SRJWINDOWS Scotland Reviews 

1,372
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 159 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the installation team for arriving promptly, working with exceptional efficiency, protecting home flooring, and thoroughly cleaning up afterwards. Consumers also deeply appreciate the outstanding quality of the products, stating that the new installations are well worth the investment. A few other people also felt that returning to use the business multiple times highlights their consistently reliable service and trusted workmanship. Reviewers additionally noted the helpful showroom staff, informative sales discussions without any pressure, and smooth communication maintained from the initial visit through to final completion.

What people talk about most

Service

Reviewers highlight positive aspects of service, frequently praising the prompt arrival of polite fitters who... See more

Staff

Reviewers mention positive feedback about staff, highlighting that engineers and installation teams arrive... See more

Quality

Consumers find quality to be positive, expressing satisfaction with sturdy products and professional... See more

Product

Customers consistently note positive experiences with product, highlighting the impressive variety of options... See more

User experience

Customers expressed great satisfaction regarding their user experience, highlighting a smooth, stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fitters arrived on time - remove and replace front door and back with French doors. Both fitters were pleasant, respectful and very efficient. Very tidy, removed all rubbish, swept and cleared workin... See more

Company replied

Rated 5 out of 5 stars

From start to finish we can’t fault the service. From Darren’s initial visit talking us through options for our windows and measuring up to the joiners fitting them we couldn’t have asked for a better... See more

Company replied

Rated 5 out of 5 stars

From visiting the showroom right through to completion everything went smoothly with no problems. On the installation date the fitting team turned up early after phoning to ask if it was ok. The guy... See more

Company replied

Rated 5 out of 5 stars

Having front windows replaced, guys arrived and got on with the work. They took care in how they approach the work protecting existing flooring anad cleaning up after. Minor repairs to plaster and sto... See more

Company replied


Company details

  1. Window installation service
  2. also in
  3. Conservatory Contractor
  4. Door supplier
  5. Double Glazing Installer
  6. Sunroom Contractor
  7. Window supplier

Written by the company

Welcome to SRJ Windows - Fife & Lothian's premier supplier and installer of Double Glazed Windows, Doors, Sunrooms, Porches, Garden Rooms and Conservatories. We are a family run company who have helped tens of thousands of people enhance their homes with our attentive personal service. Established in 1992 and based in Rosyth ( 5 minutes from the Queensferry crossing, north side ) you are invited to visit our new showroom which showcases our extensive range of products. Every single detail of your installation is tailor made and hand finished to your requirements for the perfect fit. When you become an SRJ customer you automatically become part of a very loyal team who will look after your new investment during the 10 Year Guarantee period – and that's a promise.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(1,372)

151 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Front door

Attention to detail was paramount to us,and this was delivered very well

4 July 2025
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Reply from SRJWINDOWS Scotland

Thank you so much!

Rated 5 out of 5 stars

Brilliant staff

All staff I dealt with were great. No question was off limits and all questions answered. Window installation was very easy and has made such a difference to my house. Thanks to everyone at SRJ Windows.

8 August 2025
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Reply from SRJWINDOWS Scotland

Thank you so much for taking the time to leave such kind comments!

Rated 5 out of 5 stars

Totally delighted with the new windows

Totally delighted with the new windows. Excellent communication throughout. The work was carried out timely and efficiently from start to finish as per the contract. I have no hesitation in recommending SRJ Windows

17 July 2025
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Reply from SRJWINDOWS Scotland

Thank you so much for your lovely review!

Rated 5 out of 5 stars

Massively Impressed with Aftersales.

Massively Impressed with Aftersales.

I first used SRJ over 10 years ago. I then used them again for the back of the house. So impressed, I then asked them to replace my French Doors. I had an issue with one of the windows and as they were under Warranty, it was dealt with swiftly and with no issue at all. I will continue to recommend SRJ as I have done for the past decade. Also, the guy who came out to fix my issue couldn't have been nicer and is a credit to your business as is Pauline who I was emailing. Good job guys. Thank you..

27 August 2025
Unprompted review
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Reply from SRJWINDOWS Scotland

Thank you so much for taking the time to leave such kind comments. I will make sure to pass them along to the team.

Rated 5 out of 5 stars

Outstanding service & quality

From entering the showroom in Rosyth, (which is impressive) the staff were professional, diligent but most importantly honest and open. No hidden agendas or costs as the quality and workmanship stands for itself.
The continuity in communication was first class keeping myself informed at every stage and once my windows and doors had been installed the follow up from SRJ was important to them as the install itself.
You pay nothing upfront, no deposits or payments until you are 100% satisfied, and this becomes obvious with the standard of service provided.
Steve & Mike the two gents who installed my windows & doors worked in harmony together and were an credit to the company on their professionalism.
A big thanks to all the staff, and I wish SRJ all the best as a family owned company with genuine gratitude.

4 August 2025
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Reply from SRJWINDOWS Scotland

Thank you so much for taking the time to leave such a fantastic review! I'm glad to hear you were happy with SRJ every step of the way. I will make sure to pass you kind comments along to the team.

