SportsBreaks Reviews 

123
•
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Recently returned from our first ever F1 where we went to Hungary. James our hotel rep was awesome, all staff were spot on. We couldn't fault anything, organisation and communication was spot on from... See more

Company replied

Rated 5 out of 5 stars

Always a great experience with Sportsbreaks. Good weather and beating Yorkshire made it even better. Great view and great food, as always thanks to James and the team.

Company replied

Rated 5 out of 5 stars

Used sports breaks three times so far for hotel and match day tickets and haven’t been disappointed once in the service or product

Company replied

Rated 1 out of 5 stars

Extremely inflexible cancellation policy which means even if a fixture moves months ahead of the game the company will keep a large proportion of your money if you can no longer attend. They did very... See more

Company details

  1. Sport tour agency
  2. Tour operator
  3. Travel agent

Written by the company

SportsBreaks specialises in delivering unforgettable sports travel experiences to many of the world's most exciting sporting events including domestic and international football match breaks, premier league football, international and domestic cricket, formula 1, rugby, nfl and many more.


Contact info

4.2

Great

TrustScore 4 out of 5

123 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.2

All reviews

(123)

24 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic Man Utd v Brentford break

Had a fantastic couple of days with my daughter which included the Old Trafford museum and tour and match tickets v Brentford. Booking two nights away plus the match tickets was so easy to do with Sportsbreaks, with updates and arrangements regards any fixture changes handled in a prompt, professional and hassle free way. Thanks again Sportsbreaks. Would definitely recommend and use again.

7 May 2022
Unprompted review
Rated 1 out of 5 stars

Really poor customer service

Really poor customer service, the people that answer the phones are rude and so unhelpful, would never go with this company again

25 April 2022
Unprompted review
SportsBreaks logo

Reply from SportsBreaks

Hi Maddie, thanks for your feedback and disappointing 1* review.

Please could you provide me with some more information so I can look into your complaint independently? Please send your feedback to customer.feedback@sportsbreaks.com and include your booking reference, with as much detail as possible.

Many thanks,
Chelsea

Rated 1 out of 5 stars

Not trustworthy- selling 3rd tier…

Not trustworthy- selling 3rd tier tickets for 2 tier prices and then try to tell you that the stadium numbering is incorrect… awful service.

19 April 2022
Unprompted review
SportsBreaks logo

Reply from SportsBreaks

Hi Dagmar,

Thanks for your email. I'm sorry to read your review and disappointing 1* score.

Please could you forward your feedback to our Customer Feedback Team who'll be able to look into your complaint further?

customer.feedback@sportsbreaks.com

Please ensure you quote your booking reference and as much detail as possible.

Many thanks,
Chelsea

Rated 5 out of 5 stars

Went to United v Norwich game

Went to United v Norwich game. Everything was great got my tickets around week before the match. The hotel was great. I will definetlly use it again next season and i would highly recommend it to you.

17 April 2022
Unprompted review
Rated 5 out of 5 stars

Liverpool…

I’ve just returned from a two night break which included tickets to Liverpool v Watford and would not hesitate to book again! I must admit I was a little anxious booking with the cost but there was no need to worry, the communication is excellent and the tickets all arrived on time. When I had to telephone with a query the person I spoke to was really helpful and friendly. Would definitely book again!

3 April 2022
Unprompted review
Rated 5 out of 5 stars

Good experience

I've bought a package for Manchester United vs Watford plus Hotel Brooklyn. All good. The tickets and voucher arrived via email a few days before the event. Seats were good, the hotel was great.

28 February 2022
Unprompted review
Rated 3 out of 5 stars

Gave our hotel rooms to someone else

Bought West Ham vs Man U tickets for my boyfriend. Got all the details and even called to confirm with the hotel that the room was booked as i was worried from reading these reviews. All seemed ok. When we got to the hotel sportsbreaks had given our room to someone else and changed it into their names. We had the option of paying upfront for a new room and trying to get a refund from sportbreaks. As we couldn't afford this we left it and am currently trying to get a refund for the room. The match tickets were fine, but it ruined the weekend as we had plans the next day and had to drive home instead. It seems very hit and miss with this company. Also you cannot contact them over the weekend as they are closed which seems strange considering most of their events are at the weekend. I have contacted customer services and will see what the outcome is.

[AMENDED] Customer service have been very helpful and quick and have offered me a full refund for the mistake made

24 January 2022
Unprompted review
Rated 5 out of 5 stars

Bought a trip to Man Utd v West Ham for…

Bought a trip to Man Utd v West Ham for me and the kids. Kept me well informed re when tickets and hotel
vouchers would be arriving. Also provided emergency phone number in case any thing went wrong on trip (which it didn’t). Hotel was great and let us check in early before the match. Match seats were great also. I’d definitely recommend.

23 January 2022
Unprompted review
Rated 1 out of 5 stars

No support from customer service

I was unable to make a trip from Germany to see ManU due to COVID travel restrictions. Contacting the customer "service" 2 weeks before the game they were completely unwilling to help! After all, the seats and hotel rooms stayed empty and I have spent the money for nothing!
Very bad customer support!

31 December 2021
Unprompted review
Rated 1 out of 5 stars

DO NOT USE. ROBBERS

My husband used this site with great hesitation and regret as we were desperate to get Manchester United tickets for his Christmas, which was proving extremely difficult on the official members site. He eventually gave in and used sportsbreaks, only for us to be able to manage to get tickets at an absolute fraction of the cost on the official manu site. He tried to phone to refund and the most they would offer was as 25% refund, meaning we were loosing over £300. He was 40minutes outside the 24hr cancellation window, and they would not budge or offer us anything else in exchange.

Do not recommended, do not use. Apart from awful T&C’s designed to catch you out, the customer service was atrocious.

21 December 2021
Unprompted review
Rated 5 out of 5 stars

A Wonderful Experience

Took family to old trafford for a champions league game. No issues with match tickets or hotel booking. Fantastic experience and would highly recommend. Don't normally write reviews but the negative comments on here do not reflect my own experience with this company. Thank you sportsbreaks

21 October 2021
Unprompted review
Rated 1 out of 5 stars

Avoid this company at all cost

I purchased 2 breakfast club tickets for the start of the 1st stage of the tour of Britain in Penzance. The whole experience was a disaster. Took 25 mins to get in. Too many people. Uncovered food left randomly on tables and staff without mask or gloves handling food. No COVID protocols anywhere. Basically I paid £120 for 2 bottles of water. Have tried to complain via 2 mediums and have heard nothing. Obviously they’ve pocketed my
Money now they don’t want to know me. Avoid these people at all costs.

10 September 2021
Unprompted review
SportsBreaks logo

Reply from SportsBreaks

Hi Richard,

Thanks for your feedback above. I'm sorry to hear about this, and I can see we issued all customers a full refund for this event due to the venue having issues, several of which you have described above.

We hope to welcome you back in the future, and we're now on sale with all stages of the Tour of Britain on our website.

Many thanks
Chelsea

Rated 1 out of 5 stars

Awful customer service

Awful customer service. Avoid at all costs.

Called to ask about package to formula one a couple of weeks a go. Call got 'cut off' twice. Didn't bother calling back, and won't be.

2 June 2021
Unprompted review
SportsBreaks logo

Reply from SportsBreaks

Hi Mark,

Please can you advise when you called and what your call was regarding?

Thanks

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