Stack-It Removals & Storage  Reviews 

91
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being polite, professional, and exceptionally careful with all furniture and personal belongings during house moves. People also mention that the moving services are remarkably affordable, exceptionally well-organized, and successfully completed very efficiently without experiencing any unexpected delays. Some reviewers were not happy with unexpected extra costs and poorly managed organization toward the end of the job. A few consumers encountered significant issues with chaotic unloading processes, disorganised finishes, and severe communication problems with the company leadership and management.

What people talk about most

Service

People report high satisfaction with the service, highlighting that the team is punctual, extremely... See more

Staff

Customers had positive experiences with staff, frequently highlighting that the team was exceptionally... See more

Price

Customers consistently note positive experiences with price, highlighting that quotes are fair, competitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had the pleasure of Rafa and his colleague Eros today helping with my house removal. A big job - 3 full Luton van loads - and I could not be happier with the service. Very polite and respectful, b... See more

Company replied

Rated 5 out of 5 stars

Hani and Rafa were very helpful and friendly throughout the whole house move process. Despite it raining a lot, they carried all our belongings into the truck ensuring that I carry as little as possib... See more

Rated 5 out of 5 stars

The guys were excellent, worked fast, but also really hard to fit everything we had into one van (it was close, but they did it!) All this at significantly lower price than quoted by several othe... See more

Rated 5 out of 5 stars

This is the second time we’ve used Stack-It!! this time for a move from Kingston to Putney, and once again the service was excellent. The whole process was smooth and stress free. The team arrived on... See more

Company replied


Company details

  1. Removals company

Written by the company

Experience stress-free moves with Stack-It. Tailored solutions for unique needs, handled by our trusted DBS certified professionals. Meticulous packing, secure transportation, and transparent pricing. Your peace of mind is our priority. Choose us for a seamless and personalised relocation. Why us? 1.Tailored Moving Solutions: Every move is unique, and so are our solutions. We customise our services to match your specific needs, ensuring a seamless and stress-free relocation. 2.Trusted Professionals: Our team consists of highly trained and DBS certified professionals who have undergone thorough background checks. Dedicated to ensuring the utmost care for your belongings, we handle every aspect of the process, from packing to transportation. Rest assured, you can trust us to safeguard your possessions throughout the entire journey. 3.Transparent Pricing: No hidden fees or surprises. Our transparent pricing ensures you know exactly what to expect, providing peace of mind and financial clarity.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

91 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(91)

43 reviews in the last 12 months

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Rated 5 out of 5 stars

Would highly recommend

Forgive me if I have the names spelt incorrectly or wrong but I only heard them once, Hani and Eros were impeccable, I was quoted I got back to them later than I should they stayed in very good contact with quick responses, stuck to the quote despite a tricky parking situation, were so courteous and helpful were very efficient and got the job done quickly at a great price considering it was Sunday and very short notice thank you guys for your incredible service from start to finish.

14 December 2025
Unprompted review
Rated 1 out of 5 stars

the most horrible company I've ever…

the most horrible company I've ever met... the drivers are normal but their boss is a lying scoundrel who will do everything possible to rip money out of you... I don't recommend anyone to work with him

12 November 2025
Unprompted review
Stack-It Removals & Storage  logo

Reply from Stack-It Removals & Storage

Thank you for your feedback. We take all reviews seriously, however after carefully checking our records we’re unable to find any booking or customer details matching your name or the experience described. It’s possible there may be some confusion with a similarly named company.

If you believe this review is intended for us, we would welcome the opportunity to discuss the matter and investigate further. Please contact us directly on 0203 5978 711 with your booking details so we can look into this properly.

Rated 4 out of 5 stars

Removal Services

We found Stack-It very good to deal with for our move. They were responsive and when the people arrived for the job they were punctual and dealt with our things carefully. The move nearly went without issue, however one piece of our belongings did not arrive at our destination. We think it was likely accidently left at our storage unit. Aside from this, they were great to deal with and i would recommend their services for a very affordable and competitive price.

