I was a long time user of LogMeInRescue. But when the company ownership changed, the product started to fail and their tech support wasn't as helpful as they once were. I decided to look around and ot... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our small business has been a Splashtop customer from very early on (when LogMeIn pricing went crazy). As long as it remains affordable and stable, we will be customers for life. Currently use the Spl... See more
I am very happy with the support. As most of my problems had to do with errors on Apples part I have always received prompt replies when submitting support requests. I just love the product even thoug... See more
Company replied
Splashtop has been a dependable travel companion for years, quietly proving its worth every time work pulls us away from the office. Splashtop earns trust by doing exactly what you need: it lets yo... See more
Company replied
Company details
Written by the company
Splashtop is a leading software solution offering remote access, support, and autonomous endpoint management tailored for both individual and business needs. From small businesses to mid-sized enterprises and large global corporations, organizations rely on Splashtop for its simplicity and superior functionality. Recognized for its strong commitment to security, Splashtop is ISO certified, SOC 2 compliant, and adheres to GDPR guidelines. This has made it a top choice for over 30+ million customers and users spanning Europe, the US, and Asia. Splashtop Remote Access provides remote desktop connections for business professionals and teams to work from anywhere, using any device. With security and advanced productivity features, users get access to files and applications, while enabling IT administrators to centrally deploy and control permissions, supporting efficiency and security. Splashtop Remote Support is a solution for helpdesk and IT teams combining remote support, endpoint management and security. It offers multi-platform attended and unattended access, troubleshooting tools and automated endpoint management capabilities. Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads. With real-time OS and third-party software patching, cross-platform support, dashboards, inventory reporting and quick remediation tools, AEM can be used by IT teams to stay secure, compliant, and efficient.
Contact info
10050 North Wolfe Road Suite SW2-S260, 95014, Cupertino, United States
- 408-886-7177
- sales@splashtop.com
- splashtop.com
#1 Remote Access & Support
4.2
Great
391 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 38% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Splashtop SOS is great!
I have Splashtop SOS. I manage computers and networks devices for several small companies around where I live. I like that I can install Splashtop on machines that I want to be able to manage when no one is at the machine as well as have the ability to have end users run SOS so I can log in and assist end users without installing anything. I've been using for several years now and it's much more affordable than some of the competition.
2 April 2025
Reply from Splashtop
Hello Daniel,
Thank you for taking the time to share your thoughts on Splashtop. We're excited to hear that our product has been instrumental in your work, helping you assist users without a hitch. Your feedback is greatly appreciated, letting us know what we're doing right. We understand that affordability is important, so we're glad that we offer a high-quality product at a reasonable cost without compromising on performance. Thank you for choosing Splashtop. Your thoughts and opinions matter a lot to us.
just a great product
12 March 2025
Reply from Splashtop
Hello Rick,
Thank you for the five-star review and the positive review. We're glad that we've hit the mark on providing a suitable remote access solution for you. If you have any further feedback or need assistance, please feel free to reach out. Thank you for choosing Splashtop.
I am still completely amazed
I am still completely amazed at how responsive this program is. Also the VERY reasonable cost.
1 April 2025
Reply from Splashtop
Hello Patricia,
Thank you for sharing your thoughts on Splashtop. We're glad to hear that our product has met your expectations with responsiveness and affordability. Your feedback is greatly appreciated and always welcome. Thank you for choosing Splashtop. We look forward to continuing to provide you with a high-quality product.
The best part is I can view 2 screens…
The best part is I can view 2 screens on 2 screens.
31 March 2025
Reply from Splashtop
Hello Karen,
Thank you for the five-star review of our product. We're glad that you've found our multi-window feature to be one of our best. We appreciate your feedback, and we'd be happy to lend an ear if you think of anything else or need assistance. Thank you for choosing Splashtop.
I am very satisfied with Splashtop…
I am very satisfied with Splashtop Business. It is very cost effective, stable, secure, reliable and feature rich. Features: Groupings of computers, multiple monitors options, ability to restart remote computers and access at login screen, rename computers in console for better identification, file transfer, chat and more. I have been using Splashtop for years.
1 April 2025
Reply from Splashtop
Hello Gerard,
Thank you for the positive review and for sharing your experience with Splashtop. We're happy to hear about your satisfaction with our product's many features. We understand that having access to these features can be beneficial to your work, so we're glad that we've got you covered in that regard. Thank you for choosing Splashtop and for being a part of the Splashtop community for the past several years.
Application always installs without…
Application always installs without Admin level permissions.
1 April 2025
I've been using the program for years
I've been using the program for a number of years now and, although there were bugs at first, they mostly seemed to be worked out.
Makes helping my clients much easier.
1 March 2025
Reply from Splashtop
Hello Art,
Thank you for supporting Splashtop for the past several years and for sharing your thoughts on your experience with Splashtop. We're sorry to hear that you encountered issues in the beginning, but we're glad to hear that everything worked out later down the road. It's great to know that Splashtop has been able to assist in your work, allowing you to help your clients. Thank you for choosing Splashtop. Your feedback means everything to us.
I've been using Splashtop for years…
I've been using Splashtop for years without any issues, and it's been an affordable option for a small business. So far, we've never had a situation where we needed to connect and couldn't. Whenever we've needed support, it was available and responded very quickly.
Overall, it's been a great experience, and I highly recommend it to any IT support manager or even an everyday user looking for an affordable remote access solution.
