I love the fence! Works flawlessly. The only thing I'd love to see is being able to have narrower borders at times. Because of the broader warning areas I have to be a little more creative at creatin... See more
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Review summary
Created with AI, based on recent reviews
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This system is great for us. We have had one dog on it for almost three years now and have added a second dog. Any collar issues we have has, Spot On has helped us out in a timely manner. Currently we... See more
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We love the freedom of knowing our dog has over 2 acres-including some wooded areas-to roam, but is contained. She is still getting to know her boundaries, as it is a large area, but the system seems... See more
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This is a great product with a super support team! It was super easy to set up in our wooded 6 acre lot. We tried less expensive brands with no success as we could never get consistent service due to... See more
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Company details
Written by the company
SpotOn GPS Fence gives dogs the freedom to roam and owners the confidence that comes with truly reliable containment. Designed, engineered, and supported in the USA, SpotOn is the original GPS-powered virtual dog fence and continues to set the standard for accuracy, reliability, and performance. At the core of SpotOn is patented True Location™ GPS technology, which corrects for common GPS issues like drift and signal interference. With the launch of the new Nova Edition, that technology takes a major leap forward—leveraging best-in-class hardware, industry-leading accuracy, and all-new smart features to deliver even more consistent containment in real-world conditions, based on over 5 million hours of real-world dog movement data. Using the SpotOn app, you can create custom fences in minutes—no wires, no digging, no maintenance, and no subscription. Set boundaries as small as 1/3-acre or as vast as you need, even in remote areas with heavy tree cover. As your dog approaches a boundary, the collar delivers clear, fair alerts through tones and vibration that trigger precisely when they should. You can also track your dog’s location in real time, right from your phone. Backed by real human support, SpotOn is built for people who want dependable technology, thoughtful training support, and freedom that works in the real world.
SpotOn’s Five Star Guarantee
Try it. Love it. Or Return it.
SpotOn stands behind its products and has built our five-star guarantee so you can feel confident in your purchase and ensure it works for you.
This includes:
[90 Days Returns] The lengthiest return policy among competitors! Our goal is to give you and your dog ample time to ensure SpotOn works for you.
[Accident Forgiveness]
Dogs are dogs and accidents can happen. We offer a one-time, no-questions-asked refurbished warranty repair. If your collar falls off your dog on your property, we can help you locate it remotely. We offer a one-time refurbished replacement if it still can’t be found.
[Free Dog Training]
Trouble with training? We offer a free 30-minute virtual consultation with a SpotOn-certified trainer.
[1 Year Warranty]
Covers manufacturing defects.
[Support] SpotOn is a recognized Certified Customer Experience Provider by the Customer Service Institute of America and each representative is a Certified Customer Experience Professional. Support is available 7 days a week by phone, live web chat, email, and more.
Contact info
Manchester, United States
- 1.603.488.1504 or 1.833.952.1960 (toll free)
- support@spotonfence.com
- spotonfence.com
4.2
Great
632 reviews
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Replied to 98% of negative reviews
Typically replies within 48 hours
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The SpotOn Nova collar is the best…
The SpotOn Nova collar is the best purchase I could have made for my dog. I did their recommended training, and it works! My dog will not cross the fence line, and I no longer have to worry about her going onto the busy road in front of our house. The app makes creating the fence easy and so is tracking her. I did have a bit of a learning curve about the home zone. I made the zone and had her inside the house for a short time with her collar on. She got corrected inside the house. She was frantic and so was I. After calling their wonderful tech support (they are awesome!!), I learned that metal roofs affect the gps communication but making the zone larger helps to counteract that, and the problem hasn’t recurred. I definitely recommend this collar and company to anyone who wants to keep their dog safe and off leash.
26 March 2026
Reply from SpotOn Fence
Thank you for the review. We are so happy to hear you are loving the system and it has provided you with some peace of mind. The team is always happy to help. Please don't hesitate to reach out in the future.
Because my yard is narrow I could not…
Because my yard is narrow I could not get the fence dialed in. Customer service was very helpful and helped me get a speedy return. It’s an awesome product, my yard is just too small
26 March 2026
Reply from SpotOn Fence
Thank you for the review and for giving SpotOn a chance. If you ever move to a new property that is a little less narrow and are looking for a new containment system for your dog, reach back out to us, and we can provide you with a free property evaluation before purchase.