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service from Stack-It Removals! 🙌 They packed up our flat in London in record time, then moved us all the way up to Manchester under a real time crunch and still managed it all with a smile. They were constantly in touch, super efficient, and genuinely lovely people to deal with. Not a single scratch or bit of damage, and they even reassembled all our furniture in the right rooms in our new place. Honestly, they went above and beyond and were the most affordable option we found too. Can’t recommend them enough!

30 July 2025
Unprompted review
Rated 5 out of 5 stars

The team was very helpful

The team was very helpful, punctual and professional during the whole moving process and made the whole experience very easy and smooth sailing. I appreciate Hani and Rafa who were leading the process, making sure all my boxes and my fragile items were secured and handled with care throughout. Compared to over removal companies I would definitely recommend their services to friends and family

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Smoothest move I’ve ever had !

I recently used Stack It to help me move apartments, and I honestly couldn’t be happier with the service. From start to finish, they were professional, efficient, and incredibly careful with all of my belongings.

They handled everything from packing up fragile kitchenware to safely moving my furniture with real attention to detail. Nothing was damaged, and I didn’t have to lift a finger. The team was friendly, respectful, and clearly knew what they were doing.

What would have taken me days on my own was done in just a few hours, and without any of the usual stress. I highly recommend Stack It to anyone looking for a reliable, hassle-free moving experience!

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Top notch service

I’ve used several removal companies in the past, but Stack-it is by far the best. The team was incredibly friendly, efficient, and quick with the job. They also helped me pack up my three-storey house with great care everything arrived intact. Truly a top notch service. Would deffo recommend stack-it to anyone who is looking for an efficient removals company and handle everything with care.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing company

Amazing company, they sent packers over and they done the job very efficiently and fast. The movers are as lovely and professional. Would definitely use again for a future move or recommend to friends and family.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Great experience and can’t recommend it…

Great experience and can’t recommend it enough! The quality of service they offer is world class and the fact they take extra care with your personal belongings, is something I haven’t seen a lot with other moving companies. Will definitely hire them for my next moving out.

1 July 2025
Unprompted review
Rated 1 out of 5 stars

Warning do no use.

Warning do no use.
Lost and Damaged Items: During the move, several of my belongings were either lost or sustained damage.

Excessive Charges: Additionally, the movers charged me approximately 50% more than the original quoted amount.

Better off going with a competitor as the add-ons will lead to the same price any way.

*Update* In response to their reply, my advice would still stand. The job will get done but, maybe not to the standard you would expect for a professional service or for the original quoted price

14 June 2025
Unprompted review
Stack-It Removals & Storage  logo

Reply from Stack-It Removals & Storage

Dear Mr. O’Shea, Thank you for your feedback. We’re sorry to hear your experience fell short of expectations. On packing day, our team arrived within the time window we provided. The main delay was due to parking complications—despite our standard policy that customers must arrange parking, the concierge at your property informed us on arrival that we could not park, and it took significant time to find a suitable alternative. This understandably disrupted the schedule. On removal day, our team did arrive on time. The job took longer than expected due to the volume of items and the distance between your flat and the van. The decision to send a second van was discussed and agreed with you on the day to ensure the move could be completed in full. Communication was maintained throughout, and we regret if this felt limited after the deposit. Regarding the damaged glass, we’ve offered a goodwill refund, and we trust more items will surface as you continue unpacking, as occurred previously. We appreciate your comments and wish you the very best in your new home.

Rated 5 out of 5 stars

10/10 for me

10/10 for me. Moved from Southfields, London to st Alban's. Rafa and the team were punctual and speedy. They took care with all of our items and were willing to go the extra mile.

Highly recommend this service, couldn't have gone better and the price is better than anywhere else.

25 June 2025
Unprompted review
Rated 5 out of 5 stars

Stack-it removals were wonderful and…

Stack-it removals were wonderful and made my move a lot more easier and less stressful. Their removal team were very careful with my furniture and other items showing clear training of the company employees. The customer support team were also amazing, quick to provide quote and answer any question that I had.
would definitely use stack- it again.

21 June 2025
Unprompted review

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