After trying to resolve my email problem for 4 days, and only getting typed messages on the Stablepoint site which I just couldn't follow myself, I eventually got a call back from John R at Stablepoi... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Had a domain renewal problem: domains were showing as renewed in Stablepoint's system, but had been neither renewed nor invoiced for. Raised support ticket and got no response in fourteen hours.... See more
Company replied
Alif was extremely helpful and professional in assisting me with moving my email hosting to Zoho. He quickly added the required DNS TXT record for verification and configured the MX records perfect... See more
Company replied
Needed support from Stablepoint today as my emails weren't working correctly. I'm not the most technical person when it comes to computers, websites and emails but the support from Krasimira was brill... See more
Company replied
Company details
- #20 of 28 best companies in Web hosting company
- #4 of 5 best companies in Cloud storage service
- #7 of 7 best companies in Email service provider
Written by the company
Stablepoint provides fully managed cPanel™ web hosting, in a choice of 80+ global locations using cloud infrastructure from Amazon Web Services, Google Compute & others. Our aim is to focus on what makes hosting great: reliable servers, easy to use systems and fantastic customer support.
Looking to move Host?
Written by the company
- Quick Setup and Free Migrations by Super Tech Experts
- With years of experience in the industry our aim is to focus on what makes hosting simple and easy to manage. Our team will help you every step of the way with a free migration and domain transfer included with every package, and a choice of 80+ global locations so you can give the best possible performance to your users!
- Powerful Reseller Hosting Options
- Reseller Hosting & Premium Reseller Hosting options with Stablepoint. Enterprise SSD / CloudLinux / 24/7 Support / Free SSL Licenses / Free 2X Daily backups & Domain registration or transfer backed by a fully white-labelled platform - Join today and host with Stablepoint.
Contact info
London, United Kingdom
- 020 8191 9755
- support@stablepoint.com
- stablepoint.com
4.5
Excellent
983 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lyuboslav Asenov took the time to guide…
Lyuboslav Asenov took the time to guide me through step by step adding domain to hosting so I knew for next time. First rate support as always from Stablepoint. I'm a digital marketer and always recommend to all my clients.
3 June 2025
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hello Rachel,
Thanks for taking the time to leave us this review! One of our top priorities is ensuring our customer representatives service is topnotch, so thank you for highlighting Lyuboslav with this review, we have made sure to pass it on to them. Please feel free to reach out again at any time.
-Sam, Customer Advocacy
Amazing
Amazing. QUick, efficient. After a tonne of files deleted, they quickly resolved in realtime. Amazing. Amazing.
27 May 2025
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi Alpesh,
These are words we love to see, thank you for being so kind. We have made sure to pass this onto the team. Please feel free to reach out to us again should you require any further assistance, technical or account related, we are always here to support.
-Sam, Customer Advocacy
A quick and effective solution to my…
A quick and effective solution to my problem.
26 May 2025
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hello, Don,
Thank you for you kind feedback. Please do not hesitate to contact us whenever you need us.
Kind regards,
Mimi, Customer Advocacy Team
Stablepoint Support: second to none!
I have been with Stablepoint over a year and their support has been second to none. Every support issue has been dealt with efficiently and successfully. I could not be happier with them
26 May 2025
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi Allister,
Thank you so much for your kind words! It’s fantastic to hear that your experience with Stablepoint support has been consistently positive. We're glad to know our team has been able to assist you efficiently and successfully every time.
If you ever need assistance or have any questions, please don’t hesitate to reach out. We’re always here to help!
Best regards,
Dyane
Customer Advocacy
Polite, quick and efficient
I have contacted StablePoint on several occasions recently when transferring my charity website to them and dealing with a few technical hitches. They have provided free hosting and are always there when there are any technical issues. Their agents are very polite and helpful. Thoroughly recommended!
23 May 2025
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hello, Halfway,
Thank you so much for your kind words and for taking the time to share your experience!
It’s always our goal to provide reliable service and friendly, helpful support, so your feedback truly means a lot to us. If there’s ever anything else you need, please don’t hesitate to reach out.
Mimi, Customer Advocacy Team
Above and beyond support
Above and beyond support. Novri replied within a couple hours with detailed instructions that solved the issue I was troubleshooting.
