It was difficult in the begining as my mail address was wrong in the bill,but square trade helped me to change the mail address and claim for my broken samsung new oled tv was purchased on april 2024.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Best experience- receiving my new phone.Bad experience- having to keep going bk to phone shop as the SIM cards they gave me wouldn’t work. Two days later, up and running and out of pocket
Company replied
Within 3 days. It went surprisingly easy. Within 3 days I received my phone back, repaired and well. However, the only reason why I didnt rate it 5 stars, is because it was placed in my mailbox. Actu... See more
Company replied
From my experience, SquareTrade is somewhat hit or miss. The staff can be helpful at times, especially when you get connected to the right representative. While the process isn’t always smooth, a repl... See more
Company replied
Company details
Written by the company
SquareTrade, an Allstate company, is one of the fastest-growing providers of innovative mobile protection and ownership solutions, meeting the demands of modern consumers, mobile operators and retailers. They are trusted by over 150 million customers around the world to protect everything from their phones to fridges against life’s mishaps like breakdowns, accidental damage and theft. They partner with some of the world’s leading mobile operators and retailers, offering their customers fully-digital claims, quick repairs or replacements, and first-to-market innovations.
Contact info
United Kingdom
- squaretrade.eu
4.1
Great
10K reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent communication and service.
Excellent communication and service from Square Trade, claim resolved quickly and efficiently without any issue.
13 March 2026
Unprompted review
Reply from SquareTrade
Hi Peter S,
Thank you for your wonderful feedback!
We're thrilled that you had a positive experience, and we appreciate your kind words.
Your satisfaction is our top priority, and we're committed to continuing to provide excellent service to all of our customers. Thank you for choosing us, and we look forward to serving you again in the future!
Best regards,
The SquareTrade Team
All perfect. Fantastic company
All perfect.
Great company.
I am very satisfied
13 March 2026
Unprompted review
Reply from SquareTrade
Hola Maria Jose,
¡Wow, muchas gracias por tus amables palabras! Siempre es gratificante saber que nuestro trabajo ha dado sus frutos y que estamos sabiendo brindar un buen servicio a nuestros clientes. Esperamos seguir cumpliendo tus expectativas en el futuro.
Atentamente,
El equipo de SquareTrade
best service
13 March 2026
Unprompted review
Reply from SquareTrade
Dear Antonio,
Thank you for sharing your experience with SquareTrade!
We are happy to hear that your expectations have been met, and we always strive to give the best service possible. We're looking forward to assisting you another time.
Best regards
Your SquareTrade-team
Very professional
13 March 2026
Unprompted review
Reply from SquareTrade
Dear Farida,
Thank you for sharing your experience with SquareTrade!
We are happy to hear that your expectations have been met, and we always strive to give the best service possible. We're looking forward to assisting you another time.
Best regards
Your SquareTrade-team
Terrible
Terrible, Frustrating, and Possibly Fraudulent Service!
I had the absolute worst experience with SquareTrade. I was charged $79.98 for a phone protection plan through my carrier. When I needed to file a claim, they hit me with an additional $93.88 service fee for a repair, after I spent tens of hours on the phone and countless emails chasing them.
To make matters worse, they declined my claim and still refused to refund the money properly. They deducted both the plan and service fees, leaving me to continue chasing them endlessly for a resolution.
This has been the most stressful and infuriating experience I’ve ever had. I do NOT recommend SquareTrade under any circumstances. Save yourself the headache—avoid this company.
12 March 2026
Unprompted review
Reply from SquareTrade
Hi Ali
Thank you for sharing your experience with us.
We’ve tried to get in touch with you to discuss this issue but weren’t able to speak to you.
In order to help make things right please get in touch with us at https://www.squaretrade.eu/uk/customer-service/
Thank you for taking the time to review us.
SquareTrade
Reply from SquareTrade
Hej Anton,
Tack för att du delade din recension med oss.
Vi önskar dig en fin helg!
Med vänliga hälsningar,
SquareTrade-teamet
Quick and easy
Quick and easy. Customer services were helpful and helped me after I ran into an issue but very quickly resolved. Thank you
5 March 2026
Unprompted review
Reply from SquareTrade
Hi Janine,
We're thrilled to hear that you're pleased with our service.
We work hard to make sure all of our customers have a positive experience, and it's great to know that we've met your expectations.
Thank you for choosing our service, and we look forward to serving you again in the future!
Best regards,
The SquareTrade Team
Their are very supportive and…
Their are very supportive and professional. Their taking time to help you understand them,and to understand the process and finally Their sort out your problem. They are very kind and friendship.
On the end I was very happy .
Huge thank you to your brave Team!!!
9 March 2026
Unprompted review
Reply from SquareTrade
Hi Robin
We're thrilled to hear that you're pleased with our service. We work hard to make sure all of our customers have a positive experience, and it's great to know that we've met your expectations. Thank you for choosing our service, and we look forward to serving you again in the future!
Best regards,
The SquareTrade Team
Very professional company
Very professional company,
We are very happy to have experienced them 🙏
11 March 2026
Unprompted review
Reply from SquareTrade
Hi Sean
Wow, thank you so much for your kind words! It's always rewarding to hear that our hard work has paid off and that we've been able to provide excellent service to our customers. We appreciate your business and hope to continue exceeding your expectations in the future.