Rated 5 out of 5 stars

Excellent service



SRJWINDOWS
From first contact with the company to having my windows replaced everything went smoothly and everyone I dealt with was helpful and understanding. I was put at ease and treated as a valued customer. I have just had the sills varnished and I am reluctant to put curtains up as they look so good.

1 August 2025
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Reply from SRJWINDOWS Scotland

Thank you so much for your kind review! I'm glad to hear that you love your new windows!

Rated 5 out of 5 stars

Great Service

Got a new door fitted. Great service from start to finish with a follow up courtesy call to ensure everything was all ok after completion. Would definitely use this company again.

30 July 2025
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Reply from SRJWINDOWS Scotland

Thank you so much for your kind review!

Rated 5 out of 5 stars

Perfect

The whole experience with SRJ was so positive, it's moved me to write my first ever Trustpilot Pilot review. We were well taken care of through the whole journey and are delighted with our new windows. Everyone from sales, customer services, reception all the way to installation was professional, friendly and honest. If you're looking for windows, don't hesitate to give these folks a ring.

18 August 2025
Unprompted review
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Reply from SRJWINDOWS Scotland

Thank you so much for taking the time to leave such a fantastic review! I will make sure to pass your kind comments along to the team.

Rated 5 out of 5 stars

I had an excellent experience

I had an excellent experience. From start to finish, the team was professional, punctual, and highly skilled. Consultation was clear with no hidden costs, and they gave great advice on the best options for me. The installation was carried out efficiently and to a high standard, with attention to detail.Customer service was fantastic, they kept me informed throughout and were quick to answer any questions.

5 June 2025
Unprompted review
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Reply from SRJWINDOWS Scotland

Thank you so much for taking the time to leave such kind comments!

Rated 3 out of 5 stars

Disappointed

We've used SRJ Windows 3 times now because we can trust them to do a good job and their doors and windows are good quality. So when I got a follow up call the other day, after they'd fitted our new French doors, I was disappointed that the woman on the other end said that if I gave them 5 stars on Trustpilot, they'd send me a £10 Costa voucher. So I've given them 3 stars, because they shouldn't be bumping up their revews, a bit dishonest methinks. Their products and work ethics should speak for themselves.

15 August 2025
Unprompted review
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Reply from SRJWINDOWS Scotland

We would like to thank you for bringing this to our attention. Your review has highlighted that the member of staff you spoke to has not explained our coffee voucher offer correctly and more training will be provided. Please be assured that we value any type of feedback provided as it helps us and potential customers, hence the phone call. We also appreciate the time it takes out of your day to leave a review and like to thank our customers for doing so with a small token of our appreciation, by means of a coffee voucher. Please accept our apologies for any misunderstanding.

Rated 5 out of 5 stars

An excellent service

From the initial estimate to the installation and the final touching up of the roughcasting this was a very professional service. Everything was done to time with the minimum of fuss and disruption and we are delighted with the end product. We will definitely use SRJ for any further work of this nature.

22 July 2025
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Reply from SRJWINDOWS Scotland

Thank you so much for you lovely review! We are glad to hear you were happy with us every step of the way.

Rated 5 out of 5 stars

Perfect job by SRJ Windows

The boys fitting the windows were so friendly & helpful. They arrived on time, explained the plan for the next 2 days & worked hard to achieve those goals. They left our property in perfect condition too. The whole process from quote, survey & fitting was very professional & smooth.

17 July 2025
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Reply from SRJWINDOWS Scotland

Thank you so much for taking the time to leave such a kind review! I will make sure to pass your kind comments along to the team.

Rated 5 out of 5 stars

Quality from start to finishings

Well mannered workmen, quality finishings, a no damage installation, all areas left clean and tidy. Well pleased.

25 July 2025
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Reply from SRJWINDOWS Scotland

Thank you so much for your kind review!

Rated 5 out of 5 stars

Very professional from beginning to end.

Very professional from beginning to end.
Excellent workmanship . Quality windows with excellent features. Very good payment options.First class communication.

20 June 2025
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Reply from SRJWINDOWS Scotland

Thank you so much for taking the time to leave a lovely review!

Rated 4 out of 5 stars

Good workmanship

Good workmanship, kept us informed well and tidied up well during and after the work.

30 July 2025
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Reply from SRJWINDOWS Scotland

Thank you for your nice review!

Rated 5 out of 5 stars

Perfect company to deal with.

Kept well informed on all levels. Fitters were very polite and cleaned up well when job done. Plus I have a 10year guarantee

3 July 2025
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Reply from SRJWINDOWS Scotland

Thank you for your kind review!

Rated 5 out of 5 stars

A lovely new front door, installed with care

The ordering of the door was straightforward, as was the arranging of finance, and the company kept us informed regularly. The installation went smoothly, although there was an issue with an outside light, which was resolved quickly. Everything was explained clearly. All our windows and doors are from SRJ, and we have always been happy in our dealings with the company

3 July 2025
SRJWINDOWS Scotland logo

Reply from SRJWINDOWS Scotland

Thank you so much for your kind review! We are glad that you were happy with us every step of the way.

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