Spynger Reviews 

231
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the dedicated staff and responsive support team for providing wonderful guidance during their daily interactions. Many people appreciate receiving clear answers and prompt assistance when asking various questions about the available service options. However, some customers also noted frustrating issues with unexpected subscription charges and severe difficulties when trying to obtain refunds. Others mentioned that the software frequently failed to function properly, and support personnel could become unhelpful during billing disputes. A few individuals felt that instructions were rather unclear and experienced long waiting times when trying to get help.

What people talk about most

Customer service

Reviewers mention ambiguous feedback about customer service, reflecting widely differing experiences. While... See more

Payment

Customers consistently note negative experiences with payment, expressing deep frustration over unexpected... See more

Staff

Customers had positive experiences with staff, praising them for taking great care and paying attention to... See more

Service

People report negative experiences with service, describing it as the worst and feeling misled by unexpected... See more

Refund

Reviewers highlight deep frustration and dissatisfaction regarding the refund process, consistently reporting... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I wasn't able to see anything i paid 20 and then it wanted more money but the support was very helpful

Company replied

Rated 3 out of 5 stars

Received good information about the product, got a little confusing about Instalation of product between different tiers of payments.some no access needed to target others need access to target device... See more

Company replied

Rated 4 out of 5 stars

Joshua was very helpful. I got a lot of information from him. Somehow, we got cut off from our chat and I didn't complete what we were talking about. But what we did talk about. Well, well, thank you... See more

Company replied

Rated 4 out of 5 stars

It's great that the application works in Polish, I could talk in Polish, it was a bit slow but I was very satisfied. Thank you.

Company replied



Contact info

3.0

Average

TrustScore 3 out of 5

231 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.0

All reviews

(231)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ripoff

They advertise with very minimal information when you subscribe they start asking you to sign up for other features which are very necessary. They don't tell you before hand what you need until you sign up.

23 August 2024
Unprompted review
Rated 1 out of 5 stars

It's a scam, don't use it

It's a scam, don't buy it, you will regret it. The support services is not good and they respond maybe after 14 days if you are lucky. I wanted to use my refund guarantee, but they said they couldn't pay back , it was not in theirs policy.

1 August 2024
Unprompted review
Rated 1 out of 5 stars

Total scam as others have posted

Total scam as others have posted. Impossible to speak to a live human being and they will not refund or cancel your account. Reporting this fraud to my bank. Stay away from this website at all costs.

27 June 2024
Unprompted review
Rated 1 out of 5 stars

Buyer Beware, Refunds are Virtually Impossible

I made my purchase for $58.48, but within minutes they tried to debit my bank account for $77.97. The additional amount included some extra service which I had neither requested,nor authorized.
I immediately (within 5 minutes) requested cancellation of the service as well as a refund. Their response was that they would cancel the subscription and no further charges would be made to my credit card, but they would not refund the money because the reason for which I was requesting a refund was not within their refund policy guidelines.
I reviewed their refund policy guidelines and found that it is so restrictive as it's written in a way that it's almost impossible to get a refund.
I have blocked the company from making any transactions from my bank just in case.
Do NOT use this service, they're simply con artists.

15 June 2024
Unprompted review
Rated 1 out of 5 stars

Complete scam

Complete scam.
Avoid at all costs. Especially if you’re an iOS user, it just does not work. I tried contacting them for a refund 4 times and got no response 👎👎👎

8 June 2024
Unprompted review
Spynger logo

Reply from Spynger

Dear Iris,

Thank you for your feedback. We sincerely apologize for the frustration you’ve experienced. Our support team made multiple efforts to assist by offering alternatives, which you accepted. We genuinely wanted to resolve the issue and ensure the product worked as expected.

We’re still committed to helping in any way possible, and our team is here to provide further assistance if needed. Please don’t hesitate to reach out. Thank you again for your feedback.

Rated 1 out of 5 stars

Buyer Beware

In less than 10 days the phone this was installed on started overheating and had to be replaced. Repeated emails to the company asking for a refund have gone unanswered. No response from them at all. I paid for a years service and used this for less than 10 days.

5 May 2024
Unprompted review
Show reviews in all languages. (231 reviews)

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