31 March 2025
Reply from Splashtop
Hello Luiz,
Thank you for the positive review and for supporting Splashtop for the past several years. Your feedback is much appreciated, letting us know what we're doing right. We're excited to hear about your satisfaction with our product, and we're pleased to hear that our support team has been able to assist you promptly. We appreciate the recommendation, and we're happy to provide a top-notch quality remote access solution at an affordable price without compromise. Once again, thank you for continuing to be part of the Splashtop community. We look forward to continuing to exceed your expectations.
Reply from Splashtop
Hello Luke,
Thank you for the positive feedback. We're pleased to hear that Splashtop has been stress-free with its ease of use and simplicity. If you have further feedback, we'd be more than happy to lend an ear. Thank you for choosing Splashtop and for being part of the Splashtop community.
It does what is needed and the a/v…
It does what is needed and the a/v add-on feature is a real benefit.
1 April 2025
Reply from Splashtop
Hello Michael,
Thank you for the positive review and the five-star rating. We're glad that our product has been a suitable solution for you, helping you get what needs to be done. We value your security, so we're glad that our antivirus has been beneficial for you. If you have any questions or further feedback, we'd love to hear it. Thank you for choosing Splashtop. We look forward to continuing to meet your expectations.
It is clean and simple to navigate
Great interface design…stays out the way when trying to get something done. And stable! Has all the features I need and no clutter.
24 March 2025
Reply from Splashtop
Hello Timothy,
Thank you for sharing your thoughts on our product. We're glad that you're satisfied with Splashtop's interface design, reliability, and features. We understand that unstable connections, clutter, and lack of features can be frustrating, so it's great to know that we've got you covered. Thank you for choosing Splashtop. Your feedback is invaluable to us and lets us know what we're doing right.
I use splashtop every day
I use splashtop every day. I live in Florida and our main office is in MA. Works great.
1 April 2025
Reply from Splashtop
Hello Joe,
Thank you for the five-star review. Your feedback is greatly appreciated. We're ecstatic to hear that you use Splashtop every day. We understand that having work accessible 24/7, regardless of where you are, is important, so it's great to hear that you're able to access your devices out of state. Thank you for choosing Splashtop. Your thoughts and opinions mean a lot to us.
Very helpful to learn new things
Very helpful to learn new things. Now i need more time to try them and ask questions.
27 March 2025
Reply from Splashtop
Hello William,
We appreciate your positive feedback on our product. If you need assistance with using Splashtop, please feel free to refer to our knowledge base linked below, which has information on many of its various features. We hope to continue providing you with a great product in the future. Thank you for choosing Splashtop.
Splashtop works great for the remote…
Splashtop works great for the remote access that I need. I've been able to get more remote work done than before. Easy to use and very efficient.
31 March 2025
Reply from Splashtop
Hello Marty,
Thank you for your positive review of Splashtop. We're glad to hear that our product has been the right solution for you. It's great to know that your productivity has increased, making work available to you anywhere you are. Thank you for choosing Splashtop. We look forward to continuing to provide you with a suitable remote access solution.
Their Support is amazing if you need to…
Their Support is amazing if you need to use this company.
28 March 2025
Reply from Splashtop
Hello Richard,
Thank you for your review! We're so glad to hear that you've had a great experience with our support team. Providing fast, helpful, and reliable assistance is something we truly care about, so it means a lot to know we’ve been able to support you effectively. If you ever have any questions or further feedback, please feel free to reach out. Thank you for choosing Splashtop!
Economic remote management tool
Economic remote management tool. Not too expensive and reliable. Love it!
31 March 2025
Reply from Splashtop
Hello Tony,
Thank you for your feedback. We're glad to hear that you're enjoying Splashtop and finding it both reliable and cost-effective. Knowing that our solution meets your needs without breaking the bank is great. Feel free to reach out if you have any questions or need assistance. Thank you for choosing Splashtop. We appreciate your support!
Reliable functionality
The product works as advertised and has always proven to be reliable in its functionality.
31 March 2025
Reply from Splashtop
Hello Jean-Paul Thomas,
Thank you for sharing your positive experience with Splashtop. It's great to hear that our product has come through for you with reliability and functionality. We strive for our users to have a smooth and seamless experience, so it's great to know that you've encountered no issues. Your feedback is invaluable to us and greatly appreciated. Thank you for choosing Splashtop and for your support.
If the app recorded audio as well as…
If the app recorded audio as well as video, that would be good. If it transcribed the audio, that would be really good. If it summarized th meeting like Fathom, it would be Great!
31 March 2025
Reply from Splashtop
Hello Jim,
Thank you for your positive feedback on our product. As for your feature requests for audio, transcriptions, and summaries, we hear you. Our session recording does indeed capture audio. Please refer to the article I linked below for more information about session recording. Once again, we appreciate your feedback, and your suggestions are noted. Thank you for choosing Splashtop.
https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/360021851931-Session-Recording
Reply from Splashtop
Hello Michael,
Thank you for your positive review of Splashtop. We're excited that our product has been a reliable and price-efficient choice for you. We understand that unreliable connections can be frustrating and overpricing can be a hassle, so we're glad your experience has been stress-free. If you have any further feedback or have questions, please feel free to reach out, and we'd be happy to assist. Thank you for choosing Splashtop and for being part of the Splashtop community.
Splashtop is Powerful
Splashtop is an easy to use, powerful product which I use over multiple applications on multiple computers, using both Apple and Microsoft systems.
1 March 2025
Reply from Splashtop
Hello James,
Thank you for your feedback! We're so glad to hear that you're finding Splashtop easy to use and powerful across both Apple and Microsoft systems. It's great to know that it's supporting your work across multiple applications and devices. We always aim to provide a seamless and reliable experience, so it's great to know we've accomplished that. Thank you for choosing Splashtop.
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