14 May 2025
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hello Joshua,
This is very heartwarming to read, thank you for taking the time to leave us this lovely review and shouting out our teammate Novri. This is the level of service we aim to provide, please let us know anytime If you have other questions or need any further troubleshooting tips.
-Sam, Customer Advocacy
Very good services and helpful support
Very good services and helpful support. They investigate the issue and really want to help! Thanks U
14 May 2025
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi Apostolos,
Thank you so much for your wonderful feedback!
We’re glad to hear that you found our services helpful and that our team was able to thoroughly investigate and assist with your issue. It’s always our goal to provide support that truly makes a difference.
If you ever need anything else, please don’t hesitate to reach out-we’re here to help!
Thanks again for sharing your experience!
Best,
Dyane
Customer Advocacy
Doesn't let me register ns records
Disgusting service. I bought two domains from them in the .dk zone. Now I can't register ns records for cloudflare there. It just gives an error. The domains were bought more than a week ago. Tech support answers once a day. And even then there is no help from them. I don't recommend them to anyone.
12 May 2025
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi Кирилл,
Thank you for your feedback — we're sorry to hear about the issues you've experienced with managing NS records for your .dk domains. This certainly isn’t the experience we aim to provide, and I’d like the opportunity to investigate further.
I’ve requested your information through Trustpilot so we can locate your account and better understand what’s been happening. If you could also share your ticket number, we’ll be happy to take a closer look and assist you further. Our goal is to ensure domain management is smooth and fully functional.
Looking forward to hearing from you so we can help resolve this.
Kind regards,
Dyane
Customer Advocacy
Excellent tech support, and this is what matters.
I have been hosting a few websites with Stablepoint for the last 4 years. I also recommended Stablepoint to one of my friends. He is also very happy with it.
Recently due to a routing issue of my Internet provider, I could not reach the server where my websites are hosted. After some troubleshooting together, the decided action was to move the websites to a new server within Stablepoint environment. The job was done quickly and accurately by their support team.
I think Stablepoint has the best technical support I encountered with hosting providers for the last 30 years. This is the most important reason to stay.
12 May 2025
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi Mar co,
Thank you so much for your fantastic review and for being a loyal customer over the years. We’re glad to hear that our technical support team has made such a positive impression and that both you and your friend have had great experiences with Stablepoint.
It’s wonderful to know that our team could swiftly resolve your recent routing issue and migrate your websites seamlessly. Providing reliable, expert support is at the heart of what we do, and your kind words truly mean a lot to us.
If you ever need anything else or have more friends to recommend, we’re always here and ready to help. Thanks again for your trust and for choosing Stablepoint as your hosting partner!
Best regards,
Dyane
Customer Advocacy Team
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi Cathy,
That's wonderful to hear — thank you so much!
We truly appreciate your kind words and are glad that you’re happy with the level of service you received. If there’s ever anything more we can do to support you or your website, just let us know — we’re always here to help.
Warm regards,
Dyane
Customer Advocacy
Great support from Teodora and the…
Great support from Teodora and the support team
8 May 2025
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hello, Eugene,
Thank you so much for your kind words! We are happy to hear that Teodora and the team were able to assist you. If there's ever anything else you need, please don’t hesitate to reach out!
Thanks, Mimi
Best hosting
4 May 2025
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi there,
Thank you so much for your fantastic feedback! We're happy that we are able to provide you with great hosting service. Your support means a lot to us!
If you ever need any assistance, we’re always here to help.
Best regards,
Dyane
Customer Advocacy
Worth Every Penny
The prices for their services are bumping up, so I was thinking of looking around for another hosting service, something more bargain basement, but then I had an issue with my email, and Arif came to my rescue in less than a minute via chat. We talked for a while, and he was so helpful -- screenshots, descriptions, offering more possible ways to enhance my filtering, beyond what I knew. He didn't have to do that. He could have just answered my questions and gone onto the next person. The support is top notch. I'm not going anywhere.
