Spruce & Sky Reviews 85

TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the clothing items, finding them comfortable, well-fitting, and true to size. They often mention the good quality of the fabric and how the items hold up well after washing. Several people were pleasantly surprised by how flattering the clothes were and how they looked even better in person than online. However, a significant number of people were dissatisfied with the return and refund process. Many reported difficulties returning items, with some being offered only partial refunds or store credit instead of a full refund. There were also complaints about the quality of some products not matching the website's descriptions or images, and issues with incorrect sizing. Several customers mentioned that the advertised "hassle-free returns" were misleading, as they were often required to pay expensive international shipping to China.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and sizing. Many customers express disappointment,... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers expressed significant disappointment, citing... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers advise against ordering from... See more

Return policy

Users describe negative interactions with the return policy. Many reviewers report that despite claims of... See more

Refund

Clients share negative opinions on refund policies. Many reviewers report difficulties in obtaining full... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The maxi dress is one of those outfits you dont have to think about. I just throw it on and head out. It sits nicely and doesn’t feel heavy or annoying during the day. Kinda became my go to without tr... See more

Rated 3 out of 5 stars

This dress just works!! Like I didn’t have to adjust anything all night which is rare for me lol

Rated 4 out of 5 stars

I bought the Margaret dress for a party and wasn’t sure how it would look on me. Once I tried it on it just worked. The fringe adds movement without being distracting and the fabric feels solid. Shipp... See more


Company details

  1. Clothing Shop

Written by the company

Welcome to Spruce & Sky, your destination for modern men’s and women’s fashion, built around effortless style, everyday confidence, and pieces you’ll actually wear on repeat.


Contact info

2.8

Average

TrustScore 3 out of 5

85 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 69% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Got the dress after 3weeks

Got the dress after 3weeks. Very cheap material. It's didn't look anything like the picture online. I going to put in a donation box.

13 April 2026
Unprompted review
Spruce & Sky logo

Reply from Spruce & Sky

So sorry about this, and I totally get the frustration. Waiting 3 weeks and then it not matching the photos isn’t okay. Please email us at info@spruceandsky.com with your order number and a quick photo, and tell us if you’d prefer a refund or a replacement. We’ll take care of it ASAP.

Rated 1 out of 5 stars

Customer service not in US and returns are NOT easy.

This company’s website leads you to believe that their customer service is located in North Carolina and their Instagram page mentions Easy returns. As it turns out, returns need to be sent to an individual in China, not the Spruce and Sky business. They require that you email them a picture of your package along with tracking information. I expected to have to pay for a return to North Carolina, not China. Approximate cost to return a $55 dress to China is $32 after completing the USPS Customs Declaration and Dispatch form. It’s not an easy return process!

13 April 2026
Unprompted review
Spruce & Sky logo

Reply from Spruce & Sky

I’m really sorry for the confusion and the hassle here. That’s not the experience we want anyone to have. If you email us at info@spruceandsky.com with your order number, we’ll look at the best solution for you (often we can do a refund/credit or a replacement without making you ship it back internationally). We’ll make this right as fast as we can. Thank you.

Rated 1 out of 5 stars

This is a scam!

This is a scam! The outfit I bought was extremely cheaply made- like a kids contume. They will not let me return. And their phone number does not work.

13 April 2026
Unprompted review
Spruce & Sky logo

Reply from Spruce & Sky

I’m really sorry you’re feeling this way; that’s not what we want for anyone. This isn’t a scam, and you can return; we’ll get this resolved for you. Please email info@spruceandsky.com with your order number and a quick photo of the item you received, and we’ll reply ASAP with a resolution (refund/return options).

If you didn’t reach us by phone, that’s on us. Email is the fastest way to get help and we’ll take care of it.

Rated 1 out of 5 stars

Totally unresponsive

This has to be the worst online shopping experience I've ever had. I tried to modify an order about an hour after placing it. Not only is there no phone number on their website, they keep sending the same boilerplate "response" no matter how I try to get some service. Plus, they start sending blasts of sales emails to buy more!!! Like not in this lifetime!!! I have gotten dozens of emails from them, not one of which addresses the problem. DO NOT BUY FROM THIS OUTFIT. If I do not get a legitimate response from these people by Monday, April 13, I will have my credit card bank reverse the charges for this purchase. This outfit is probably a scam.

7 April 2026
Unprompted review
Spruce & Sky logo

Reply from Spruce & Sky

I’m really sorry! You’re right to be upset. You shouldn’t be getting generic replies or promo emails while you’re trying to fix an order. We're checking this on our side.

Please email info@spruceandsky.com with your order number and what change you need (cancel, size/color change, address update). Put “URGENT ORDER CHANGE” in the subject and we’ll have a real person review it and respond ASAP. If it hasn’t shipped yet, we can usually update or cancel it.

Rated 1 out of 5 stars

Spuce and Sky is a scam.