We have for nearly 2 years
We have for nearly 2 years. Since about 1/2 year our dog doesn’t like to take and if he just stays close to our home. We have 1.2 acres plus use portion of our two neighbors properties. The electronic borders are considering this.
The collar is And was always on the lowest level. Yes our dog crossed the borders when hunting squirrels, rabbits or other animals like cats and dogs.
I wouldn’t recommend any GPS fence anymore.
After I red the an answer from SpotOn my conclusion still stands.
27 May 2026
Unprompted review
Reply from SpotOn Fence
Thank you for reviewing the SpotOn collar. After looking over Tricksy's collar, I can confirm the unit is working as intended. I would reccomned shrinking your home zone and allowing it to be just over the home with about ten feet of wiggle room on all four sides. This can help with keeping Tricksy within the fence, as home zones are considered safe areas by the collar. While she is within the blue home zone, all corrections are disabled. We appreciate you being a long-term customer and would like to look into any issues, along with addressing any concerns you may have. Tricksy may also benefit from some recoaching to help prevent her from chasing those pesky rabbits and squirrels. We are more than happy to set you up for a free 30-minute virtual 1:1 consultation with one of our certifed trainers. They can help by suggesting updates to your fence and the appropriate correction level, if needed. Please reach out to us at support@spotonfence.com or call us at 603-488-1504
Great Customer Service
SpotOn Customer Service was great in replacing a collar that started having glitches in its 3 zone warning system.
Replaced with same collar.
29 April 2026
Reply from SpotOn Fence
Happy to hear you got in touch with the support team and they were able to get a replacement collar to you. Thank you for the review. If you run into any issue in the future or just have some lingering questions, please reach out to the team. We are always happy to help.
Like tracking however the gps spends…
Like tracking however the gps spends more time searching than signaling allow dogs on chase to leave fence perimeter. Have emailed with no reply to a fix other than training.
13 April 2026
Reply from SpotOn Fence
Thank you for your review. Tracking is dependent on cellular connectivity, and both your phone and collar will need a strong connection for tracking or notifications to work. Generally, a simple power cycle with the collar will resolve the issue. When a collar is powered off and then rebooted, it will search for the strongest cellular tower in the area and automatically connect to it. Looking into your account, the last email we received from you was a couple of months ago. One of our support agents replied and provided you with a training consultation form. If you are running into further issues and would like us to troubleshoot the collar with you, please give us a call at 603-488-1504 Monday through Friday from 8 am to 5 pm and Saturdays from 8 am to 12 pm EST.
We were very apprehensive at first…
We were very apprehensive at first because Spot On was the most expensive on the market…but since they guarantee 100% money back if your pup isn’t successful..we went for it! We have 2 Great Pyrenees guardian pups that were currently in training (by us) when we decided to purchase since they would leave the property on a daily basis!!! Ugh 😑 So many sleepless nights and so much time trying to get them to COME BACK to our 30 acres…they wanted to go explore all our neighbors farmland as well. 😒 So, while it did take TIME AND EFFORT (using the same training we were doing with the other collars) with the Spot On collars, we are happy to report that as of today they have not left the Perimeter fence in 2weeks!!! 2.5 weeks ago Max went into the woods next to our property for just a few mins but bc his sister Ginger chose not to risk the zap…he came right back! Yay!! 😊 We love the ability to change a fence at anytime and make new fences…right when they hear the alert sound they turn around! It’s only been 2 weeks of success but we can now relax a bit more when we head to the store or leave for a few hours. We still work with them and can’t fully trust them yet…but as you know with this breed it is a constant “work in progress “. 😅. Thanks Spot On! We hope it continues to be a successful tool in our training! ❤️
27 May 2026
Reply from SpotOn Fence
Thank you so much for providing a review! We are delighted to hear that training has been successful and both dogs are staying within the fence. If you ever run into issues, have questions, or need help with training tips, please don't hesitate to reach out. We are here for you every step of the way.
Disappointed it didn't work for my location
The company seems fine. Support was good and the product was well built and had good instructions. I liked the design, battery life, etc. However, I live on a lake, surrounded by large trees and on a hill. The "reflections" (I assume) were so bad that there were holes in my virtual fence. I tested and walked right through in several places with no notification on the collar. On flat land with less trees it worked well. But obviously, any hole is a problem so I ultimately could not use it.
A few other minor issues I had were:
- Mobile app would alarm and not stop. Had to restart the app to stop it.
