It was difficult in the begining as my mail address was wrong in the bill,but square trade helped me to change the mail address and claim for my broken samsung new oled tv was purchased on april 2024.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Best experience- receiving my new phone.Bad experience- having to keep going bk to phone shop as the SIM cards they gave me wouldn’t work. Two days later, up and running and out of pocket
Company replied
Within 3 days. It went surprisingly easy. Within 3 days I received my phone back, repaired and well. However, the only reason why I didnt rate it 5 stars, is because it was placed in my mailbox. Actu... See more
Company replied
From my experience, SquareTrade is somewhat hit or miss. The staff can be helpful at times, especially when you get connected to the right representative. While the process isn’t always smooth, a repl... See more
Company replied
Company details
Written by the company
SquareTrade, an Allstate company, is one of the fastest-growing providers of innovative mobile protection and ownership solutions, meeting the demands of modern consumers, mobile operators and retailers. They are trusted by over 150 million customers around the world to protect everything from their phones to fridges against life’s mishaps like breakdowns, accidental damage and theft. They partner with some of the world’s leading mobile operators and retailers, offering their customers fully-digital claims, quick repairs or replacements, and first-to-market innovations.
Contact info
United Kingdom
- squaretrade.eu
4.1
Great
10K reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from SquareTrade
Hei,
Vi er glade for å høre at du er fornøyd med tjenesten vår! Vi jobber hardt for å sikre at alle våre kunder har en positiv opplevelse, og det er flott å høre at vi har innfridd forventningene dine. Takk for at du valgte SquareTrade!
Med vennlig hilsen,
SquareTrade-teamet
Reply from SquareTrade
Hi Yash Mahendra Patil,
We're thrilled to hear that you're pleased with our service. We work hard to make sure all of our customers have a positive experience, and it's great to know that we've met your expectations. Thank you for choosing our service, and we look forward to serving you again in the future!
Best regards,
The SquareTrade Team
A very bad company
A very bad company. They will find any reason to deny a claim
11 February 2026
Unprompted review
Reply from SquareTrade
Hi Chase Wiser
Hi there, we're sorry to hear that you've had a recent issue with our service. We want to do everything we can to help, but we're having difficulty locating your account in our system.
In order to help make things right please get in touch at https://www.squaretrade.eu/uk/customer-service/
We appreciate your understanding and cooperation. Our goal is to provide you with the best possible service, and we look forward to working with you to resolve your concerns.
Thank you for choosing our service, and we hope to hear from you soon.
Best regards,
The SquareTrade team
Reply from SquareTrade
Hi Umut,
You're welcome! Thank you for taking the time to leave a review!
Kind Regards,
The SquareTrade team
Great service!!!!
11 February 2026
Unprompted review
Reply from SquareTrade
Hei Gudleiv,
Vi er glade for å høre at du er fornøyd med servicen vår. Vi jobber hardt for å sikre at alle våre kunder har en positiv opplevelse, og det er flott å høre at vi har innfridd forventningene dine. Takk for at du valgte SquareTrade, og vi ser frem til å hjelpe deg igjen i fremtiden!
Med vennlig hilsen,
SquareTrade-teamet
Fast claim process and full refund
Recorded my claim in minutes and received a full refund in my case in the next few days. Very professional and exceeded expectations.
5 February 2026
Unprompted review
Reply from SquareTrade
Hi Roberta,
That's great to hear! Glad we could handle your claim quickly and efficiently. Thanks for sharing!
Kind Regards,
The SquareTrade team
Reply from SquareTrade
Hej Gof,
Tack för att du tog dig tiden att lämna ett omdöme!
Det betyder mycket för oss.
Med Vänliga Hälsningar,
SquareTrade Teamet
Client service orientation went well.
10 February 2026
Unprompted review
Reply from SquareTrade
Hi Lilliane,
We're so glad to hear that you had a great experience with our service! Our team is dedicated to providing the best possible service, and it's always great to hear that we've succeeded in doing so.
Thank you for taking the time to share your feedback, and we hope to see you again soon!
