Sportsman's Outdoor Superstore Reviews 

1,049
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 244 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the fast delivery times, excellent shipping updates, and competitive pricing available across a wide selection of firearms and accessories. Many buyers also note the exceptionally helpful customer service representatives and the remarkably smooth ordering process that makes purchasing simple. However, some people mentioned occasional issues with delivery delays, unexpected billing discrepancies, and poorly packed items arriving damaged. A few reviewers experienced specific problems with product defects, functional failures, or sudden policy restrictions preventing ammo shipments. These customers noted that resolving such complications required extra effort and caused noticeable frustration during their transactions.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting exceptionally fast... See more

Price

Users describe satisfaction with price, noting that they often find the best deals online and save a lot of... See more

Product

Clients share positive opinions on product quality, pricing, and availability. Consumers frequently mention... See more

Order

Customers consistently note positive experiences with order processes, highlighting that navigation is... See more

Service

Customers had positive experiences with service, highlighting fast shipping and helpful support. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Firearm was better than advertised. I bought a "Blemished" firearm and the photos were showing an example with more than my firearm i received. Shipping was fast and communication was timely. I got t... See more

Company replied

Rated 5 out of 5 stars

I called and talked to a service representative. She was friendly and very informed on the product I was inquiring about. She was helpful and an asset to your company. After talking to her, I immediat... See more

Company replied

Rated 5 out of 5 stars

No BS! This is a great outfit. The website is easy to navigate. Prices are good to great and shipping is better than reasonable. I have purchased from them in the past and will absolutely buy from the... See more

Company replied

Rated 5 out of 5 stars

Ordered two revolvers. Decided I only wanted one of them. Customer representative was very pleasant and helped cancel the first revolver before they shipped and I received the second in only two days.... See more

Company replied


Company details

  1. Ammunition supplier
  2. Archery Shop
  3. Gun shop
  4. Hunting Shop
  5. Sporting Goods Shop

Written by the company

We make buying guns online easier. Buy a gun online without worrying about credit card fees, shipping charges, long delivery times, and whether or not we actually have the gun in stock. Seems like a no-brainer, but we have yet to meet another online gun retailer who can say the same thing. With roots that trace back to 1938, Sportsman's Outdoor Superstore is one of the longest-lasting gun dealers still active in the United States.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 41% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,049)

202 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Competitive, Great Inventory, and Ships on Time

Every time I place an order with Sportsman’s it has gone perfect. I started using Sportsman’s because I can’t find many better prices. I do have to pay freight and that has to be factored in at each purchase. Overall, this is my go to before I make any purchases at other suppliers.

8 May 2026
Unprompted review
Sportsman's Outdoor Superstore logo

Reply from Sportsman's Outdoor Superstore

Thank you for taking the time to leave a review on your recent order with Sportsman’s Outdoor Superstore! We’re thrilled to hear that you had a great experience, and we truly appreciate your feedback. If there’s anything else we can assist you with, please don’t hesitate to reach out to our customer service team. We look forward to serving you again in the future. Have a great day!

Rated 5 out of 5 stars

Great deal

Great deal. Great product.

29 April 2026
Unprompted review
Sportsman's Outdoor Superstore logo

Reply from Sportsman's Outdoor Superstore

Thank you for taking the time to leave a review on your recent order with Sportsman’s Outdoor Superstore! We’re thrilled to hear that you had a great experience, and we truly appreciate your feedback. If there’s anything else we can assist you with, please don’t hesitate to reach out to our customer service team. We look forward to serving you again in the future. Have a great day!

Rated 5 out of 5 stars

Had just what I needed and the delivery…

Had just what I needed and the delivery came sooner than expected.

27 April 2026
Unprompted review
Sportsman's Outdoor Superstore logo

Reply from Sportsman's Outdoor Superstore

Thank you for taking the time to leave a review on your recent order with Sportsman’s Outdoor Superstore! We’re thrilled to hear that you had a great experience, and we truly appreciate your feedback. If there’s anything else we can assist you with, please don’t hesitate to reach out to our customer service team. We look forward to serving you again in the future. Have a great day!

