I absolutely love Spring Step Shoes — their footwear is beautifully crafted for every season: spring, summer, fall, and winter. Every pair is incredibly comfortable and stylish. The L’Artiste collecti... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
In an age of poor customer service and subpar products, I am so glad to have come across Spring Step Shoes. I love the details, styles, and the comfort aspect. It is also refreshing that they have g... See more
Company replied
Purchased 3 pairs of shoes. Read the reviews and based sizes off of those. All of them were a good fit, well packaged, and looked great. I received prompt communication regarding my order, packing, a... See more
The Merchant with the Mostest My daughter and I visited Spring Step in Lancaster, Pa. We were immediately greeted by one of the owners who went out of her way to provide excellent customer service. I... See more
Company replied
Company details
Written by the company
The ultimate in comfort and fashion. Spring Step Shoes carries a multi-generational family legacy of providing fine craftsmanship and unparalleled European comfort shoes, boots, sandals and more for both women and men. Beautifully made shoes to cover all kinds of feet. Women, Men, Orthopedic, comfortable, with a wide range of wedges, sandals, boots, and more. Enjoy comfort with every step. Free Shipping and Easy Returns.
Contact info
West McNab Road 1001, 33069, Pompano Beach, United States
- 1-877-444-6703
- service@springstepshoes.com
- springstepshoes.com
4.6
Excellent
429 reviews
Replied to 92% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy
Easy experience ordering online. I was so sad that my sandals broke, but I was so happy that they were still available online and on sale!
18 October 2025
Reply from Spring Step Shoes
Hello Melanie,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Unique styles, prints and comfort
Comfortable shoes, sandals and boots. I've been purchasing Spring Step and L'Artiste for a few years now. I love the unique styles and prints. I like a slightly higher heel and platform and found them so comfortable with this brand. I was happy to see the Spring Step store at the outlet mall I visited in Daytona Beach, Fl. The staff was very nice and helpful.
10 October 2025
Reply from Spring Step Shoes
Hello Teresa,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Haven't worn the shoes yet
Haven't worn the shoes yet, hence 4 stars. The shoes appear to be well made and a good value for the price.
20 October 2025
Reply from Spring Step Shoes
Hello John,
Thank you for your 4 Star review!
Your feedback is greatly appreciated and we're pleased that you are enjoying your shoes. 😊
If there is anything else that we can assist you with, please do not hesitate to reach out.
Have a wonderful day!
I appreciate the updates on my package…
I appreciate the updates on my package arrival. I like the items I purchased.
19 October 2025
Reply from Spring Step Shoes
Hello Kay,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Reply from Spring Step Shoes
Hello Shelly,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Very happy with my shoes, and your staff was excellent!
Very happy with my shoes, and your staff is excellent!
17 October 2025
Reply from Spring Step Shoes
Hello Debbie,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Great product, fast shipping, laggy email notifications
The shoes themselves are excellent. The shipping time was also excellent. The shipping/tracking info emails were misleading and came much later than you’d expect. I think the email that said my order had been shipped arrived after the shoes had! So, better than if had been the opposite way, but good to know before placing an order.
19 October 2025
Reply from Spring Step Shoes
Hello Fishdye,
Thank you for your 4 Star review!
Your feedback is greatly appreciated and we're pleased that you are enjoying your shoes. 😊
If there is anything else that we can assist you with, please do not hesitate to reach out.
Have a wonderful day!
HAPPY
Excellent customer service. Visiting Branson, stopped in your store. The staff who helped us was very helpful and informative. Good vibes in the store.
18 October 2025
Reply from Spring Step Shoes
Hello Jackie,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Beautiful leather.
Beautiful leather.. good colors. Trendy enough without being over the top.
12 October 2025
Reply from Spring Step Shoes
Hello Linda,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Love the shoes I ordered
Love the shoes I ordered. Have them in 2 colors. I will say the blue ones I ordered are a little tighter than the beige ones
19 October 2025
Reply from Spring Step Shoes
Hello James,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
The shoes arrived in a decent amount of…
The shoes arrived in a decent amount of time, and looked just like the picture
12 October 2025
Reply from Spring Step Shoes
Hello Patty,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Beautiful boots and shoes!
Quick shipping. Great product. Comfortable and always get compliments!
19 October 2025
Reply from Spring Step Shoes
Hello Janet,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Always love spring step shoes
Always love spring step shoes. I have many collection of this brand. Very comfortable shoes.
19 October 2025
Reply from Spring Step Shoes
Hi Munira,
Thank you for your 5 Star review!
We’re so happy to hear from a devoted Spring Step fan! It’s wonderful to know that our shoes continue to bring you both comfort and style, and that our brand has become such a cherished part of your collection. Your support truly means a lot to us!
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
Longtime fan of Spring Step Shoes
I'm a longtime fan of Spring Step Shoes and have many pairs!! Not only do they look great but are very comfortable. And their range of colors ensures you’ll find the perfect match for every outfit in your closet!! 😍
12 October 2025
Reply from Spring Step Shoes
Hi Candace,
Thank you for your 5 Star review!
We’re so happy to hear from a longtime fan! It’s wonderful to know that our shoes continue to bring you both style and comfort. We love that our range of colors helps you find the perfect match for every outfit in your closet. Your support truly means the world to us, and we’re thrilled to be part of your shoe collection! 😍
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
Have bought many L'Artiste shoes
Have bought many L'Artiste shoes. The leather quality is excellent, the look is so creative. Comfortable too. Sizing is spot on. Especially love the Dezi flats. Have them in black and red. Thanks
15 October 2025
Reply from Spring Step Shoes
Dear Valued Customer,
Thank you for your 5 Star review!
We’re so happy to hear that you continue to enjoy the quality, creativity, and comfort of your L’Artiste shoes. It’s wonderful to know that the Dezi flats in black and red are your favorites.
Your continued support means so much to us and we’re thrilled that our shoes keep bringing you style and comfort.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
The sales girl was extremely helpful…
The sales girl was extremely helpful and informative. Love the quality of the shoes.
18 October 2025
Reply from Spring Step Shoes
Hi Denise,
Thank you for your 5 Star review!
Your feedback is greatly appreciated, and I'm delighted to hear that our team was helpful and informative, and that you love the quality of your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
These boots are awesome!
These boots are awesome! They look amazing and fit great. I’m a solid US women’s size 10 and I usually get a 41 in European size but other purchasers had said they ran a little short so I got size 42 and I am glad I did. There’s plenty of room for thick socks. They are comfortable and so pretty! Highly recommend!
15 October 2025
Reply from Spring Step Shoes
Hi Teresa,
Thank you for your 5 Star review!
Your feedback is greatly appreciated, and I'm thrilled to hear that your boots fit comfortably and look amazing. It’s wonderful to know that our sizing tips helped you find the perfect fit, and that you’re enjoying both the style and comfort.
If there is anything else we can assist you with, please don't hesitate to let us know.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
Reply from Spring Step Shoes
Hi Jennifer,
Thank you for your 5 Star review!
Your feedback is greatly appreciated, and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
Beautiful shoes that are so unique…
Beautiful shoes that are so unique people will stop you to tell you how much they love your shoes.
18 October 2025
Reply from Spring Step Shoes
Hello Deanna,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Wonderful service
Fast service for comfortable and darling shoes . This is hard to get because comfortable and ugly usually go together.
18 October 2025
Reply from Spring Step Shoes
Hello Pam,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.