SPOKE Reviews 

Great trousers and shorts and excellent underwear. Not too sure about the shirts as I think the quality could be better. Would love them to do quality socks and belts at good value pricing. 

fast efficient and accurate service - great new trousers

Great product, incredible customer service. A little pricey, but you get what you pay for.

Easy to use website and great quality. Fast delivery

Very disappointing delivery experience. I paid an extra £15 for next-day delivery, but my order took weeks to arrive. On the first attempt I was told the driver did not have the full address. On another attempt, I was at home all day, but because it was raining I did not hear any knock at the door. The delivery was then marked as unsuccessful. After paying for next-day delivery, I expected a much more reliable service. The delays and repeated delivery issues were frustrating, and I would not choose this service again.

Unfortunately, I think something has changed. After being very happy with the quality of the clothing, which should be expected due to the price, my last purchases have been a big disappointment.

They actually fit - and the quality is great.

Fit was ok but really didn’t like the summer trouser fabric - very synthetic feel and non-breathable. Very disappointed at the price.

Confortable trousers! Fit nicely everywhere.

I love Spoke jeans and their trousers and the service is excellent. Fit is always really good. Prices are on the high side so it's worth looking out for discounts.

Really liked the jeans fit was great

I can get a better fit with Spoke trousers and jeans than any other brand I have tried in my life. Shirts are pretty excellent fit too

I have been a customer of Spoke for 10 years. I think the quality of the product is very high relative to the cost. On the negative side I find their sizing for different trousers quite frustrating. My waist size is 35 in Jeans but higher for other designs. I re-ordered a pair of Classic Hero chinos having worn a pair for 2 years. When the new pair arrived the size was very different compared to the original pair. Having said that, the returns service is very slick. I contacted the company and suggested they open a few stores so you can actually try the clothes on. For those of us who have been loyal customers over the years, I think we would find this helpful. In summary, really like the product and will be buying more.

I use Spoke a lot, on this occasion I had to return a garment which just did not suit me, although it was to their usual standard. The return was made simple and straightforward, and via the Post Office was easy for me.

Great style and fit. Very comfortable in hot weather. More colours please

I’ve been buying your trousers for around three years, always in the same size, and this is the first time I’ve had a serious issue. The sizing has clearly changed, but there was no proper information about it. The trousers I received were much bigger than expected, and the colour was also different from the one shown in the photos.

Another major problem is your stock and logistics management. Every time a good model sells out, it becomes almost impossible to get it again. It feels like if a product disappears once, it’s gone forever. Because of that, I stopped buying from you regularly and now only return every two or three years, often choosing other brands instead.

You’ve expanded the product range too much, but the overall experience has become worse, not better. There’s a huge amount of products, yet the items people actually want — like Italian Denim in popular sizes — are constantly unavailable. I don’t have time to “hunt” for jeans online. I want to enter the store, buy the trousers I want, and leave. If they’re unavailable, I simply go somewhere else.

The pricing is also becoming difficult to justify. I understand you position yourselves as a premium brand, but the quality of the experience no longer matches the prices. On top of that, the website interface could be significantly improved because finding products and sizes has become frustrating.

Overall, the brand experience feels much weaker than it used to be, and I genuinely think you should reconsider the direction you’re going in before it starts seriously affecting customer loyalty.

The sharps trousers so far appear to be of good quality and have ordered another pair. However the quarter zip top has bobbled after approx half a dozen uses for office wear, nothing strenuous, which for the price point makes me question the quality. Delivery all works well.

I have come to expect trousers from this cpompany to have a perfect fit and these did not spoil that expectation. The weather has not been pleasant here recently so Ihave not had a chance to wear them since they arrived but the quality, the feel and the colour of the material makes me think that they will be comfortable, too.