Splend Reviews 349

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness and professional demeanor, often highlighting individuals who go above and beyond to assist them. The service is generally described as excellent, with many appreciating the smooth processes and quick assistance provided, particularly during onboarding and resolving issues. However, some people were dissatisfied with the service and customer support, noting a lack of communication, slow responses, and a feeling of being uncared for when problems arose. Additionally, a number of customers expressed concerns about payment and pricing, citing unexpected charges, high weekly costs, and collection tactics for disputed amounts.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting many individuals for their professionalism,... See more

Service

Customers had ambiguous experiences with service, with many praising the excellent and helpful service... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers expressing dissatisfaction due to a... See more

Payment

Clients share negative opinions on payment, with many reviewers reporting aggressive collection tactics and... See more

Price

Reviewers highlight negative aspects of price, with many expressing dissatisfaction over unexpected and high... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Update: On the same day I visited the Splend office to seek clarification and support regarding the stolen vehicle, Ms. Chevonne took the time to personally assist us. She was incredibly helpf... See more

Company replied

Rated 5 out of 5 stars

Simon was very helpful to me this morning. He helped me with the onboarding process, explained everything in detail. There was a scratch on the car. He helped me clear that without any charge which... See more

Rated 5 out of 5 stars

I recently rented a Haval from here at Splend Canberra and today I signed a contract for rent to own vehicle. I am very happy with the service Mr Anish and his colleague Luke provided. Anish has answe... See more

Company replied

Rated 5 out of 5 stars

I recently bought my brand new Hyundai Santa Fe from Splend, and I couldn’t be happier with the experience! Ray was super helpful throughout the whole process—great customer service and always quick... See more


Company details

  1. Car rental company
  2. Car rental service
  3. Car service

Written by the company

Change the way you own for good with Splend. Splend makes car ownership easier, more affordable, and more accessible for rideshare drivers by packaging everything they need to earn more, pay less, and stress less into one affordable weekly repayment. It’s smooth driving with no surprises and the lowest total ownership cost - exactly how car ownership for rideshare drivers should be. Experience a new way to own your vehicle with Splend: affordable models, all-inclusive costs, no balloon payments, and the flexibility to try before you buy, plus support when you need it.


Contact info

3.9

Great

TrustScore 4 out of 5

349 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 18% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Service Experience at Splend Haberfield

Before arriving at Splend Haberfield I was not a happy customer with the phone staff, but after arriving to Haberfield and dealing with Simon and Erin and I couldn’t ask for more. The service was outstanding and they both went above and beyond to make sure. I have been here 3 times prior to this visit but this was my first time dealing with Simon, every time I have come prior I have always watched him running around and attending to customers and now I know why they come in and looking to be served by him. I couldn’t ask for better service and thank you to you both you gave me a great start to my weekend.

28 March 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Saimon from Splend at Haberfield NSW provided me with excellent assistance with test drive and information regarding rental and rent to own options. Look forward to singing up soon. Thank you team Splend

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Experience

Asad the guy who helped us today was just great. Been helpful and helped us go through the process with great explanations.

18 March 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing
Simon very professional very understanding
And awesome guy

13 March 2025
Unprompted review
Splend logo

Reply from Splend

Thank you for the review on Simon, really appreciate it.

Rated 5 out of 5 stars

Friendly customer service

Friendly customer service. Very informative on terms and conditions and assisting with the set up of uber. Good selection of vehicles. Fair pricing and helpful in the whole process making it easier to get on the road and start earning.

12 March 2025
Unprompted review
Rated 5 out of 5 stars

Great service Simon!

Great service Simon!
You do make Splend a wonderful place to visit as a customer.
Simon is a very sensible person with a great sense of commitment to his duty and an awesome sense of humour!
Keep up the good work mate!!

12 March 2025
Unprompted review
Splend logo

Reply from Splend

Thank you Nishi for the review for Simon, glad you found his service to be great.

Rated 1 out of 5 stars

Scammers

Scammers , they will over charge you every week and they will say that it is part of your contract. What they saying on the phone on and at the hub different than what you sing on contracts .

13 February 2025
Unprompted review
Splend logo

Reply from Splend

Hi Oktay, we are sorry to see this review, we tried to find your details in our system with no luck, if you could reach out to hello@splend.com.au and we would be happy to call and discuss.

Rated 5 out of 5 stars

Dealing with Ferhat and Simon Haberfield Hub

I regularly deal with Ferhat and Simon at the Haberfield Hub and have found them to be very helpful and go beyond the regular customer service requirement.
They make it a pleasure to hire from Splend

11 February 2025
Unprompted review
Splend logo

Reply from Splend

Thank you Rob for your kind review on both Ferhat and Simon

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