Best regards,
The SquareTrade Team
Reply from SquareTrade
Hi Damilare
We're so glad to hear that you had a great experience with our service! Our team is dedicated to providing the best possible service, and it's always great to hear that we've succeeded in doing so. Thank you for taking the time to share your feedback, and we hope to see you again soon!
Best regards,
The SquareTrade Team
Best Company for insurance
Best Company for insurance! Great service 10/10
10 March 2026
Unprompted review
Reply from SquareTrade
Hei Tommy,
Vi er glade for å høre at du er fornøyd med vår service.
Vi jobber for å sikre at alle våre kunder har en positiv opplevelse, og det er flott å høre at vi har innfridd forventningene dine.
Takk for at du valgte oss, vi ser frem til å hjelpe deg igjen i fremtiden!
Med vennlig hilsen,
SquareTrade-teamet
Happy with the outcome
The experience with square trade was fantastic the agent was very helpful speak to you with so much respect very professional didn't took long to sort the claim out well done so happy with the outcome...
10 March 2026
Unprompted review
Reply from SquareTrade
Hi Sonia Duckworth
We're thrilled to hear that you're pleased with our service. We work hard to make sure all of our customers have a positive experience, and it's great to know that we've met your expectations. Thank you for choosing our service, and we look forward to serving you again in the future!
Best regards,
The SquareTrade Team
Reply from SquareTrade
Hi Kev
We're thrilled to hear that you're pleased with our service. We work hard to make sure all of our customers have a positive experience, and it's great to know that we've met your expectations. Thank you for choosing our service, and we look forward to serving you again in the future!
Best regards,
The SquareTrade Team
I was so impressed
I was so impressed! I was amazed by the door-to-door service and how they repaired my computer. Thank you so very much!!!
30 January 2026
Unprompted review
Reply from SquareTrade
Dear Julieta Zerial,
Thank you for your feedback! We are delighted to hear that you had a positive experience with our service. Your satisfaction is our top priority, and we remain committed to providing excellent service to all our customers.
Thank you for choosing our service, and we hope to be of service to you again in the future!
Kind regards,
The SquareTrade Team
The agent over chat was very helpful…
The agent over chat was very helpful and fast to respond.
9 March 2026
Unprompted review
Reply from SquareTrade
Hi Aguh,
We are happy to hear that you are satisfied with our service. We work hard to ensure that all of our customers have a positive experience, and it is great to know that we have met your expectations. Thank you for choosing our service, and we hope to serve you again in the future!
Best regards
The SquareTrade Team
Appalling service.
Appalling service.
I rang them to update my payment details and obtain invoices, as they’ve not issued any invoices for the multiple payments I’ve made. I was promised a call back with 48 hours. When I followed up, I was told use their chat!
Over one month in and several emails, still no invoices and no callback!
JB Hifi, you need a better partner! This company is ruining your reputation!
*Update: SquareTrade’s response on 13 April is another example of their unprofessional conduct. I am contactable by phone and email, yet they have not contacted me. I will not be contacting them again as I had already done this many times before writing my review, and they had failed to respond.
9 February 2026
Unprompted review
Reply from SquareTrade
Hi Max
Thank you for sharing your experience with us.
We’ve tried to get in touch with you to discuss this issue but weren’t able to speak to you.
In order to help make things right please get in touch with us at https://www.squaretrade.eu/uk/customer-service/
Thank you for taking the time to review us.
SquareTrade
positive experience
I had a very positive experience with this insurance company. The team is very active, professional, and supportive. Whenever I had a problem, they responded very quickly and helped me resolve the issue without complications. Their service made me feel valued as a customer. It was truly worth choosing this company for my insurance, and I appreciate their excellent suppor
7 March 2026
Unprompted review
Reply from SquareTrade
Hi Ramin!
Thank you for your wonderful feedback! We're thrilled that you had a positive experience with our service, and we appreciate your kind words. Your satisfaction is our top priority, and we're committed to continuing to provide excellent service to all of our customers. Thank you for choosing our service, and we look forward to serving you again in the future!
Best regards,
The SquareTrade Team
Very responsible company and staff
4 March 2026
Unprompted review
Reply from SquareTrade
Hi Yasir Khan,
Thank you so much for your kind words!
We’re really pleased to hear about your great experience with us.
Thank you for choosing SquareTrade.
Team SquareTrade
Quick and effortless.
Quick and effortless.
So much better than I expected
4 March 2026
Unprompted review
Reply from SquareTrade
Dear Jez Ali,
Thank you for your feedback! We are delighted to hear that you had a positive experience with our service. Your satisfaction is our top priority, and we remain committed to providing excellent service to all our customers.
Thank you for choosing our service, and we hope to be of service to you again in the future!
Kind regards,
The SquareTrade Team
Amazing service
Dan who i spoke with handle my claim from the start he was amazing couldnt ask for a better service
6 March 2026
Unprompted review
Reply from SquareTrade
Hi Antony Thorndike!
Thank you for your wonderful feedback! We're thrilled that you had a positive experience with our service, and we appreciate your kind words.
Your satisfaction is our top priority, and we're committed to continuing to provide excellent service to all of our customers.
Thank you for choosing our service, and we look forward to serving you again in the future!
Best regards,
The SquareTrade Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.