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Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting that items like keyboards and switches are excellent and well-made. Many appreciate the fast and secure delivery service, often highlighting quick international shipping and careful packaging. The ordering process is frequently described as smooth, with the online configurator and detailed guides making it easy for users, including beginners, to get exactly what they need. However, some customers experienced issues with delivery tracking, reporting delays in status updates. A few people also encountered problems with incorrect parts being shipped due to ordering mistakes, suggesting a potential area for improved order verification, especially when conflicting components are in the same order.

What people talk about most

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Quality

Clients share positive opinions on quality, consistently praising the excellent goods, clean assembly, and... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the fast... See more

Order

People report positive experiences with order. Customers frequently praise the speed of delivery, with many... See more

Website

Customers had positive experiences with the website. Reviewers praise the site's professional layout,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought an aurora Lily58 Kit that I configured using their online configurator and I really managed to get just what I wanted and could source the rest of the components myself. The configurator wo... See more

Rated 5 out of 5 stars

splitkb is a company that sells nice products but, in contrast to many other companies, for them this explicitly includes customer support: - their online configurator explains why components are... See more

Rated 5 out of 5 stars

I have not tried the Halcyon Cirque Touchpad Module yet. Everything else works fine. The only small complaint is that the switches pop out relatively easy. With new keycaps sometimes instead of the... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience! I bought a nicenano and some hotswap pins. When working with the hotswappins I ruined some of them, but they added some additional pins, so that was of no concern! Also... See more


Company details

  1. Electronic parts supplier
  2. Electronics store
  3. Hobby shop

Written by the company

At splitkb.com, we sell custom-designed, high quality kits and parts to make your own ergonomic mechanical keyboard.


Contact info

4.8

Excellent

TrustScore 5 out of 5

363 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

jury report

Order: 1 bag of 10 keyswitsches. Take bag, take little cardboard box, bag -> box, print label, label -> box, box -> mailbox. 3 star job. Costumer finds little cookie (stroopwafeltje) in box. 1 star added.

27 October 2025
splitkb.com logo

Reply from splitkb.com

I'm glad you liked the stroopwafel! You did opt in to receive marketing emails (it's not on by default!), so you received a review request. If you'd like, you can unsubscribe or we can do it for you. I hope you'll enjoy the switches, too! :)

Rated 4 out of 5 stars

The order arrived quickly and all the…

The order arrived quickly and all the parts were functioning perfectly, the only thing that could be improved is the packaging, as the 80 keycaps I ordered arrived in packs of 10 with each having their own little plastic bag.

27 October 2025
Rated 5 out of 5 stars

Excellent quality and documentation

This is not the cheapest store to buy from, but you get a very polished product. Especially composer.splitkb.com and the build guides make this suitable for beginners.

I can greatly recommend the aluminium top plates, they make for a very sturdy keyboard.

20 October 2025
Rated 5 out of 5 stars

good experience

The instructions where clear, everything was delivered like ordered, build quality is good.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience

I had a fantastic experience! I bought a nicenano and some hotswap pins. When working with the hotswappins I ruined some of them, but they added some additional pins, so that was of no concern!
Also got a stroopwafel, wooo dankje(had ik echt zin in op dat moment)!

27 September 2025
Rated 5 out of 5 stars

All around polished experience

I bought an aurora Lily58 Kit that I configured using their online configurator and I really managed to get just what I wanted and could source the rest of the components myself. The configurator works great and teh package I received was exactly as advertised. Not only that but they included spare parts for all the parts to be soldered (diodes and hotswap sockets in my case, dont know about LEDs, sockets etc).

Really happy with my purchase

19 August 2025

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