- Mobile app wouldn't update the collar when I had no cell signal. I tried this system because of a lack of cell signal.
Additional notes: I tried several times to redraw the map, changing where the line was. No matter what I tried, I always found a hole when testing. I ultimately had to go with an "invisible fence" type system.
14 April 2026
Reply from SpotOn Fence
Thank you for reviewing the SpotOn collar. We are saddened to hear that you have returned the collar and moved to a new system. Thank you for reaching out to support beforehand to see if we could resolve lingering issues. While we understand the product may not be the best fit for everyone, we do our best to accommodate. If you would like to give us another shot in the future or have a few remaining questions for us, please reachout to the team. We would be happy to discuss anything related to SpotOn. We wish you and your dog all the best as you continue on your containment journey.
When the collar works
When the collar works, it works very well, however there are times when it doesn't work. I was having trouble from time to time with things such as not going off at all at the boundaries or going off at first then after 30 minuets or so not going off, however it was still on and charged. Also twice my dog would come back to me in the middle of the fence and his collar would be beeping continuously and the only way to stop it was to turn it off and back on.
After these issues I made sure that the collar was charged before using, I would use the app to turn the fence off then back on and load it to the collar every time before I used it, but the above issues continue. I guess the most frustrating issue is that it starts out working but later, sometimes the dog will just walk over the boundary with no beeping or anything and go on his way. Turning the collar off and back on will usually fix it. I still use the collar and most of the time it's okay I guess but not what we were hoping for.
Thanks for asking.
24 March 2026
Reply from SpotOn Fence
Thank you for providing an honest review and insight into the issues you are facing. This is not normal behavior from the collar. Please contact our support team when you have time so we can provide troubleshooting steps to help alleviate or resolve the issues with Dexter's collar. We look forward to hearing from you and helping get Dexter's collar back into proper working order, allowing him to live a life truly unleashed while providing you with peace of mind that he is safe and contained within the property.
Hi Gerald,
We have an update for you. There is a new firmware release that should help solve your issue.
Our team has determined that in certain situations where Home Zones are located near dense tree cover, GPS coverage may experience fluctuations. This issue has been addressed in our latest firmware update for your SpotOn Nova collar. This release should enhance its performance, particularly with GPS precision. If you haven't already, open the app, connect via Bluetooth, and install it.
If you need any help along the way, our support team is available every day at support@spotonfence.com or 603-488-1504 (M–F 8am–5pm, Sat 8am–12pm EST), we're always happy to help!
Very hard to operate dog just walks…
Very hard to operate dog just walks right through the boundary. needs to be charge daily.
Going back to a wire in the ground much better and less concerns!!!!!!!!
24 March 2026
Reply from SpotOn Fence
We are so sorry to hear you are having issues with operating the collar. If Rango is not talking to training or you just need some help or tips, we're here for you. There is a learning curve with the device, and we are happy to walk you through setup and answer any questions or concerns you may have. Please contact the support team, and we can provide insight, training tips, and even set you up with a free 30-minute 1:1 virtual training session with one of our certifed dog trainers. We look forward to hearing from you and getting Rango set up to live a life unleashed.
Hi John,
We have an update for you. First we want to thank you for your feedback as we sincerely apologize for any trouble this may have caused.
As a small business, we take our customers' feedback seriously and use it to grow and enhance our product.
Feedback like yours is why there is an update available that should enhance performance, particularly with GPS precision. If you haven’t already, please open your app, connect to your collar via Bluetooth, and install the update to take advantage of these improvements.
If you have any questions or need assistance, don’t hesitate to reach out to our support team at support@spotonfence.com (available every day) or 603-488-1504 (M–F 8am–5pm, Sat 8am–12pm EST). We’re here to help!
The collar tracking part is too heavy
The collar tracking part is too heavy. It always turns down on his neck. I'm not going to choke my dog so it stay facing up. This should be mounted on a harness style collar. But I guess that's to smart to think of. Very disapointed with this product. I have also been not able to connect with the wifi to change settings a few times. This is a problem.