Spuce and Sky is a scam. Shoes I ordered were too small ( there isn’t even a size of shoe printed on inside🚩). Quality is poor. In order to return buyer must return product to China. ( Cost of that I could buy Jimmy Choo’s!)
Don’t be like me. RUN ,RUN from purchasing from this store.

10 April 2026
Unprompted review
Spruce & Sky logo

Reply from Spruce & Sky

I’m really sorry you had this experience. We’re not a scam, and we do want to make this right. Please email info@spruceandsky.com with your order number and a photo of the shoes (inside + outside). You shouldn’t be stuck paying an expensive international return. Once we have your details, we’ll offer a resolution (refund/exchange options) and help you immediately.

Rated 3 out of 5 stars

The polo t shirt fits clean and looks

The polo t shirt fits clean and looks neat without trying too hard. Fabric feels breathable and didnt shrink after wash.

6 April 2026
Unprompted review
Spruce & Sky logo

Reply from Spruce & Sky

Thanks for the honest feedback! We’re really glad the fit was clean and the fabric held up after washing. If there’s anything we can improve to make it a 5-star experience (fit, color, feel, or shipping), email us anytime at info@spruceandsky.com and we’ll help.

Rated 1 out of 5 stars

This company is NOT a US based company…

This company is NOT a US based company as it states in the website. It is a Chinese company with terrible and questionable practices. I ordered a dress, received it but it was too short for the size description and the fabric was very flimsy. I immediately went back to the website and contacted the vendor +1 980 430 6864 and to my shock, the number did not work. I emailed @spruceandsky.com. I finally received a response that notified me that I would be refunded 20% of the cost of the dress or I would have to ship the dress to CHINA to get a full refund. Nowhere in the website did it mention CHINA. In fact according to the website the company is located in NC

6 April 2026
Unprompted review
Spruce & Sky logo

Reply from Spruce & Sky

Sorry this felt misleading and that the dress didn’t match the sizing/quality you expected. Please email info@spruceandsky.com with your order number and a quick photo of the dress (length + tag). We’ll review it and work with you on a fair resolution, and we’ll also make sure our website/returns info is clearer so this doesn’t happen again.

Rated 1 out of 5 stars

Misleading return policy!!!!! Not hassle free!!!!

Be advised if you want to return a dress, you have to send it back to China! Shipping fee to return the dress was more than half the cost of the dress😬

31 March 2026
Unprompted review
Spruce & Sky logo

Reply from Spruce & Sky

we’re sorry the return process wasn’t clear or easy. Please email info@spruceandsky.com with your order number, and we’ll look for a better resolution so you’re not stuck paying expensive international return shipping. Thanks again, we will get back to you asap

Rated 5 out of 5 stars

everything arrived perfect and ready to wear

I ordered a couple of tops and white sneakers together. The tops feel soft but still hold shape after washing which i liked. Sneakers were comfy right out of the box no breaking in needed. Shipping was smooth and nothing was missing so that’s always a win.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

A sale find that worked out

I bought the pleated cape dress because it was on sale and Im glad i did. It looks bold online but feels easy when you wear it. The fabric doesn’t stick to the body and it moves nicely. It arrived without wrinkles which was nice.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

I wasn’t sure about the lantern sleeve…

I wasn’t sure about the lantern sleeve dress at first but i ended up liking it a lot. The sleeves look different but theyre not uncomfortable. The belt helps give it shape and feels fine around the waist. Delivery was quick and everything was fine.

8 February 2026
Unprompted review
Rated 5 out of 5 stars

Im surprised by this fringe dress

Im surprised by this fringe dress honestly. I thought it might feel heavy but it doesn’t at all. It fits nicely and still feels relaxed when sitting or walking. Packaging was clean and shipping updates were clear. No issues start to finish

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Picked up a matching set mainly for

Picked up a matching set mainly for travel. Ended up wearing it way more than planned. The fabric is soft and doesn’t feel cheap. It looks put together without trying too hard. Shipping was quick and sizing was accurate.

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Effortless even with the drama

This pleated cape dress looked dramatic online but feels surprisingly relaxed when worn. I didn’t feel stiff or overdressed at all. The fabric flows nicely and doesn’t cling. It arrived wrinkle free which was a win. Definitely happy I grabbed it on sale

17 January 2026
Unprompted review
Rated 4 out of 5 stars

Felt right the moment I put it on

I bought the Margaret dress for a party and wasn’t sure how it would look on me. Once I tried it on it just worked. The fringe adds movement without being distracting and the fabric feels solid. Shipping was fast and it arrived nicely packed. I’d wear this again without hesitation

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Online dress that actually fits

I usually avoid ordering dresses online but the A line i ordered changed my mind. Fit was spot on without tailoring. It felt flattering without feeling tight. Tracking was consistent and delivery was smooth. I’d order another style now.

11 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look