Rated 5 out of 5 stars

Great sales prices! Delivered safely without damage! Very helpful sales reps!

Several of the orders I placed were over the telephone with in-house sales reps. They were very friendly, helpful, and they spoke English without a foreign accent.

When I received the items, they were packed carefully, and were not damaged.

The main reason I made the purchases was due to the low and competitive sales prices. Some of the items were purchased as gifts for others, and I saved a lot of money.

17 April 2026
Unprompted review
Sportsman's Outdoor Superstore logo

Reply from Sportsman's Outdoor Superstore

Thank you for taking the time to leave a review on your recent order with Sportsman’s Outdoor Superstore! We’re thrilled to hear that you had a great experience, and we truly appreciate your feedback. If there’s anything else we can assist you with, please don’t hesitate to reach out to our customer service team. We look forward to serving you again in the future. Have a great day!

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Great firearm.

1 May 2026
Unprompted review
Sportsman's Outdoor Superstore logo

Reply from Sportsman's Outdoor Superstore

Thank you for taking the time to leave a review on your recent order with Sportsman’s Outdoor Superstore! We’re thrilled to hear that you had a great experience, and we truly appreciate your feedback. If there’s anything else we can assist you with, please don’t hesitate to reach out to our customer service team. We look forward to serving you again in the future. Have a great day!

Rated 5 out of 5 stars

Got my rifle in good time

Got my rifle in good time, everything is exactly as it should be. Got my ammunition at a excellent price compared to other places, and for that matter my rifle save me 200 bucks from buying it here local and it was in stock!

16 April 2026
Unprompted review
Sportsman's Outdoor Superstore logo

Reply from Sportsman's Outdoor Superstore

Thank you for taking the time to leave a review on your recent order with Sportsman’s Outdoor Superstore! We’re thrilled to hear that you had a great experience, and we truly appreciate your feedback. If there’s anything else we can assist you with, please don’t hesitate to reach out to our customer service team. We look forward to serving you again in the future. Have a great day!

Rated 5 out of 5 stars

Excellent transaction.

Excellent transaction.

29 April 2026
Unprompted review
Sportsman's Outdoor Superstore logo

Reply from Sportsman's Outdoor Superstore

Thank you for taking the time to leave a review on your recent order with Sportsman’s Outdoor Superstore! We’re thrilled to hear that you had a great experience, and we truly appreciate your feedback. If there’s anything else we can assist you with, please don’t hesitate to reach out to our customer service team. We look forward to serving you again in the future. Have a great day!

Rated 5 out of 5 stars

I got my order quickly and it was…

I got my order quickly and it was shipped in just a couple days. I'm sure I will be buying more firearms from your company in the future.

6 May 2026
Unprompted review
Sportsman's Outdoor Superstore logo

Reply from Sportsman's Outdoor Superstore

Thank you for taking the time to leave a review on your recent order with Sportsman’s Outdoor Superstore! We’re thrilled to hear that you had a great experience, and we truly appreciate your feedback. If there’s anything else we can assist you with, please don’t hesitate to reach out to our customer service team. We look forward to serving you again in the future. Have a great day!

Rated 5 out of 5 stars

I won a gift card from Sportsman…

I won a gift card from Sportsman Outdoor Superstore, and I could not be happier with the transaction. I was able to purchase a gun from them with the gift card and the whole thing was flawlessly handled. Highly recommend!!

9 April 2026
Unprompted review
Sportsman's Outdoor Superstore logo

Reply from Sportsman's Outdoor Superstore

Thank you for taking the time to leave a review on your recent order with Sportsman’s Outdoor Superstore! We’re thrilled to hear that you had a great experience, and we truly appreciate your feedback. If there’s anything else we can assist you with, please don’t hesitate to reach out to our customer service team. We look forward to serving you again in the future. Have a great day!

Rated 2 out of 5 stars

I ordered two pistols and a box of…

I ordered two pistols and a box of Ammo. I thought shipping was free but it was not. They charged me for all three items. Then after payment split my one order into two orders and charged very high shipping They also had double charges on my credit card for a while.. I found them to be deceptive and will just use Gunbroker next time.

