Splash Inflatables & Event Ninja Reviews 

97
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the bouncy castles and party equipment are spotlessly clean, delivering endless fun and excitement for children at various celebrations. People deeply appreciate the punctual drop-offs and completely hassle-free setup and collection processes that make organizing events entirely stress-free. Reviewers are extremely happy with the wide selection of available party options and the consistently helpful communication when organizing special occasions. Consumers also note that the dedicated team frequently goes above and beyond to accommodate urgent requests. Many individuals express their intention to continue booking these reliable services for future family events.

What people talk about most

Service

Consumers find service to be positive, highlighting brilliant communication and punctual drop-offs. Reviewers... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpful, friendly, and professional... See more

Product

Customers expressed great delight with the huge variety of inflatable products available, such as the disco... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant, super flexible and by far the best service & affordable option in the Glasgow area. I wanted to organise a mascot costume 1 week prior to Halloween, made an error on the date range... See more

Rated 5 out of 5 stars

Organised the disco bouncy castle with small slide and the large drop slide for my sons 5th party as we had about 30 of us and all different ages. The kids were so excited when they saw them and liter... See more

Rated 5 out of 5 stars

Called last minute to arrange a bouncy castle and were so helpful and accommodating. We have used this company a few times and wouldn’t go anywhere else as they really are so reliable, helpful and pro... See more

Rated 5 out of 5 stars

I’ve used splash inflatables over the past 10+years starting from when another company didn’t show and I was left sitting with 20odd 5 year olds and no entertainment I called around getting no luck an... See more


Company details

  1. Party shop

Information provided by various external sources

Safe, reliable, Professional & Affordable. We are the one of the largest providers of party & event equipment hire and services which are PIPA tested and we have £5 million Public Liability Insurance. Safety Certificates, PAT Tests and Risk assessments are all part of the service which we provide!


Contact info

4.9

Excellent

TrustScore 5 out of 5

97 reviews

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No recent history of asking for reviews

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4.9

All reviews

(97)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worst experience ever let down on…

Worst experience ever let down on morning of event and tried to blackmail me to get my refund back as I left a bad review now updated his t&c to a non refundable deposit which is illegal stay away from these CON ARTISTS WHO LET U DOWN as my bank in process of investigating them for fraud so would think careful before u book them

10 May 2021
Unprompted review
Splash Inflatables & Event Ninja logo

Reply from Splash Inflatables & Event Ninja

We no longer communicate with this abusive customer. We couldn't set up inflatables for them as it was unsafe to do so due to 40mph winds on the day. We were following HSE guidelines for the safe operation of inflatables and safety of their own children. The customer proceeded to give us very nasty verbal abuse. They paid a small non returnable booking fee and we said we would still return it to them but unfortunately the relationship broke down when they continued abusing our staff and calliing them names. We made the decision to have no further contact with the customer. Instead we have given the booking fee amount to charity and intend to more on from this encounter in a positive way. Please note this review is a duplicate as they are writing multiple reviews on multiple platforms.

Rated 5 out of 5 stars

Top notch experience from booking to…

Top notch experience from booking to delivery. Booked bouncy castles a few times over the years n the weans love them every time.

Always deliver what is asked for, on time with no issues!!

Definitely hire for splash inflatables again.

29 August 2020
Unprompted review
Rated 1 out of 5 stars

Choose someone else

The fact their mascot was missing hands, so couldn't high five or wave at the kids (and what else can they actually do?!) was bad enough, but their customer service is poor and sad to say very unprofessional.
I called to complain about the above, and say I was not willing to pay full price after such an error, but they seemed entirely uninterested, just gave excuses and offered a fiver. Out of £190! I then posted a feedback detailing my experience, to which they responded in a very immature manner and made up a story about our phone call in an attempt to make me look bad (saying I hung up on their advisor mid conversation as if I'm some mad, irrate customer, but I simply said their offer was not good enough, to be told there was nothing else they could do. I repeated it wasn't good enough, adding I guess we'll leave it at that, then ended the call. Not what you could describe as mid conversation.
And just to add, they were aware we had the hall 30 mins before and 30 mins after the party times, but after 45 minutes of waiting, their driver didn't show to collect the castle so we had no choice but to leave. Thankfully it was a late afternoon slot so no one else was waiting to use the hall, but the caretaker was not happy.
Such a disspointment to deal with, and alot of money for a poorly organised company who could ruin your party, then make it worse by not taking responsibility.

25 June 2019
Unprompted review
Rated 1 out of 5 stars

Smelly & Dirty Bouncy Castle

Smelly & Dirty Bouncy Castle
Hired the balloon Bouncy Castle and ball pit for my daughters 2nd birthday party. Booking was great and great help from Siobhan.
Ball pit was fine although a bit small could only get three small children in at once.
Bouncy castle was very smelly and very dirty.
The smell was so bad we had to turn it off.
Definitely not worth the money paid. Will not be using this company again.

29 October 2018
Unprompted review
Rated 5 out of 5 stars

hierd poppy and branch for our 4 yr old…

hierd poppy and branch for our 4 yr old grandaughters party the mascots were amazing had the the full weekend and thay were loved by all gr8 value for money and no hastle with receving handing back and getting deposit back highly recomended

16 October 2018
Unprompted review
Rated 5 out of 5 stars

Fab company!!

I have had splash inflatables bouncy castles for both my kids birthdays over the past few years and they are a fantastic company!!! Bouncy castles are brill and they are very accommodating!!!! Wouldn't use anyone else now 😁

4 October 2018
Unprompted review
Rated 5 out of 5 stars

Nothing but the truth!!

I have used this company on several occasions over the last few years - for various kids birthday parties - bouncy castles - football goals - disco dome - every time they were prompt in arriving - they were more than willing to spend time setting up equipment as required.. and they come back when expected for uplift..

Genuinely couldn't recommend them enough - wouldn't go by them..

I searched around the local area and their prices where the best too..

3 October 2018
Unprompted review
Rated 5 out of 5 stars

Ive always used splash inflatables

Ive always used splash inflatables, year after year they never let me down and always deliver no matter wot the occasion, top class castles and slides and staff have always been helpful and deliver on time always a great
deal to be had from them👌👍

2 October 2018
Unprompted review
Rated 5 out of 5 stars

Excellent service - great value for money!!

Thank you!!

My daughter absolutely loved "Ailsa" picking her party to come to!

Your staff were excellent with the children, from face painting to ballon making you helped take the stress away from party organising!

A+++ service, will definitely be using you again !

28 August 2016
Unprompted review

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