I wasn't able to see anything i paid 20 and then it wanted more money but the support was very helpful
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Received good information about the product, got a little confusing about Instalation of product between different tiers of payments.some no access needed to target others need access to target device... See more
Company replied
Joshua was very helpful. I got a lot of information from him. Somehow, we got cut off from our chat and I didn't complete what we were talking about. But what we did talk about. Well, well, thank you... See more
Company replied
It's great that the application works in Polish, I could talk in Polish, it was a bit slow but I was very satisfied. Thank you.
Company replied
3.0
Average
231 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
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Sylvie was very helpful in helping me…
Sylvie was very helpful in helping me understand how this software works! Thanks girl!
3 August 2025
Unprompted review
Reply from Spynger
Dear Customer, Thank you for choosing us and for your feedback!
UPDATE
UPDATE. .
SCAMMERS BEWARE
THey are still refusing my refund for something I didn't use and was charged twice I've contacted my lawyer
16 July 2025
Unprompted review
Reply from Spynger
Dear Customer, Please accept our apologies for the inconvenience this problem caused. We recommend you to contact our Technical Support Department where we can assist you in real time.
Sylvie made my experience even better…
Sylvie made my experience even better with her quick response to my questions. I love knowing help is always there when you need it.
31 July 2025
Unprompted review
Reply from Spynger
Dear Customer, Thank you for choosing us and for your feedback!
Sylvia
Sylvia was really helpful on solving my problem with proper installation so all features could work properly.
29 July 2025
Unprompted review
Reply from Spynger
Dear Customer, Thank you for choosing us and for your feedback!
OMG I HAVE BEEN LOOKING FOR A APP THAT…
OMG I HAVE BEEN LOOKING FOR A APP THAT WOULD HELP ME KNOW IF MY WIFE WAS CHEATING AND I SEEN EVERYTHING YOU GUYS SAID YALL COULD DO. AND YES I HAVE TO SAY YOU GUYS ARE SUCH A BIG SCAM YOU DIDNT DO ANYTHING BUT TOOK MY MONEY IT SAID 1.59$ AND YALL TOO, 44.57 FROM MY ACCOUNT YOU GUY SHOULD FEEL BAD I PRAY YALL GO TO JAIL IM REPORTING THIS TO FEDERAL SCAMER department
24 July 2025
Unprompted review
Reply from Spynger
Dear Customer, please accept our apologies for the inconvenience this issue has caused. We recommend you to contact our Technical Support Department where we can assist you in real time. We value every customer and will do our best to help you quickly and resolve the issue. Thank you for your understanding and patience!
Thank You Matthew
Matthew did a great job assisting me with installation. Thank you!
17 July 2025
Unprompted review
Reply from Spynger
Dear Customer, Thank you for choosing us and for your feedback!
Knowing something is off in my…
Knowing something is off in my relationship and turned to here to find out what he’s up too. My money been taking and nothing happening I want a full refund, as clearly I’m being told what I want to hear. 😡😡😡
7 July 2025
Unprompted review
Reply from Spynger
Dear Customer, Please accept our apologies for the inconvenience this problem caused. We recommend you to contact our Technical Support Department where we can assist you in real time.
GUYS STAY AWAY FROM THIS COMPANY !
GUYS STAY AWAY FROM THIS COMPANY !!
THIS IS A FRAUDULENT SCAM COMPANY AND THEY WILL TAKE YOUR MONEY FROM YOU AND WILL KEEP LYING TO YOU !!! THEY NEED TO BE REPORTED TO THE CORRECT AUTHORITIES !!! THEY ARE ALLLLLL SCAMMERS !!!
23 June 2025
Unprompted review
Reply from Spynger
Dear Customer, Please accept our apologies for the inconvenience this problem caused. We recommend you to contact our Technical Support Department where we can assist you in real time.
Great Customer Dervice
Sylvie was an efficient professional. All my questions were answered and my issues solved quickly.
25 June 2025
Unprompted review
Reply from Spynger
Dear Customer,
Thank you for the 5-star rating and for sharing your experience!
We're happy to hear that our support team was able to assist you efficiently and resolve everything promptly.
Our team continually strives to improve and deliver the best solutions.
If you need any assistance, we’re always here to help!
Spynger support
Very professional
What a wonderful expert help i got from Dan Barrett today. Very professional and helpful , was so patience sorting out all my issues and i left a happy customer
21 June 2025
Unprompted review
Reply from Spynger
Dear Ebby,
Thank you for the 5-star rating and for sharing your experience!
We’re glad to hear that our customer support was professional, patient, and helped you resolve all your issues.
Our team continually strives to improve and deliver the best solutions. If you need any assistance, we’re always here to help!
Spynger support
Pls BEWARE!!
I had a disappointing experience with this company. The chat support gave incorrect advice multiple times and confirmed subscription can be refunded upon request. However, when I submitted the actual refund request due to the product not working as adviced by chat support, it was denied based on a lengthy and rigid refund policy.
What’s most frustrating is that the company does not honour what their own support team communicates. This raises serious concerns about their integrity and customer care practices.
Based on what I’ve seen in other one-star reviews, I fully expect the company to respond to this with a standard, scripted message expressing regret and offering to “look into it” — but just like those cases, I don’t expect any real follow-up or resolution.