Best regards,
The SquareTrade Team
I have been with 3 for 10 years now and…
I have been with 3 for 10 years now and I have 5 contracts and looking for maybe 2 more .. I have always had squaretrade/3 insurance on all my handsets. It is effortless to provide information for my device and a painless payment process ... I give 5stars with ease
9 February 2026
Unprompted review
Reply from SquareTrade
Hi Julia,
We're so glad to hear that you had a great experience with our service! Our team is dedicated to providing the best possible service, and it's always great to hear that we've succeeded in doing so. However, we will need some information from you in order to locate your account.
You can get in touch at https://www.squaretrade.eu/uk/customer-service/
Thank you for taking the time to review us.
Team SquareTrade
The information complete of my incidence
The information complete, the atention is unbeatable
9 February 2026
Unprompted review
Reply from SquareTrade
Hi Mustafa,
We're thrilled to hear that you're pleased with our service. We work hard to make sure all of our customers have a positive experience, and it's great to know that we've met your expectations. Thank you for choosing our service, and we look forward to serving you again in the future!
Best regards,
The SquareTrade Team
My experience was fantastic
9 February 2026
Unprompted review
Reply from SquareTrade
Hi Blessing,
We're thrilled to hear that you're pleased with our service. We work hard to make sure all of our customers have a positive experience, and it's great to know that we've met your expectations. Thank you for choosing our service, and we look forward to serving you again in the future!
Best regards,
The SquareTrade Team
Reply from SquareTrade
Hi Erkan,
Thank you for your kind review of our services.
Your SquareTrade Team
You area amazing,very great service,we…Fantastic
You area amazing,very great service,we are very very pleased, you are truly the best,thanks a lot,
Gave our laptop back to be be fix and you did it.
4 February 2026
Unprompted review
Reply from SquareTrade
Hi Janice,
Thank you for taking the time to write us a review.
We were happy to be able assist you. If you require any further help, please don't hesitate to contact us.
Your SquareTrade Team.
Reply from SquareTrade
Hej David,
Tack för att du tog dig tiden att dela med dig utav din upplevelse.
Det uppskattas mycket!
Med Vänliga Hälsningar,
SquareTrade Teamet
My tv was broken
My tv was broken and I writing emails, i wrote everything what was happening then they fixed. That's why I give them 5star, tnx
2 February 2026
Unprompted review
Reply from SquareTrade
Dear M.F,
Thank you for your feedback! We are delighted to hear that you had a positive experience with our service. Your satisfaction is our top priority, and we remain committed to providing excellent service to all our customers.
Thank you for choosing our service, and we hope to be of service to you again in the future!
Kind regards,
The SquareTrade Team
My phone was crashed
My phone was crashed, and they gave me back in 4 days. I'm so thankful!
6 February 2026
Unprompted review
Reply from SquareTrade
Dear Kitti Rákoczi,
We are delighted to hear that you are satisfied with our service. We work hard to ensure that all our customers have a positive experience, and it is wonderful to know that we have met your expectations. Thank you for choosing our service, and we hope to be of service to you again in the future!
Kind regards,
The SquareTrade Team
Good response and theu do what we were…
Good response and theu do what we were waiting for
4 February 2026
Unprompted review
Reply from SquareTrade
Hi Toni,
We're so glad to hear that you had a great experience with our service! Our team is dedicated to providing the best possible service, and it's always great to hear that we've succeeded in doing so. Thank you for taking the time to share your feedback, and we hope to see you again soon!
Best regards,
The SquareTrade Team
Reply from SquareTrade
Hi Augi,
Thank you for your kind words.
Your SquareTrade Team.
Easy and effortless but a bit expensive
5 February 2026
Unprompted review
Reply from SquareTrade
Hi Irmeli,
Thank you for your kind review of our services. We only ask you to pay the excess fee, which is noted on your certificate of insurance, if you choose to file an insurance claim.
If you wish to discuss this further with us, could you please contact us at complaints@squaretrade.co.uk or call us on 0131 203 3074 (Monday-Friday 08:00 - 21:00, Saturday - Sunday 09:00 - 18:00). We will be happy to try and assist you.
Please add your full name and claim number to any emails that you sent to us.
Best Regards,
Your SquareTrade Team.
Reply from SquareTrade
Hi Daniel,
Thank you for your kind review of our services.
Best Regards,
Your SquareTrade Team
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