4 May 2025
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Thanks so much for the kind words! We’re lucky to have Arif on the team and we’ll make sure he sees this. So glad he could help out so quickly and go the extra mile for you 🙌
Dominic M
Advocacy Team Lead, Hosting.com
Great support
Great support. I had issues with a script and they helped identify the problem and solution. I really appreciate that they go the extra mile to help their customers.
1 May 2025
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi Tom,
Thank you so much for the fantastic feedback! We’re glad to hear our support team was able to help you resolve the script issue. Going the extra mile for our customers is what we aim for every day, and your appreciation truly means a lot to us.
We’re always here if you need anything else—thanks again for choosing Stablepoint!
Warm regards,
Dyane
Customer Advocacy
Brilliant support from Liyana
Brilliant support from Liyana. We are a charity and finding a company that provides a special free charity hosting package was just what we needed. It has some limitations (which you'd expect at that price), which we just hit, but in talking to support they found a way for us to get what we needed without any hassle. I use them for some other paid sites as well, and would highly recommend them to anyone.
1 May 2025
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi Rich,
Thank you so much for sharing your feedback! We're so glad to hear that Liyana was able to provide you with the support you needed. We’re especially happy that our charity hosting package worked well for your organization, and we’re always here to assist with any limitations that may arise.
Your positive feedback means a lot to us, and we’ll be sure to pass your kind words on to Liyana.
If you ever need further help, don’t hesitate to reach out. We’re always here to support you.
Kind regards,
Dyane
Customer Advocacy
Quick Support
The support was great. Mariela helped us out step by step to resolve the issue.
24 April 2025
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi Icon Offices,
Thank you for the great review! We're so glad to hear Mariela was able to guide you step by step and get things sorted quickly. That’s exactly the kind of support we strive for!
If there’s anything more we can do, please don’t hesitate to reach out — we’re here 24/7.
–Dyane, Customer Advocacy
Going down-hill fast - poor level of support
Everything has been going down-hill for a while. Support responses are super basic and rarely and often don’t address issues. The DNS has been recently unusable in that adding a site to a sever would apply the wrong IP address for up to 48 hours. I had to use Cloudflare for DNS (not a bad thing to do) if I needed to configure anything in a reasonable timeframe. The support has gone down-hill and often replies are super slow. Now they have broken the config on one server so my sites won't connect to various sources. On another server of theirs, everything is still fine. I asked them to check what is wrong with the firewall, they replied saying I should use a VPN if I want bespoke settings. I haven't asked for bespoke settings, I just want them to diagnose the issue, but they are not capable. I would avoid and look elsewhere as you are likely to waste a lot of time here.
22 April 2025
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hello Lanx,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience hasn’t met your expectations, especially with the recent DNS issues you've encountered.
This isn’t the level of service we aim to provide, and I’d really like the chance to look into this more closely. If you could share your ticket number with me, I’ll make sure it’s properly reviewed by the right people so we can get things back on track for you.
We’re here to help, and I’d really like to turn this experience around for you.
-Dyane, Customer Advocacy
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi Denis,
Thank you for the kind words! We're so pleased to hear you’re happy with the speed of our support — delivering quick and helpful service is what we strive for every day.
If you ever need anything else, don’t hesitate to reach out. We’re here for you 24/7!
Best regards,
Dyane
Customer Advocacy
its my first time learning the tech…
its my first time learning the tech stuff, Jansen Pusung was great help and very patient.
16 April 2025
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hi Deepika,
Thank you so much for sharing your experience! We're so glad to hear that Jansen was such a great help and showed patience as you navigated through your online journey for the first time — that’s exactly the kind of support we aim to provide.
Please reach out if you ever need more guidance. We’re always here for you!
Kind regards,
Dyane
Customer Advocacy
Denitsa was wonderful in resolving the…
Denitsa was wonderful in resolving the issue - our website and emails were down because of Wordpress plug-ins. She discovered the issue and promptly resolved it. Amazing service.
12 April 2025
Unprompted review
Reply from Stablepoint | Cloud & Unlimited Reseller Hosting
Hey there,
What a wonderful review for Denitsa, their hard work doesn't go unnoticed! It can be so stressful when things aren't working the way they should, our support team are always here for to make sure you get back up and running asap! We look forward to continuing to support you!
Thanks,
Kaitlin
Customer Advocacy
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