I was a long time user of LogMeInRescue. But when the company ownership changed, the product started to fail and their tech support wasn't as helpful as they once were. I decided to look around and ot... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our small business has been a Splashtop customer from very early on (when LogMeIn pricing went crazy). As long as it remains affordable and stable, we will be customers for life. Currently use the Spl... See more
I am very happy with the support. As most of my problems had to do with errors on Apples part I have always received prompt replies when submitting support requests. I just love the product even thoug... See more
Company replied
Splashtop has been a dependable travel companion for years, quietly proving its worth every time work pulls us away from the office. Splashtop earns trust by doing exactly what you need: it lets yo... See more
Company replied
Company details
Written by the company
Splashtop is a leading software solution offering remote access, support, and autonomous endpoint management tailored for both individual and business needs. From small businesses to mid-sized enterprises and large global corporations, organizations rely on Splashtop for its simplicity and superior functionality. Recognized for its strong commitment to security, Splashtop is ISO certified, SOC 2 compliant, and adheres to GDPR guidelines. This has made it a top choice for over 30+ million customers and users spanning Europe, the US, and Asia. Splashtop Remote Access provides remote desktop connections for business professionals and teams to work from anywhere, using any device. With security and advanced productivity features, users get access to files and applications, while enabling IT administrators to centrally deploy and control permissions, supporting efficiency and security. Splashtop Remote Support is a solution for helpdesk and IT teams combining remote support, endpoint management and security. It offers multi-platform attended and unattended access, troubleshooting tools and automated endpoint management capabilities. Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads. With real-time OS and third-party software patching, cross-platform support, dashboards, inventory reporting and quick remediation tools, AEM can be used by IT teams to stay secure, compliant, and efficient.
Contact info
10050 North Wolfe Road Suite SW2-S260, 95014, Cupertino, United States
- 408-886-7177
- sales@splashtop.com
- splashtop.com
#1 Remote Access & Support
4.2
Great
391 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 38% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Splashtop
Hello Mr. Imran Khan,
We appreciate you taking the time to leave a review. We are glad to hear that you find our product to be very competitive and that you recognize our commitment to great ethics. Thank you for your support.
only works when pc is open,
only works when pc is open,
if in sleeping mode, doesnt' work.
12 June 2025
Reply from Splashtop
Hello Gu,
We're sorry to hear that Splashtop has not been completely up to your standards. We understand that when your PC is sleeping, Splashtop is unable to function. Please refer to the article linked below to set your computer to never sleep. If you need assistance, you can submit a support ticket. Our support team is more than happy to help.
Article: https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/5534716949275-Set-Computer-to-Never-Sleep
Support: https://support-splashtopbusiness.splashtop.com/hc/en-us/requests/new
Reliable and affordable
Reliable tech with a micro business friendly price point. Others provide more bells and whistles than I need to service my remote bookkeeping clients at price points that are far too high. Thank you for staying affordable. A good value is hard to come by these days.
24 April 2025
Reply from Splashtop
Hello Marie,
We appreciate your review. We are glad to know that you consider Splashtop a reliable and affordable solution. Providing a great value is very important to us, and we thank you for your support.
Reply from Splashtop
Hello Nanette,
We appreciate you taking the time to leave a review. It is wonderful to hear that Splashtop is so helpful for working remotely. We designed our software to provide a seamless remote access experience, and your feedback is a great reminder of how our product supports our users. Thank you for choosing Splashtop. We look forward to continuing to provide you with a top-notch quality product.
Reply from Splashtop
Hello David,
We truly appreciate you taking the time to leave a review. It is wonderful to hear that you are happy with the reliability and ease of use of our product. We also strive to offer a great product at a reasonable price, and it is rewarding to know that you recognize that value. Thank you for choosing Splashtop.
Reply from Splashtop
Hello Joseph,
Thank you for your feedback. We are happy to hear that our product works great for you, and we appreciate your recommendation. Thank you for choosing Splashtop.
Does everything it should and does it well.
Splashtop does everything it should, and does it well. I’ve been using Splashtop for many years, almost since it was introduced. It’s become an essential part of my work to support my local community, enabling an efficient and effective follow-up to personal visits. I’ve even made a few suggestions for improvement, which have been picked up and used. The feeling I get is that the team behind Splashtop are enthusiastic and committed to providing a good and cost effective service. Providing it remains competitive and cost effective, I hope to continue using it for many years.
12 June 2025
Reply from Splashtop
Hello Chris,
Thank you for providing such a detailed and thoughtful review. We are honored to know that Splashtop has been an essential part of your work for so many years. Hearing that the software fulfills your needs is gratifying. Your feedback and suggestions are instrumental to our continuous improvement, and we sincerely appreciate you taking the time to share them. It's great to know that our team's enthusiasm and commitment are so clear to our users. We will continue to work hard to ensure Splashtop remains both competitive and cost-effective for many years to come. Thank you for choosing Splashtop and supporting us.