5 April 2026
Unprompted review
Rated 2 out of 5 stars

"a lot of people had a great…

"a lot of people had a great experience" but not me. I ordered a new .380 handgun, and the slide release does not function properly. The slide was super hard to get off, and it will not go back on, so the gun is useless. The customer service at sportsmans did nothing except tell me that i have to go directly to the manufacturer, who does not answer phone calls, and did not return 3 calls and message.

1 March 2026
Unprompted review
Rated 1 out of 5 stars

This is a repeat order of 1000 rounds…

This is a repeat order of 1000 rounds of Win ammo. I was charged $19.99 for select shipping (2-3 business days) and they have NOT shipped after 6 days--they are closed on Sat. There is NO communication from them about the order. I should have learned from the first order of their poor customer service. Do not order anything from Sportsman's Outdoor Superstore! They are the very worst gun/ammo site on the entire innernet!

28 February 2026
Unprompted review
Rated 1 out of 5 stars

To anyone thinking of ordering from…

To anyone thinking of ordering from sportsman outdoor superstore do not waste your time or money I purchased a rifle from them and it’s been an absolute nightmare I was suppose to receive a Henry lever action 45-70 and instead they send me a Henry single shot 45-70 . I attempted multiple times to contact them to resolve the issue but there customer service is an absolute joke the Henry lever action was posted at a very low price I called to confirm it was legit and was reassured multiple times it was so I placed the order they had the wrong gun marked down and instead of saying they made a mistake they send a complete different firearm then what I ordered .they offered a refund but said it would take 30 days from the day they received the firearm back to process it. The customer service rep I talked to refused a supervisor and eventually hung up the phone I don’t understand how a place like this stays in business the way conduct there self. I’m currently filing a claim with better business bureau and speaking with an attorney to see what my options are but do yourself a favor and just order from buds guns or a legitimate company that’s cares about there customers

10 February 2026
Unprompted review
Rated 4 out of 5 stars

Traditions 1851 Navy combo kit

The product was delivered on time and in good condition. I love the look of this 1851 Navy black powder pistol. However I have had some issues. The nipple wrench is junk. I purchased another on fro traditions and it was junk as well. The tiip of the wrenches broke off when trying to remove the nipples for cleaning. So I have now ordered on from a different manufacturer in the hope I can get the nipples removed

26 January 2026
Unprompted review
Rated 4 out of 5 stars

You all do good business .

You all do good business and you take care of everything. Thank you so much.

29 December 2025
Unprompted review
Sportsman's Outdoor Superstore logo

Reply from Sportsman's Outdoor Superstore

Thank you so much for your kind words! We’re glad to hear you’re happy with your experience. Taking care of our customers is our top priority, and we truly appreciate your support.

Rated 5 out of 5 stars

Great overall experience

Great price, easy purchse/chectout, and fast delivery. Very happy

25 November 2025
Unprompted review
Sportsman's Outdoor Superstore logo

Reply from Sportsman's Outdoor Superstore

Thank you for your feedback! We’re glad to hear you had a smooth checkout, fast delivery, and were happy with our prices. We appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

Great Customer Service

Ordered two revolvers. Decided I only wanted one of them. Customer representative was very pleasant and helped cancel the first revolver before they shipped and I received the second in only two days. Gun looked great.

7 January 2026
Unprompted review
Sportsman's Outdoor Superstore logo

Reply from Sportsman's Outdoor Superstore

Thank you for sharing your experience! We’re glad our customer service team was able to assist with the cancellation and that your revolver arrived quickly and in great condition. We truly appreciate your kind words and your business, and we look forward to serving you again in the future.

Rated 5 out of 5 stars

Great selection of firearms at great prices

Great selection of firearms. Great prices. Website is easy to navigate. Good communication with fast response. Fast shipping. Very happy with my experience.

22 December 2025
Unprompted review
Sportsman's Outdoor Superstore logo

Reply from Sportsman's Outdoor Superstore

Thank you for the great review! We’re thrilled to hear that you were happy with our selection, pricing, website experience, communication, and fast shipping. We truly appreciate your support and look forward to serving you again in the future.

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