Overall, this was not a good experience, and I would caution others to be very careful before engaging with this company.
9 June 2025
Unprompted review
Reply from Spynger
Dear Customer,
Thank you for sharing your experience.
We understand your frustration, and we’re sorry to hear you feel misled.
We are a legally registered monitoring software, and we operate in accordance with all applicable consumer laws. All features, prices, and terms, including refund policy and optional add-ons, are clearly outlined on our website and during checkout.
Your refund request has already been addressed by our Billing Department, which offered you several alternative options. If you haven't seen those emails, please check your spam or junk folder, or contact us directly at support@spynger.net, and we’ll gladly resend the response.
We genuinely appreciate your feedback, and we are here to help you find a resolution!
DO NOT CONTACT THIS COMPANY
DO NOT CONTACT THIS COMPANY, THEY LIE, THEY DO NOT DELIVER WHAT THEY SAY,THEN JUST IGNORE YOU.I asked a question ,they lied to get me in, then won't refund
5 June 2025
Unprompted review
Reply from Spynger
Dear Joshua,
Please accept our apologies for the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives. Please check your email.
Please let us know which one is suitable for you, and we will gladly help you set it up. If you come across any other difficulties, let us know, and we will gladly help!
Very fast and helpful while resolving…
Very fast and helpful while resolving my issue..
6 June 2025
Unprompted review
Reply from Spynger
Dear Teresa,
Thank you for the 5-star rating and for sharing your experience!
We’re happy to hear our support team was quick and helpful in resolving your issue.
Our team does its best to provide the best solutions. If you need any assistance, we’re always here to help!
Spynger support
Sylvie has answered my queries before…
Sylvie has answered my queries before installation in very crisp and clear way. Hope the app works as per expectations as well.
Update: As feared it turned out to be too good to be true. Clear case of Misselling and despite showing them mail evidence that their agent promised something which clearly the app can’t do, they are dodging the issue and trying to divert to detectico team. Don’t buy any spynger product at all.
29 May 2025
Unprompted review
Reply from Spynger
Dear Anurag,
We’re sorry to hear about your experience and understand how frustrating that must have been.
Spynger is designed to support users with their monitoring needs, though we know that setup or expectations can sometimes vary. We're more than happy to guide you through each step or provide remote setup assistance if needed.
We regret that your interaction with our agent didn’t meet expectations. We're actively working on improving our training to ensure more helpful and accurate support. Your feedback is truly valuable in this process.
Currently, our support is available via email and live chat, both handled by real people, not bots.
Feel free to reach out at support@spynger.net or use the live chat on our website. We’ll take a closer look at your case, help resolve the issue, suggest an alternative if necessary, and ensure you’re not charged for anything you don’t need.
If the other phone not availble for ...it not works for social media
I think that you know that by yourself how you can improve..... you use 2 different story. Be more clear whats possible. I have paid 2 times but they not refund. Dont answer my questions! Just give some other options. Just say sorry without any explaning. I think its a computer answer. Chat hours for a few days with your company without to get any step closer to my goal.
16 May 2025
Unprompted review
Reply from Spynger
Dear Robin,
Please accept our apologies for the inconvenience caused by this problem. We would really appreciate it if you could provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue.
Thank you for your understanding and patience!
Runnnnn.
Runnnnn.
I found out their whole advertising was fake, when I explained it to them and tried to get the plan cancelled instead they charged me $77.97 more No service was provided. Nothing.
Please don’t do it.
Update
I was refunded they charged my card again. I need my money backkkkkkkkkkkk.
11 May 2025
Unprompted review
Reply from Spynger
Dear Customer, Please accept our apologies for the inconvenience this problem caused. We would really appreciate it if you could provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue. Thank you for your understanding and patience!
Instsnt and thorough assistance.
Sylvie in customer service was incredibly patient with me. Walked me through every step and waited until I was certain tha everything had been executed properly.
15 May 2025
Unprompted review
Reply from Spynger
Dear Customer, Thank you for choosing us and for your feedback!
SCAM
For starters, it’s saying the target phone doesn’t have Snapchat installed, when I am literally looking at it and it has had that specific app installed for years. I can’t do anything at all it keeps saying there’s nothing to display yet when I know there is. This is a total waste of money!!!
13 May 2025
Unprompted review
Reply from Spynger
Dear Customer, Please accept our apologies for the inconvenience this problem caused. We would really appreciate it if you could provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue. Thank you for your understanding and patience!
Waste of time/money
Waste of time/money. I have been a customer of Spynger for a over a month. I purchased the maximum plan. What I wasn’t explained is the tech’s are only available 9am to 4pm so I was not able to link the phone that I needed to track. The service office would not refund my funds. I will surely be more observant to those details in the future.
13 May 2025
Unprompted review
Reply from Spynger
Dear Customer, Please accept our apologies for the inconvenience this problem caused. We would really appreciate it if you could provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue. Thank you for your understanding and patience!
Got to try this so
This app so is great.
Customer service is amazing.
Sylvia was so helpful and knowledgeable.
6 May 2025
Unprompted review
Reply from Spynger
Dear Mellissa,
Thank you for the 5-star rating! We’re so happy to hear that you had a great experience with our customer service manager and we were able to help you effectively.
If you need any assistance, we’re always here to help!
Spynger support
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