The personalised gift box containing wine x 2 was lovely and dispatched to courier very quickly. Only issue was DPD changing date without much notice. Not leaving with neighbour. Then reverted back t... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I purchased a personalised Aperol Spritz Hamper for a friend’s 50th after receiving one as a gift myself. Absolutely stunning product with amazing service from the SpiritSmith sisters. All of t... See more
I’ve bought gifts from SpiritSmith for both friends and clients, and every single time they’ve been absolutely perfect. Each one was completely tailored to my vision, and they nailed it every ti... See more
Company replied
Lovely gift, I ordered a personalised box with gin I did actually change the order from original order and staff were very accommodating in helping me go through options. Unfortunately when the gift... See more
Company details
- #2 of 3 best companies in Alcohol Retail Monopoly
- #48 of 81 best companies in Alcohol Store
Written by the company
Searching for something special? Look no further. Our beautiful personalised hampers & curated gift sets are the perfect gift for anyone in your life – including you! Whether you’re looking for a personalised gin gift set for her, filled with delights and the finest small batch bottle of gin, or a whiskey gift set for him, containing everything he will need to make that glass of whiskey in the evening just perfect, we have something for every possible person and for any occasion. We all have our favourite tipples and our favourite places to drink them. We enjoy them not just for the taste, but how they look and feel and because they provide an ambience, or social setting that makes us feel that ‘this is our place’ and we feel welcome. SpiritSmith aims to bring a gift to our customers and their loved ones which brings a bit of that ambience and social atmosphere home. As a busy family run business, we know the importance of having a network of great people around us, providing support, love and friendship. Lets be honest, as family life doesn’t always give us the chance to get out to our favourite places as much as we might like, more and more we are inviting our network of people to enjoy a drink with us at home. and here arrived SpiritSmith! Make them feel truly special today and gift them something personal. Send your message with a bottle…
Contact info
16 Deardengate, BB4 5QJ, Haslingden, United Kingdom
- +44 (0)333 090 8769
- joanna@spiritsmith.co.uk
- spiritsmith.co.uk
4.8
Excellent
222 reviews
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The loveliest gift ideas
What a great idea for a gift with some lovely extra touches which make it really special! I got a valentines set for my partner and the little love heart chocolates & fairy lights really made the gift perfect! Such great customer service too, couldn’t recommend enough!
17 February 2023
Reply from SpiritSmith - Personalised Gifts
Thank you so much for your review Megan. So happy that you and your partner enjoyed the extra touches, that is our ultimate goal here at SpiritSmith. We hope you had a gorgeous Valentine's Day
Perfect gift for someone we did not know what to buy
We really did not know why to buy for my cousin's husband's 50th birthday - I found this site as they do nice drinks hampers and it was perfect and he really was pleased to receive it and said it had a nice range of items contained within. His words "I absolutely love it".
I would especially like to mention Laura McCann who was really helpful to me when ordering this gift and did not mind me emailing her on more than one occasion - she was extremely courteous and helpful so thank you so much Laura!
20 February 2023
Reply from SpiritSmith - Personalised Gifts
Thank you so much for taking the time to leave us a review, and especially to single out our lovely Laura who works so hard behind the scenes. We are thrilled your cousin's husband enjoyed his gift - music to our ears. You've made our day with this review - Pippa (Owner & Founder)
Bought for my brothers 30th
Bought for my brothers 30th. Beautifully presented and good quality. Will definitely buy again.
17 February 2023
Reply from SpiritSmith - Personalised Gifts
Thank you for the review Sam. We are so pleased you are happy with your gift and are so thankful you took the time to come back and tell us about it. Reviews have such a huge impact on small business and you taking the time to leave a review helps us to grow. Thank you from Team SpiritSmith
Easy to order with a good choice of…
Easy to order with a good choice of products. Hamper arrived quickly. Recipient loved it.
9 February 2023
Reply from SpiritSmith - Personalised Gifts
Love to hear this!! Thank you so much for taking the time to leave us a review, we read out every review to the team and it really does help us to learn and grow. Thanks again
Fantastic customer service and a…
Fantastic customer service and a sensational product. Highly recommend and will certainly use again
17 February 2023
Unprompted review
Reply from SpiritSmith - Personalised Gifts
Thank you so much for taking the time to leave us a review, we read out every review to the team and in particular, your review is lovely to feedback to customer service. Thanks for being a fabulous customer to a small business - with love from team SpiritSmith
I have been trying to call & no answer
I have been trying to call & no answer
I placed an order with an incorrect email & re sent an email to confirm my order but no response
I am getting worried
I managed to resolve this & have been so helpful. So thank you for managing this with such great customer care
I have now reviewed my parcel and was very happy with it.
15 February 2023
Unprompted review
Reply from SpiritSmith - Personalised Gifts
Hi Zoe,
Thank you so much for taking the time to leave us a review. As a small team, we send our apologies for the issues you initially experienced. Pleased to hear that Joanna resolved this for you as quickly as possible. Thank you for choosing to shop small with us, we are ever so grateful. We hope your recipient loved their gift.
Kind regards,
Laura
Delightful Gin Hamper
Lovely Gin Hamper. Service was great and the hamper was of high standard. My partner loved this gift. Beautifully wrapped. Would definitely be buying from here again.
6 February 2023
Reply from SpiritSmith - Personalised Gifts
Hi Janice,
Thank you ever so much for taking the time to leave us a review, as a small business this means the world to us. We read every review out to our team, and this made our Friday. So pleased to hear that you will shop with us again.
Kind regards,
Laura
Amazing project
Amazing project - beautifully packaged - my Son In law was really happy on his birthday- thank you.
