It was difficult in the begining as my mail address was wrong in the bill,but square trade helped me to change the mail address and claim for my broken samsung new oled tv was purchased on april 2024.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Best experience- receiving my new phone.Bad experience- having to keep going bk to phone shop as the SIM cards they gave me wouldn’t work. Two days later, up and running and out of pocket
Company replied
Within 3 days. It went surprisingly easy. Within 3 days I received my phone back, repaired and well. However, the only reason why I didnt rate it 5 stars, is because it was placed in my mailbox. Actu... See more
Company replied
From my experience, SquareTrade is somewhat hit or miss. The staff can be helpful at times, especially when you get connected to the right representative. While the process isn’t always smooth, a repl... See more
Company replied
Company details
Written by the company
SquareTrade, an Allstate company, is one of the fastest-growing providers of innovative mobile protection and ownership solutions, meeting the demands of modern consumers, mobile operators and retailers. They are trusted by over 150 million customers around the world to protect everything from their phones to fridges against life’s mishaps like breakdowns, accidental damage and theft. They partner with some of the world’s leading mobile operators and retailers, offering their customers fully-digital claims, quick repairs or replacements, and first-to-market innovations.
Contact info
United Kingdom
- squaretrade.eu
4.1
Great
10K reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from SquareTrade
Hi there! Christian
We're so glad to hear that you had a great experience with our service! Our team is dedicated to providing the best possible service, and it's always great to hear that we've succeeded in doing so. Thank you for taking the time to share your feedback, and we hope to see you again soon!
Best regards,
The SquareTrade Team
Reply from SquareTrade
Hi, VIKKI STEPHENS
Thank you for sharing your review with us. We’re really pleased to hear about your great experience with us.
Thank you for choosing SquareTrade.
Team SquareTrade
Good service but the replacement phone…
Good service but the replacement phone took almost 2 weeks to arrive
7 January 2026
Unprompted review
Reply from SquareTrade
Hi Javier Tejera Pérez
Thank you for sharing your experience with us.
Thank you for speaking to us today and I’m pleased that we were able to resolve this issue and make things right.
As always, if you’d like to talk to us further you can reach us at https://www.squaretrade.eu/uk/customer-service/
Thank you for taking the time to review us.
SquareTrade
Excellent customer service
Excellent customer service. All issues resolved very quickly
21 January 2026
Unprompted review
Reply from SquareTrade
Hi R. Hylton
Thank you for sharing your review with us. We’re really pleased to hear about your great experience with us.
Thank you for choosing SquareTrade.
Team SquareTrade
Easy to work with Squaretrade and all…
Easy to work with Squaretrade and all problems solved.
21 January 2026
Unprompted review
Reply from SquareTrade
Strandängen Tjuvkil
Thank you for sharing your review with us. We’re really pleased to hear about your great experience with us.
Thank you for choosing SquareTrade.
Team SquareTrade
Easy communication and good listener
Easy communication and good listener
20 January 2026
Unprompted review
Reply from SquareTrade
Hi there! Kameel Abdullahi
We're so glad to hear that you had a great experience with our service! Our team is dedicated to providing the best possible service, and it's always great to hear that we've succeeded in doing so. Thank you for taking the time to share your feedback, and we hope to see you again so
Best regards,
The SquareTrade Team
Reply from SquareTrade
Hi there! Donna Doris
We're so glad to hear that you had a great experience with our service! Our team is dedicated to providing the best possible service, and it's always great to hear that we've succeeded in doing so. Thank you for taking the time to share your feedback, and we hope to see you again soon!
Best regards,
The SquareTrade Team
Great service and communication
Great service and communication. Very trust worthy insurance company. But personal info should be easier to give as its difficult with calls
20 January 2026
Unprompted review
Reply from SquareTrade
Hi Swen, Jønsson
Thank you for sharing your experience with us, it’s really important to us that we make things right.
We’d like to investigate this issue, but in order to do so we’ll need some extra information from you. You can get in touch at https://www.squaretrade.eu/uk/customer-service/
Thank you for taking the time to review us.
Team SquareTrade
Very fast and easy process,my agent…
Very fast and easy process,my agent made sure l got what l wanted and made sure l was satisfied
19 January 2026
Unprompted review
Reply from SquareTrade
Hi Lorraines Experiences,
Thanks very much for your kind review of our services and Claims Agent.
