Sport It First Reviews 

I liked Sport It First and was shopping here regularly, but my last order wasn't pleasant at all. Usually I shop with big chunks and return the items that don't fit or I don't like.

In my last order's return, they refunded only 2 items out of 5 items that I sent back, even though I sent back only one package, no way some of it arrived, others didn't. In the customer service, I explained my situation, but they kept telling me the same thing, "two items as can be seen on our system", like a machine. I lost £60 unnecessarily. Be careful when returning, take a video or something like that.

The order and original delivery was absolutely great and lightening fast, no problems with the item, all great, but the length of time waiting for the exchange was too long for my liking. Great comms and also always answered quickly but stock response really. All in all great product at very reasonable prices (£175 for £300 rugby boots) but if you need an exchange in size as I did, you just gotta wait. So so close to superb, just a bit of tweaking the returns.

Avoid like the plague, slow deceiving delivery time, even worse returns process!!

I can’t find out how to return, my order number, and return centre all in dollars??? what a disappointment

Would give this company more stars if they were available! Placed an order on Friday and asked if they could send it as quick as possible - delivered next day and they are a fabulous product!

Shocked when my parcel was showing as delivered (with no photo as proof of postage) - I contacted the company and they kept repeating the tracking showed as delivered. I asked them for proof of postage but they kept repeating what the link said. Refused a refund! Not sure if the parcel was left outside and someone took it, or if the courier lost it? Either way they have been so unhelpful and I'm not out of pocket.

Item delivered on time.

Excellent service all round! Thank you. Will be purchasing again.

i ordered a polo shirt, it was delivered ahead of time, the price + quality was very good. today i have ordered a further 2 polo shirts.

Be very careful when buying from this website. They lied and told me they had sent my refund on multiple occasions and when it wasn't forthcoming I involved PayPal. I now have my refund due to PayPal deciding in my favour but it took over a month. Sportitfirst are very shady in my opinion, stay well clear.

I bought a pair of shoes from Sport It First on the Decathlon marketplace, and the experience has been a nightmare from start to finish.

Wrong size sent
• I ordered a UK 7, but they shipped a UK 7.5.
• I reported the mistake the same day.

Endless waiting & zero communication
• Customer service promised an update within three business days.
• It’s now more than five business days later—no emails, no calls, nothing.

Exchange? Not possible
• The chat agent told me they can exchange the item, so my only option was to return the shoes for a refund.

Refund nowhere to be seen
• I returned the shoes almost a week and a half ago using their own label.
• Tracking shows they were delivered to their warehouse on 7 May, and I have uploaded proof of delivery.

This whole ordeal was caused by their original error, yet I’m the one chasing them for a basic refund. If this is how Decathlon lets its marketplace partners treat customers, shopping here online feels pretty unsafe.

Until Sport It First (or Decathlon) processes my refund and issues an apology, I can’t recommend them to anyone. Buy elsewhere—or at least be prepared for a long, silent wait if something goes wrong.

Easy to order online, a good range of goods & quick delivery

Wrong size arrived which proves a nightmare to return

Good fast seller

Only hiccup was the custom tax charged before delivery otherwise great product and service

Great easy to navigate website. excellent wide choice of products. faor price and quick delivery

Ordered a Speedo Fastskin Suit on Friday morning and a got my delivery on the Saturday , after ordering direct from speedo and having nothing but trouble and socking customer service. Sport it First were a breath of fresh air Super fast delivery got the suit we wanted at a great price and SIF sent emails with updates . will definitely be using again thank you
Alana
( The only thing that nearly stop me from placing my order was Fastskin is spelt incorrect and because I’ve never used your website before I thought it might of been a scam website but i’m glad I did :) )

Very disappointed, I ordered football, nowhere did it say ill have to pay custom fees. I paid £13 for 2day delivery, I still haven't received my parcel. I've had to pay €48.00 customs and still didn't receive them. Today I got another email saying I need to pay €37.00 for customs again. So boots that were meant to cost me £135.00 have cost me over £200. I'm not happy and will definitely not buy them them again!!

We did not receive the boots yet. A few weeks later.

Delighted with the lovely Speedo swimsuits. Very speedy delivery too - many thanks.