25 March 2026
Reply from SpotOn Fence
Hi, Keith, there seems to be some miscommunication on the fitment of your collar. Marco has a Nova unit, the satellite antenna is built into the front of your dog's collar, where your charging pick will set. This portion of the collar should be centered to the front of your dog's neck and does not need to be facing upwards. That specific instruction was for our Omni edition collar, as the satellite antenna is in a different location with that model. Wi-Fi is also not needed for the collar to function and is only used to push over-the-air software updates. All changes to collar settings will be made by connecting your phone to the collar via Bluetooth. If you are having trouble connecting, it could be caused by your phone's Bluetooth settings not being turned on or by the devices being too far apart ( they need to be within 30 feet of each other). We would like to look into any issues you may be facing and troubleshoot them with you. Please contact the team at support@spotonfence.com 7 days a week or call 603-488-1504 monday through friday from 8 am to 5 pm est and Saturdays from 8 am to 12 pm
Amazing gps fence
Amazing gps fence. Has been a game changer for our dog Nova! Can’t recommend enough!
25 March 2026
Reply from SpotOn Fence
Thank you for the review. We're pleased to hear you are enjoying the system, and it's allowing Nova to live a life unleashed.
The product and the service is great
The product and the service is great, but not on the weekends. Then when Monday rolls around, if you still have your dog and the product they do a great job getting you working...
So now they review my review and tell me they are in fact open part of Saturday and closed Sunday, the same days I need support when we go out to our farm. Unfortunately I knew that, but if thats when we need help, and it often is, then we just don't get any help and the service and collar is worthless until Monday when they offer help, if your dog came back!
23 March 2026
Reply from SpotOn Fence
Thank you for your review. We are avaible on Saturday via email and chat all day, phone availability is from 8 am to 12 pm EST. We are currently closed on Sunday.
The collars are great for my two GSD's
The collars are great for my two GSD's. I like the convenience of taking them to other place and setting a fence. My only wish is that when a new collar comes out, I wish there were incentives or trade in allowances for long time customers.
24 March 2026
Reply from SpotOn Fence
Thank you for your honest review. While we do not have a trade-in program at this time, we hope to expand our offerings for future releases.
Love this new collar
Love this new collar, easier to charge so far and battery lasts longer! Love the security it give me especially when I'm not home, and my dogs can be left outside.
24 March 2026
Reply from SpotOn Fence
Thank you for your review and feedback.
Customer service was phenomenal and the…
Customer service was phenomenal and the product works well!
14 April 2026
Reply from SpotOn Fence
Thank you for providing a review. We are delighted to hear you are loving the product.
Great outcome for our lab puppy in an unfenced rural setting
Installation was quick and the training instructions were clear and effective. Our six-month-old lab figured it out in two or three days. She knows what those white flags mean and has never crossed the wire even when family member dogs do. It's been great.
13 April 2026
Reply from SpotOn Fence
Thank you for providing a review! We are so happy to hear you have found success with the collar. Should questions or concerns ever arise, please contact the team. We are always happy to help and discuss anything that may be on your mind.
Total Joke
Unbelievable! 2026, yet their order page is totally outdated. Can’t cancel on my own, have to email’em. Funny thing is, it’s already shipped. So amazing. Almost a day later, and I still don’t have my refund.
24 May 2026
Unprompted review
Reply from SpotOn Fence
We are sorry to hear that your order was shipped before it could be canceled. When an order is returned and refunded, the refund can take up to 10 business days to appear in your account, depending on your bank. If you have additional questions or would like an update on your refund status, please reach back out to customer support.
Such an easy set up
Such an easy set up and way better for our larger situation than underground dog fences. We have 44 acres and want them to enjoy it all. This has been perfect for that, especially for training the new puppy.
13 April 2026
Reply from SpotOn Fence
Thank you for the review, and congrats on your new puppy. If you need any help with training, troubleshooting, or just want to understand the system a little more in-depth, please never hesitate to reachout to our award-winning technical support team. We are here for you whenever you need us!
Don’t hesitate! Purchase this collar !
Absolutely love the SpotOn collar! We recently purchased our second one after adding another dog to the family, and it’s been worth every penny. It gives us such peace of mind, and our dogs truly respect their boundaries.
The customer service has also been wonderful to work with — whether helping with a discount or replacing a broken latch. They even shipped us two replacement latches just in case it happened again, but we haven’t needed them. Great product and great company. Highly recommend!
13 April 2026
Reply from SpotOn Fence
Thank you for taking the time to review our product. We are thrilled to hear you are loving the collar and that it has given you peace of mind and provided your dog with the freedom to roam your property.
Reply from SpotOn Fence
Thank you for the review!
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