If you require any further assistance, please don't hesitate to get in touch.
Best Regards,
Your SquareTrade Team.
Two months and just excuses excuses…
Two months and just excuses excuses excuses.. i am paying to get a new phone in 48 hours it's been 2 + months and 20 + phone calls later...
19 January 2026
Unprompted review
Reply from SquareTrade
Hi Jonathan,
We are sorry to read that you were unhappy with the service that we offered to you and we would like to try and put that right.
Could you please give us a call on 0131 203 3074 (Monday-Friday 08:00 - 21:00, Saturday - Sunday 09:00 - 18:00) or drop us an email at complaints@squaretrade.co.uk?
Please add your full name and claim number to your email and we will get in touch with you.
Kind Regards,
Your SquareTrade Team.
Great experience and very helpful.
19 January 2026
Unprompted review
Reply from SquareTrade
Hi Robin Reinenbergh,
Thank you for your kind review of our services.
If you require any further assistance, please don't hesitate to reach out to us.
Kind Regards,
Your SquareTrade Team.
Good company and gave them good advice…
Good company and gave them good advice on time friendy managment with good skill
16 January 2026
Unprompted review
Reply from SquareTrade
Hi Sourav,
Thank you for your kind review. If you require anything else, please don't hesitate to get in touch with us.
Best Regards,
Your SquareTrade Team.
Very helpful
19 January 2026
Unprompted review
Reply from SquareTrade
Hi Kor Paap,
Thank you for your five-star review.
If you need anything else, please do not hesitate to reach out to us.
Best Regards,
Your SquareTrade Team.
Reply from SquareTrade
Hi Senghore,
Thank you for your five-star review.
If you need anything else, please do not hesitate to reach out to us.
Best Regards,
Your SquareTrade Team.
Service is perfect
Service is perfect. Clear, quick and as promised.
16 January 2026
Unprompted review
Reply from SquareTrade
Hi Kimm,
Thank you for your kind review.
If you need anything else from us, please don't hesitate to get in touch.
Best Regards,
Your SquareTrade Team.
The Woman who was Helping me at the…
The Woman who was Helping me at the Hotline was very Kind and was able to answer all of my questions.
The monthly Price I paid for my insurance was it Worth 100%.
Thank you very Much.
19 January 2026
Unprompted review
Reply from SquareTrade
Hi Kevin Carman,
Thank you for your five-star review.
We are happy to learn that our Claims Agent was able to assist you when you called in.
If you need anything else, please do not hesitate to reach out to us.
Best Regards,
Your SquareTrade Team.
From the first contact until the…
From the first contact until the delivery work everything perfect. The Replacement oder come 24hours later at my home 😊👍❗️❗️❗️❗️
16 January 2026
Unprompted review
Reply from SquareTrade
Hi Sharif Issa,
Thank you for your kind review of our services. We were happy to send you a replacement device.
If you require any further assistance, please don't hesitate to reach out to us.
Kind Regards,
Your SquareTrade Team.
It was easy to be assisted to make a…
It was easy to be assisted to make a claim via a call
18 January 2026
Unprompted review
Reply from SquareTrade
Hi Caroline Kondo,
Thank you for your kind review of our services, we are always glad to assist you when you call.
If you need anything else, please don't hesitate to get in touch with us.
Best Regards,
Your SquareTrade Team.
The support was really helpful
The support was really helpful. The device cam quick! I have some issue with the SIM card , but that doesn't depend of SquareTrade
16 January 2026
Unprompted review
Reply from SquareTrade
Hi Petrova,
Thank you for your lovely review.
We were happy to send you a replacement device and we are glad to learn that you have now received it.
If you need any further assistance from us, please don't hesitate to get in touch.
Kind Regards,
Your SquareTrade Team.
All perfect.
15 January 2026
Unprompted review
Reply from SquareTrade
Hola Judit,
¡Nos alegra saber que has tenido una buena experiencia con nuestro servicio! Siempre intentamos brindar el mejor servicio posible, y es genial escuchar que lo hemos logrado.
Gracias por tomarte el tiempo para compartir tus comentarios, ¡y esperamos verte nuevamente pronto!
Atentamente,
El equipo de SquareTrade
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