Rated 5 out of 5 stars

Love it

Love it, has the wine I want and ships to Texas!

3 January 2022
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Reply from spiritsandspice.com

Thank you for your feedback :)

Rated 2 out of 5 stars

Great product, poor service

I haven't opened the order yet but the fact that I ordered on Dec 9 and it just arrived yesterday. I spoke to one of your reps and they assured me it would arrive prior to Christmas.

2 January 2022
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Reply from spiritsandspice.com

Thank you so much for taking the time to leave a review. I am so sorry to hear your product didn't arrive in time for the holiday and can imagine you are disappointed. During the holidays, the big shipping companies were extremely overwhelmed, which led to delayed delivery dates. Our team was directed to never assure delivery dates since once a package leaves our facility, we have no control over its delivery. I am so sorry if someone didn't express that clearly. Again, we appreciate your feedback and apologize for the delayed delivery.

Rated 5 out of 5 stars

Over all happy after all

Over all , my order did get to me in time , Shannon n customer service was absolutely very good ‼️She kept her composure & handled me & the situation very professionally .. I was very sick , having to work day & night & try & prepare for my family Christmas Time ! I became very emotional, about possibly not getting my gift in time , due to Fed x’s fault ! She came thru , got it here & it was , the surprise I knew it would be ! My first time buying from you, & will buy again .. thank s , to Shannon in your your service Dept in Sadona !!

1 January 2022
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Reply from spiritsandspice.com

Thank you so much for this awesome feedback! :) We'll pass the good word to those who assisted you including Shannon, this is highly appreciated.

Rated 5 out of 5 stars

May the Spirits and Spices be with you!

This is my second order and there will be more! Great products, quick delivery, and an all around wonderful company! I'm a very satisfied customer...well done.

31 December 2021
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Reply from spiritsandspice.com

Love the title! Thank you for your feedback, indeed you're awesome! :)

Rated 4 out of 5 stars

I would have given a 5 star review IF…

I would have given a 5 star review IF the delivery had been efficient. I ordered Just LeDoux it whiskey, wine and a glass. The wine and whiskey were good. However, because it was alcohol I had to sign for the delivery. I was told the delivery would be made on Dec 11. It was not. I was given 9 different delivery days. Each time I had to stay home to sign. It finally arrived on about the 20th of Dec. I know that's not a Spirit and Spice issue, however, I think you should rethink who delivers your merchandise. I love your Jackson Hole Store!

29 December 2021
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Reply from spiritsandspice.com

We appreciate you for this feedback, and for your understanding in regards to the issues you encountered. Once we ship out the products we can no longer control the movement or when will it be delivered, especially during holidays wherein shipping companies have been handling high volume of shipments, causing delays. But nevertheless, we are always available to help for any concerns! :)

Rated 5 out of 5 stars

Good

Good, fast and easy ordering. Had it sent to Wisconsin where it arrived quickly. Just good service!!

28 December 2021
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Reply from spiritsandspice.com

Thank you for this feedback :)

Rated 5 out of 5 stars

Dark Chocolate Coconut Liqueur is crave worthy

I really think the Dark Chocolate Coconut Liqueur is amazing! This rating is for the flavor, the texture, the beauty of the bottle, the safe packaging. It is not for the price. I think it's about 40% too expensive. I bought it for 25% off during a 12-Days of Christmas sale which made it much more reasonable, but I had to buy 2 to get free shipping (more than $125 I think was free shipping) and then there was some surprise alcohol handling fee of $18... all in all I'm happy that I purchased the crave-worthy dark chocolatey coconut deliciousness, and I will buy again (hopefully in-person to avoid costly shipping and fees)

28 December 2021
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Reply from spiritsandspice.com

Thank you for this feedback. We always make sure our products will worth every penny! :)

Rated 5 out of 5 stars

shipped orders

I bought a large order when I was in Las Vegas and had it shipped home. The package arrived in mint condition thanks to the great packing materials used. Unfortunately, one item was missed. I let them know and with no hassle they sent immediately! Thank you for the great customer experience!! You are appreciated!

27 December 2021
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Reply from spiritsandspice.com

Thank you for this feedback. We always prioritize our customers' satisfaction! :)

Rated 5 out of 5 stars

Bought this product in honor of Chris…

Bought this product in honor of Chris LeDoux. So glad there are folks keeping his memory alive and passing his songs and life onward to the next generation.

The customer service and product were awesome.

27 December 2021
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Reply from spiritsandspice.com

Thank you so much! :) Legends should never be forgotten!

Rated 1 out of 5 stars

Purchase with caution until they can figure out their distribution issues

We placed our order just over a month ago and the delivery service Spirits and Spice chose to ship our bottle still hasn’t delivered our purchase. I understand this has nothing to do with the quality of their product but from a customer service experience, it’s a failure. I was willing to assume all liquor deliveries across the board were being plagued by delays but every other liquor purchased from other fine wine and spirits providers arrived on time and without issue. Thankfully none of them use FedEx. Unfortunately, even if the product is exceptional we will likely not shop here again when there are so many other vendors that can deliver quality items timely and for less.

27 December 2021
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Reply from spiritsandspice.com

Thank you so much for your review. Hearing about customer experiences helps us to improve and this is no exception. I'm sorry to hear that your experience wasn't stellar. I will be contacting you directly as well as our customer service manager to dig into the situation and get it resolved as quickly as possible. Again, I apologize for the delay and hope that we are able to earn back your business.

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