Firearm was better than advertised. I bought a "Blemished" firearm and the photos were showing an example with more than my firearm i received. Shipping was fast and communication was timely. I got t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
We make buying guns online easier. Buy a gun online without worrying about credit card fees, shipping charges, long delivery times, and whether or not we actually have the gun in stock. Seems like a no-brainer, but we have yet to meet another online gun retailer who can say the same thing. With roots that trace back to 1938, Sportsman's Outdoor Superstore is one of the longest-lasting gun dealers still active in the United States.
PO Box 2251, 43056, Heath, United States
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 41% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Every time I place an order with Sportsman’s it has gone perfect. I started using Sportsman’s because I can’t find many better prices. I do have to pay freight and that has to be factored in at each purchase. Overall, this is my go to before I make any purchases at other suppliers.

Reply from Sportsman's Outdoor Superstore

Reply from Sportsman's Outdoor Superstore
Had just what I needed and the delivery came sooner than expected.

Reply from Sportsman's Outdoor Superstore
Several of the orders I placed were over the telephone with in-house sales reps. They were very friendly, helpful, and they spoke English without a foreign accent.
When I received the items, they were packed carefully, and were not damaged.
The main reason I made the purchases was due to the low and competitive sales prices. Some of the items were purchased as gifts for others, and I saved a lot of money.

Reply from Sportsman's Outdoor Superstore

Reply from Sportsman's Outdoor Superstore
Got my rifle in good time, everything is exactly as it should be. Got my ammunition at a excellent price compared to other places, and for that matter my rifle save me 200 bucks from buying it here local and it was in stock!

Reply from Sportsman's Outdoor Superstore

Reply from Sportsman's Outdoor Superstore
I got my order quickly and it was shipped in just a couple days. I'm sure I will be buying more firearms from your company in the future.

Reply from Sportsman's Outdoor Superstore
I won a gift card from Sportsman Outdoor Superstore, and I could not be happier with the transaction. I was able to purchase a gun from them with the gift card and the whole thing was flawlessly handled. Highly recommend!!

Reply from Sportsman's Outdoor Superstore
I ordered two pistols and a box of Ammo. I thought shipping was free but it was not. They charged me for all three items. Then after payment split my one order into two orders and charged very high shipping They also had double charges on my credit card for a while.. I found them to be deceptive and will just use Gunbroker next time.
"a lot of people had a great experience" but not me. I ordered a new .380 handgun, and the slide release does not function properly. The slide was super hard to get off, and it will not go back on, so the gun is useless. The customer service at sportsmans did nothing except tell me that i have to go directly to the manufacturer, who does not answer phone calls, and did not return 3 calls and message.
This is a repeat order of 1000 rounds of Win ammo. I was charged $19.99 for select shipping (2-3 business days) and they have NOT shipped after 6 days--they are closed on Sat. There is NO communication from them about the order. I should have learned from the first order of their poor customer service. Do not order anything from Sportsman's Outdoor Superstore! They are the very worst gun/ammo site on the entire innernet!
To anyone thinking of ordering from sportsman outdoor superstore do not waste your time or money I purchased a rifle from them and it’s been an absolute nightmare I was suppose to receive a Henry lever action 45-70 and instead they send me a Henry single shot 45-70 . I attempted multiple times to contact them to resolve the issue but there customer service is an absolute joke the Henry lever action was posted at a very low price I called to confirm it was legit and was reassured multiple times it was so I placed the order they had the wrong gun marked down and instead of saying they made a mistake they send a complete different firearm then what I ordered .they offered a refund but said it would take 30 days from the day they received the firearm back to process it. The customer service rep I talked to refused a supervisor and eventually hung up the phone I don’t understand how a place like this stays in business the way conduct there self. I’m currently filing a claim with better business bureau and speaking with an attorney to see what my options are but do yourself a favor and just order from buds guns or a legitimate company that’s cares about there customers
The product was delivered on time and in good condition. I love the look of this 1851 Navy black powder pistol. However I have had some issues. The nipple wrench is junk. I purchased another on fro traditions and it was junk as well. The tiip of the wrenches broke off when trying to remove the nipples for cleaning. So I have now ordered on from a different manufacturer in the hope I can get the nipples removed
Has what I wanted,that ALL,thee local gunshots didn’t have got it in less than 5 days, excellent service.HIGHLY recommend
Customer service resolved my return quickly
You all do good business and you take care of everything. Thank you so much.

Reply from Sportsman's Outdoor Superstore
Great price, easy purchse/chectout, and fast delivery. Very happy

Reply from Sportsman's Outdoor Superstore
Ordered two revolvers. Decided I only wanted one of them. Customer representative was very pleasant and helped cancel the first revolver before they shipped and I received the second in only two days. Gun looked great.

Reply from Sportsman's Outdoor Superstore
Great selection of firearms. Great prices. Website is easy to navigate. Good communication with fast response. Fast shipping. Very happy with my experience.

Reply from Sportsman's Outdoor Superstore
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.