9 February 2023
Reply from SpiritSmith - Personalised Gifts
Hi Lynn,
Thank you so much for taking the time to leave us a review, it's wonderful to hear that you loved your gift. As a small business this means the world to us. We hope your son in law had a great Birthday.
Kind regards,
Laura
Was a gift so haven’t seen it but…
Was a gift so haven’t seen it but amazingly quick service and recipient loved it
9 February 2023
Reply from SpiritSmith - Personalised Gifts
Hi Fiona,
Thank you so much for taking the time to leave us a review. As a small business this means the world to us. It's wonderful to hear that you are happy with the service received.
Kind regards,
Laura
Exceptional service
I made a mistake in the delivery timings, but was called to double check and they arranged delivery in time for me, cannot fault the efficiency and professionalism shown to me, would highly recommend. Exceptional service and excellent quality … thank you, thank you, thank you
11 February 2023
Unprompted review
Reply from SpiritSmith - Personalised Gifts
Hi Laura,
Thank you so much for taking the time to leave us a review, as a small business this means the world to us. We read every review out to the team, and this made our Friday. Thank you for choosing to shop small with us.
Kind regards,
Laura
A lovely hamper
A lovely hamper received, beautifully packaged, the little lights were a lovely touch. Will be using this company in the future for sure
8 February 2023
Unprompted review
Reply from SpiritSmith - Personalised Gifts
Hi Anna,
Thank you ever so much for taking the time to leave us a review, as a small business this means the world to us. It's wonderful to hear that you will shop small with us again.
Kind regards,
Laura
SpiritSmith Deserve 10 Stars!
It's a shame I can only give 5* as this company deserves more. Great service and beautifully made, bonus they made my life a lot easier with their gift wrapping.
20 January 2023
Unprompted review
Reply from SpiritSmith - Personalised Gifts
Thank you very much for your review Kieron! It's great to hear how happy you are with your gift and service received.
Kind regards,
Laura
Absolutely spot on service and product…
Absolutely spot on service and product 👍🏻
1 November 2022
Unprompted review
Reply from SpiritSmith - Personalised Gifts
Hi Nathan,
Thank you so much for taking the time to leave us a 5 star review. We are so pleased to hear that you had a great overall experience with us.
Kind regards,
Laura
Very good quality products & service.
Very good quality products & service. Easy to communicate with the team who responded quickly & efficiently. I found Spiritsmith products to be great fun as well - I loved the personalisation touch for my business clients.
3 January 2023
Unprompted review
Reply from SpiritSmith - Personalised Gifts
Hi Naomi, Thank you so much for taking the time to leave us a wonderful review. We are very pleased to hear that you had a great overall experience with us.
Kind regards,
Laura
Highly recommended
Great experience from choosing to delivery the updates were brilliant able to track and the gift was very well received.
23 January 2023
Unprompted review
Reply from SpiritSmith - Personalised Gifts
Hi Sarah, Thank you ever so much for taking the time to leave us a 5 star review. We are pleased to hear that you had a great experience with us!
Kind regards,
Laura
5 star review!
To start the product was packaged beautifully. There was a small issue with my order and I was not only called but emailed to resolve this quickly. Item was delivered less than 24hours after the call! Would absolutely recommend to family and friends in the future.
31 January 2023
Unprompted review
Reply from SpiritSmith - Personalised Gifts
Clair,
Thank you so much for taking time out of your day to leave this review. Every review is read to the team and they really give us all such a boost. If we can be of any help in the future, please don't hesitate to give us a call. Thanks again from all at SpiritSmith
Spirirtsmith Corporate Gifting
I used the Spirirtsmith Corporate gifting service to buy a lovely hamper for one of my clients. They personalised it and put both mine and my clients logos on the sleeve. My client was very pleased with her gift. Thank You Spiritsmith!
17 January 2023
Unprompted review
Reply from SpiritSmith - Personalised Gifts
Hi Nick,
Thank you so much for choosing SpiritSmith for your corporate gifting. We are ever so grateful.
Pleased to hear that your client loved their gift.
Amazing product and amazing customer…
Amazing product and amazing customer service. I had to telephone the company to change a small detail and they did this without hesitation! They couldn’t of been more helpful can’t wait to buy from them again!!
6 January 2023
Reply from SpiritSmith - Personalised Gifts
You have brightened up our Blue Monday reading this review Kate. Thank you so much! All reviews are read out to the team and in this instance it was particularly lovely for the customer service team to hear. Thanks again Kate!!
10/10!!!
10/10 - I was so impressed with my hampers. quick delivery also
Gift wrapping well worth the price as my hampers came with a Christmas ribbon around & their names hand written
17 December 2022
Reply from SpiritSmith - Personalised Gifts
Thank you so much for your review Emily. We have taken your feedback into our strategy session with regards to the ribbon and will continue to theme our ribbon to the occasion purchased for. Your detailed review really made a big difference to us and we are very grateful you took the time to do so, the SpiritSmith Team
Lovely presented gift
Really lovely presented gift compete with personalised sleeve. The lights were a lovely touch too. Really went down well as a Christmas Day present. My only minor gripe was that it had 3 bars of dark chocolate. It would have been nice to have a different variety of each. That is only reason I gave 4/5 but I would definitely order from SpiritSmith again.
16 November 2022
Reply from SpiritSmith - Personalised Gifts
Hi Michael.
Thank you so much for taking the time to leave us a review, as a small business all feedback means the world to us. I have passed your feedback on to our team. Hope you had a wonderful Christmas and thank you for choosing to shop small with SpiritSmith.
Kind regards,
Laura
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