Usual excellent from this company (on this occasion, Pam) who handled my request with aplomb. Its always been easy to deal with the these folks, and its good (and rare) to get a quick and positive r... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy booking process. Rather a lot of tickets issued, but understand why this is necessary, although, of course, no need to change trains any more than booking direct with the operating companies. Sav... See more
Company replied
Not only are their prices very good, but they rapidly sorted out a problem for me when I realised I had stupidly booked a train for an hour later than I intended, with only a small administrative char... See more
Company replied
First time user, saved myself £29 on my journey with Split My Fare. I had made a mistake when ordering tickets and sent to wrong email address. Purchased Saturday evening and raised the issue... See more
Company replied
Company details
Written by the company
Find the cheapest train tickets in the UK with our split ticket search. We split your journey into separate tickets, you travel on exactly the same train.
Contact info
Newcastle, United Kingdom
- feedback@splitmyfare.co.uk
- splitmyfare.co.uk
4.5
Excellent
1k reviews
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible customer service, awful to deal with
Train got cancelled and Split my fare and the operator just pushed me back and forward between each other, but Split my fare were much worse to deal with. Avoided answering any questions I asked, took over a week and still didn't get sorted out . If anything goes wrong with your journey they hope to delay you until you go away, it's not worth the hassle.
27 June 2025
Unprompted review
Reply from Split My Fare
Hi Luke,
I am sorry to hear that you were not happy with your experience.
We have to abide by strict refund rules set out by National Rail and the operators, as such we cannot provide a refund for a cancellation if any of the tickets have been used, the operator has to issue this.
Best wishes,
Pete
Founder - Split My Fare
reliable and the best prices
Split my fare are reliable and their customer service is great.
2 July 2025
Unprompted review
Reply from Split My Fare
Hi Sarah,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found our customer service team helpful. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Excellent service
Excellent service. I had to cancel my trip due to my daughter breaking her foot and I needed to cafe for her. Speedy service and admin fees were reasonable.
1 July 2025
Unprompted review
Reply from Split My Fare
Hi Graham,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found the refund process easy. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Seat reservations
Tickets are cheaper than on other sites, however occasionally the seats change during the journey, which isn’t always practical.
17 June 2025
Unprompted review
Reply from Split My Fare
Hi Gemma,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found the tickets to be cheaper with us. We try to ensure there are no seat changes when a customer's ticket changes but unfortunately with some operators, their seat reservation systems make this very difficult.
We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Great service
Had 2 journeys cancelled. Full refund sorted within 24 hours. Great service.
27 June 2025
Unprompted review
Reply from Split My Fare
Hi Martin,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found it easy to get a refund. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Richie was super helpful and very quick…
Richie was super helpful and very quick with sorting out my issue! Thank you so much.
26 June 2025
Unprompted review
Reply from Split My Fare
Hi Abbie,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found Richie to be very helpful. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Great experience with split my fare
Great experience with split my fare, communication via emails was very quick and very helpful, I had to cancel my return journey, and the refund was done in no time. Excellent service, thankyou.
24 June 2025
Unprompted review
Reply from Split My Fare
Hi Sue,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found the communication from our customer service team and the refund process to be quick. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Great customer service
After I booked my ticket to Devon I saw that there was going to lots of disruptions on the route which would mean more changes including a bus too. Due to medical issues I knew this was not something I could manage and had to cancel my ticket. I am not particularly great with internet correspondence but Richie replied to my email in a very short space of time and has being nothing but excellent with helping me cancel and organise a refund. The relief his help gave me was wonderful. I felt I was a valued customer even though I couldn’t travel, I would not hesitate to recommend to friends to use them. Richie is a real asset to the company. Pamela Smee
25 June 2025
Unprompted review
Reply from Split My Fare
Hi Pamela,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found it easy to get a refund and Richie to be helpful. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
A great site
A great site, more and more it is becoming impossible to book tickets on main stream sites and use a concessionary pass to reduce the fare. Split my Fare does give this facility and breaks the journey at the border of (West Yorkshire) in my case to acheive the lowest fare available.
12 June 2025
Unprompted review
Reply from Split My Fare
Hi Mr A Wadsworth,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found cheaper tickets with us. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Excellent web site and easy to navigate…
Excellent web site and easy to navigate around.
Saved a fortune on tickets.
Very happy camper
Would highly recommend
21 June 2025
Unprompted review
Reply from Split My Fare
Hi Tony,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found it easy to navigate. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Very easy to get tickets
Site easy to navigate. Small savings on price too Crewe to Glasgow and Dover to Whitchurch .
31 May 2025
Unprompted review
Reply from Split My Fare
Hi Don,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found it easy to navigate. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
You show trains that only have best fare finderone…
You show trains that only have one change both trips return. Trainline only shows 1 change going and ALWAYS 2 changes back. Also cheaper which is a bonus
16 June 2025
Unprompted review
Reply from Split My Fare
Hi C Williamson,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found journeys with fewer and cheaper trains with us . We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Easy to get best times for best splits.
Easy to get best times for best splits.
Easy downloading of e-tickets
25 June 2025
Unprompted review
Reply from Split My Fare
Hi Ian,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found it easy to use. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Yes nice experience and works out…
Yes nice experience and works out cheaper generally, but next time I would have them sent to my phone its easier and more practical!!!
12 June 2025
Unprompted review
Reply from Split My Fare
Hi Brian,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and had a nice experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Clever idea
Clever idea, very easy to use and clear savings to be had. Thoroughly recommended.
30 May 2025
Unprompted review
Reply from Split My Fare
Hi William,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found it easy to use. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Trip to London
Split fare gave me the best fare. It was easy to book. Travel went according to plan. I would book again with splif fare.
15 June 2025
Unprompted review
Reply from Split My Fare
Hi Sally,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found it easy to book. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Great website and service
First time I have used the Split My Fare web site but everything was easy to understand.
Booking and paying for the train journeys was straight forward.
After the payment was received, the tickets were sent via email.
No problems encountered.
1 June 2025
Unprompted review
Reply from Split My Fare
Hi Stephen,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found it easy to understand. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Cheap Rail Tickets from Split My Fare
Split My Fare, always come out cheaper than using other Rail Services.
Easy to use.
Have the choice of ETickets or collect from your station, which I prefer.
What’s not to like ☺️
2 June 2025
Unprompted review
Reply from Split My Fare
Hi Denise,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found it easy to use. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Absolutely no problem with this…
Absolutely no problem with this ticketing app.would definitely use again.
24 June 2025
Unprompted review
Reply from Split My Fare
Hi Barry,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and would use it again. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Easy to use and simple instructions…
Easy to use and simple instructions explained everything brilliantly. Will definitely use again
14 June 2025
Unprompted review
Reply from Split My Fare
Hi Ncik,
Thanks for your feedback.
We are glad to hear that you rate our service so highly and found it easy to use. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
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