Sporting Index Reviews 162

Excellent service, fast and efficient. Many generous free bet or bonus offers, never hassled, pleasure to bet with.

Used SI since the 1990s when bets had to be struck by phone! I think they continue to offer an excellent betting platform. At least they'll take a bet unlike so many of the traditional 'bookmakers' who apply pathetic limits (or even close your account) as soon as you have a decent win. My only gripe... their traders are better equipped than they were 20 odd years ago and as a result make less mistakes.....!

Great betting company. Lots of promotions for existing customers and “cover your losses” bets.
I’ve been a customer for about 15 years and feel existing customers are treated better than new customers which is unusual in the betting industry.

had an account, 5 or 6 years, even now still getting consistently good promotional offers, with the spread bet bringing its own set of challenges and diversity to betting, with the addition of the odds markets, money back from bad beat offers, fast withdrawals, good support live chat, cant say I have had a single problem over the years, cant really fault them, top marks

I have created an account and placed a £272 bet with £172 of my own money and £100 of promotional betting cash and subsequently won £324 pound (£172 stake + £150 profit).

shortly after i received a phone call from sporting index and through poor communication skills on there behalf and the environment i was in at the time asked if i could call back at a later time (which wasn't possible due to the number being withheld)

upon withdrawal of the money i became aware that my account was suspended, so i phoned up to query why. i was told that because of the initial telephone conversation they suspected that it was somebody else (using my name, address, email, debit card and account) who placed the bet????? and asked if i could provide details.

Upon this request i emailed this company a bank statement, photo ID and proof of address as requested.

the next day i received an email stating that my money £324 was being withheld due to there incorrect suspicion. My account had also been closed down.

the terms under which they excessed this (illegal right) was as follows.

"we reserve the right to withdraw the full amount of the promotional betting cash or any winning generated with the promotional betting cash, if they have reasonable grounds to BELIEVE that there has been any co-operation, collusion and/or organisation of bets or if the account is being used for the benefit of a person other than account holder"

The bet i placed was with my own money £172 + £100 promotional betting cash.

firstly the money being withheld is my own £172 deposit and the £150 profit.

and secondly, the reason you have illegally withheld my money from me is because you believe I didn't place the bet myself.

This assumption has been made due to the fact I did not acknowledge them during the cold call i received by them.

in response to this i have explained (numerous times on email and phone) that,

A. You phoned from a withheld number.
B. the line was poor.
C. The person who called me didn't explain himself clearly
D. I was busy.

in addition to the explanation i have also provided a bank statement, proof of address and photo identification and confirmed by email and phone that it in fact was me.

in-light of becoming aware my own money is being withheld from me under an incorrect term for a incorrect allegation i phoned up to ask..... i was met by confrontation and when i became irritated was told not to shout or else he would have to also shout, i was also told this was there final decision and if i didn't like it i could complain. they have 30 days to respond to a complaint (according to there self written guidelines.)

The bottom line is i have jumped through every single loop, confirmed my identity whenever asked and under the false pretences of factually incorrect terms cited to me they have tried justifying why there totally unprovable and incorrect allegation is enough grounds (in there eyes) to illegally withhold my money from me + the profit.

i would also like to add that the company has provided absolutely no evidence whatsoever to support their claim.

in layman's terms i have put a substantial amount of my own money into there site and won a bet and they are refusing to give me it back.

i have been left with no choice to contact IBAS and will be making an official complaint in due course. failing this i will be contacting the County Court Money Claims Centre in attempt to get my money back from the grasp of this fraudulent company.

****UPDATE****** 27.08.20

Conveniently shortly after leaving this review i have received my initial deposit back (£172).
i have also received a call from sporting index who very kindly (this time) asked if i could change the title of this review as they are no longer withholding my own £172 deposit.

HOWEVER,THEY ARE STILL REFUSING TO PAY OUT ANY OF THE £150 PROFIT.

the terms cited to me state that they can exercise the right to withdraw any profit generated from 'promotional betting cash' (based on a theoretical assumption/belief & no evidence)

I have kindly therefor asked that as the profit was generated with £100 promotional betting cash and £172 of my own money that they give me the % of profit attributed to the £172.

I have been told that as both promotional betting cash and MY own money was used all of the profit will be classified as money generated from promotional betting cash and as such they are still refusing to pay ANY OF THE £150.

save yourself the disappointment /stress and avoid this site. They believe they have the right to withhold any amount of profit from you based on outright accusations which by themselves have been described as theoretical.... shameless company.

i am honestly shocked that a company can do this, i am so drained with the effort required to get this company to stop bending there own rules never mind act in any sort of fair way.

Always well looked after by Sporting Chief
Decent credit levels and customer service

Good service levels from VIP team
Can always get a bet on
Wide markets

Offers specials with MAX STAKES BUT NOT ACTUALLY ALLOWED TO PLACE THOSE. These are jokers...

ok.it's a very interesting gambling place

Always the most professional sports trading company to deal with. Excellent customer service and support 24/7 and nothing is too much trouble when assisting with your business. 10/10 which is why I have been a client of theirs for so many years now.

Very good betting site, easy to use and very professional company behind it.

Great service, willing to listen to issues when they occur and always settle amicably where something has gone wrong

I have not been a customer long but when I contacted their support team they were very polite, very quick to respond, and very helpful.

Wnt let me upgrade to a spread account only odds...... I work full time and understand the rules of spread betting. Stick with SPREADEX they accept you for a spread account with no problem. Thank you for your email..... Like I said I had no problem with SPREADEX so maybe your threshold is just a tad high.... A rating of 3.5 on trustpilot shows your not a great company to deal with, I will stick with companies that want my custom. Thank you

As I said in a previous review, website is shocking, sometimes works, not other times. Today on Saturday, busy day I would imagine for business. Problems with site, come back later or phone. Strange how other betting sites don't continually get these problems.

I have just started using Sporting Index and so far I am very impressed. Betting was easy and customer service have been great.

spread betting is fantastic concept and sporting index are the market leaders, i rarely bet any where else, i do however have 2 issues with them , the app is terrible and their customer service need brushing up.. fwiw.. 8/10

Declined an account for no apparent reason

Genuine betting site that is very helpful with advice on how spread betting works. Also has an odds sportsbook... Withdrawal times are pretty quick to debit card - under 2 days and no hassle.