Reply from Splashtop
Hello Tom,
Thank you for your feedback. We're glad you're happy with Splashtop's convenience and ease of use. We design our software to provide a seamless experience, and we appreciate you taking the time to share your positive thoughts. Thank you for choosing Splashtop.
Splashtop’s Customer Service is Top-Notch!
I recently had a great experience with Splashtop’s customer service team. I accidentally forgot to turn off the automatic renewal for my yearly subscription, and I was charged for another year. I reached out to their support team and explained the situation. They were incredibly understanding and helpful, and they promptly refunded the amount without any hassle.
I really appreciate how quickly and professionally they handled my request. It’s rare to find such responsive and considerate customer support these days. Thank you, Splashtop, for making this experience so positive. I highly recommend them to anyone looking for reliable remote desktop software and excellent service!
28 May 2025
Unprompted review
Reply from Splashtop
Hello Mohsen,
We appreciate you taking the time to share your positive experience. We're glad we could promptly assist you with your subscription renewal and that our support team was able to provide a fast, hassle-free refund. Hearing that our customer service is "top-notch" means a lot to us, and we are committed to providing this level of support to all our users. Thank you for your business and for recommending us.
A real gem of remote software
Splash top is one if not the most easy to use and reliable remote desktop application to me
15 May 2025
Reply from Splashtop
Hello George,
Thank you for your review. We are truly pleased to hear you consider Splashtop "a real gem of remote software." It's incredibly rewarding to know that you find our remote desktop application to be one of the most reliable and easy-to-use options available. Ease of use and reliability are our top priorities, and your feedback confirms that our efforts are making a real difference. Thank you for choosing Splashtop and for your support.
Simply works
15 June 2024
Reply from Splashtop
Hello JJK,
Thank you for your positive feedback. We are delighted to know that our product meets your expectations for functionality. We are committed to continuously improving our platform, and your positive experience validates our ongoing efforts. Thank you for choosing Splashtop.
Reply from Splashtop
Hello there,
Thank you for your valuable feedback. We are pleased to learn that you consider our product to be a great value and that you are satisfied with its reliability and software platform. Your positive comments are greatly appreciated. Thank you for choosing Splashtop.
Wonderful Supprt services.
We live to have Splashtop for remote work. There are some limitation that more than 2 person cannot connect or share screen for team work environment.
15 May 2025
Easy of use.
15 May 2025
Reply from Splashtop
Hello David,
Thank you for the positive feedback. We're glad to hear that our product has been easy to use. We aim to create a stress-free, easy, and simple user experience. Thank you for choosing Splashtop.
Great Product for remote access.
Been using Splashtop daily for a few years to manage my household and family's computers. I only have positive things to say. I've opened a few tickets in that time and gotten quick responses. One of the few yearly subscriptions that I don't even think twice about renewing every year.
15 May 2025
Reply from Splashtop
Hello Incindum,
Thank you for your positive review on Splashtop. We're glad to hear that our product has been the right solution for you over the past few years. Product functionality is important to us, as well as quick and efficient service for assisting with any issues. Your feedback and satisfaction mean a lot to us. Thank you for choosing Splashtop and for being a part of the Splashtop community.
Your program makes my job smoother and…
Your program makes my job smoother and dependable.
15 May 2025
Reply from Splashtop
Hello Charlene,
Thank you for sharing your positive thoughts on Splashtop. It's great to hear that our product has boosted your work efficiency, providing the right tool you need for the job. Your feedback is greatly appreciated and invaluable to us. Thank you for choosing Splashtop and being part of our community.
Reply from Splashtop
Hello Mattheus,
Thank you for the five-star review. We're happy to hear that Splashtop has been the right choice for you. Thank you for choosing Splashtop.
Works well, but could be better
We started using Splashtop when GoToMyPC were taken over and massively increased their prices.
The one thing I'd appreciate is a warning message when you inadvertently click the wrong little x and close down Splashtop instead of the program running on the host computer.
15 May 2025
Reply from Splashtop
Hello Shane,
Thank you for sharing your experience with our product. We're glad to hear that Splashtop has been able to provide a more cost-efficient alternative. We apologize for any inconvenience that you've encountered with closing the application. Your feedback is greatly appreciated and noted. Thank you for choosing Splashtop.
I was able to provide tech support
I was able to provide tech support for fellow employees from home; while recovering from a serious health issue
15 May 2025
Reply from Splashtop
Hello Tonnie,
Thank you for sharing your feedback on Splashtop. We're happy to hear that our product has allowed you to work from home without a hitch. Reliability is important to us, so we're glad that Splashtop has been the one to get the job done. Thank you for choosing Splashtop. We look forward to continuing to provide you with a high-quality product for many years to come.
Easy to use and helps me a lot
Easy to use and helps me a lot in connecting my work PC and my own PC. The file transfer really helpful.
10 May 2025
Unprompted review
Reply from Splashtop
Hello Ingrid,
Thank you for sharing your positive experience with our product. We're happy to hear that Splashtop has been able to keep you connected to your work. It's also great to know that Splashtop's features, such as file transfer, have been working well for you. Thank you for choosing Splashtop. Your feedback is invaluable to us.
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