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Review summary

Created with AI, based on recent reviews

Looking at 112 reviews, reviewers had a great experience with this company. Customers are consistently delighted with the quality of the products, often describing them as beautiful, well-made, and luxurious, with many appreciating the craftsmanship and thoughtful design. The ordering process is frequently noted as easy, and the delivery service is praised for its speed, promptness, and secure, beautiful packaging, ensuring items arrive in perfect condition. Many find the products, especially the jewelry boxes, to be highly functional, providing excellent organization and storage solutions for their collections. However, some customers also noted issues with the delivery service, specifically with DHL, experiencing delays, cancellations, and rude drivers. A few other people also felt that some products, like certain bags, were unexpectedly heavy even when empty, or had quality concerns such as frayed stitching, ink marks, or peeling materials.

What people talk about most

Product

Consumers generally express satisfaction with the product, often highlighting the beautiful design, high... See more

Quality

Customers consistently note positive experiences with quality, praising the beautiful craftsmanship,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the promptness and... See more

Order

Customers had positive experiences with order, praising the ease of online ordering, good communication, and... See more

User experience

Users describe positive interactions with user experience, often finding it smooth and reassuring, with many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love Stackers & ordered an extra layer. DHL handled the delivery but inexplicably cancelled it on the day saying my address was incomplete. This was at 6pm. I had to rebook the delivery to the exact... See more

Rated 4 out of 5 stars

I bought two stacking jewellery boxes for my granddaughter for Christmas. I’m sure she’ll be delighted with them. My only issue was the actual delivery from DHL. The driver was rather rude and woul... See more

Rated 5 out of 5 stars

Ordered the small travel jewellery case as a going away gift for my daughter. Unfortunately when it arrived it was faulty. Took a photo and contacted Stackers, my email was dealt with promptly and a r... See more

Rated 5 out of 5 stars

The item is beautiful and just as pictured, definitely does what I need by neatly organising all jewellery. Item arrived quickly and packaged nicely so no damage, which today can be rare. Will defin... See more


Company details

  1. Shopping & Fashion

Written by the company

Stackers reinvented the jewellery box allowing you to create your own. Both beautiful and flexible, as your collection grows so can your jewellery box, simply add another layer.


Contact info

4.2

Great

TrustScore 4 out of 5

579 reviews

5-star
4-star
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2-star
1-star

Replied to 64% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

A beautifully crafted backpack

Bought the navy blue backpack for our recent Asian holiday. Beautifully crafted, loved all the individually sized pockets. The bag has travelled to Singapore, Hong Kong, Taiwan and Japan. Travelled on long flights. Not a scratch or marks, beautifully made. Thank you

1 March 2025
Unprompted review
Rated 5 out of 5 stars

I love the diaper bag from Stackers

I love the diaper bag from Stackers! It just makes sense to add it to your list of essentials! Once you no longer need it for diapers, it will come in handy for day to day use! I do love that it’s a family run business too

18 March 2025
Unprompted review
Rated 4 out of 5 stars

Personalisation disappointing but jewellery box fantastic

Ordered a white jewellery box with debossed personalisation of initials. The jewellery box is fantastic but the debossing is barely noticeable on the white colour, so maybe double check with their helpful customer service team first? Stackers were very responsive and helpful with this issue. Would definitely order with them again.

2 March 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service from Maddie

Amazing service from Maddie, I placed an order for a trinket drawer then realised I'd ordered the wrong colour
I messaged online to see if I could change my order and when it arrived 48 hours later, I had received the colour I wanted
Absolutely amazing customer service

21 February 2025
Unprompted review
Rated 4 out of 5 stars

Laptop Backpack

I recently bought the laptop backpack for work and it has massively improved my organisation and saved my back making the journey to work much easier! There are a lot of pockets and I particularly like the key clip, makes them easy to find when I'm walking to the car.

I only downgraded to a 4* review because the zip on the pocket inside the flap got stuck on the fabric inside and it was really difficult to free it. I almost had to cut it open to get my card out and I'm worried about using this pocket again. Also, the front pocket is very narrow so it can really only hold pens basically because when I put my earbud case in it puts a lot of strain on the fabric and the zip can't go around easily.

The drink holder inside is great but bear in mind it works best for a 500ml narrow bottle and it will not fit a stanley cup esp. with your laptop in there too.

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Great company, great product.…

My granddaughter asked for a Stackers box for her charms. I loved the fact I could personalise it with her initials. Delivery was super speedy and when it came I was highly impressed with the quality of the item and the way it had been wrapped for delivery. I thought this product was really good value for the price.

25 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I bought a Stackers laptop bag in January and part of it broke this week. I contacted Stackers for support on Monday and Maddie replied within a couple of hours. By 5pm, a replacement had been organised and a DPD tracking number provided. The bag arrived today (Thursday).
I am extremely impressed with their customer service, I had no idea their bags have a warranty and Maddie told me this immediately.
I look forward to buying directly from Stackers in the future as they have a great attitude towards their customers.

3 March 2025
Unprompted review
Rated 5 out of 5 stars

Perfect bag for all your essentials

I was looking for a backpack that I can carry all my work essentials for and this was perfect, you really do get what you pay for, it looks more expensive than it is and has everything you need multiple pockets and just a great backpack

16 February 2025
Unprompted review
Rated 5 out of 5 stars

I came across Stackers on an Instagram…

I came across Stackers on an Instagram advert I'd never seen them before I saw the new range heart ❤ make up bag & ordered it it arrived super fast! When it arrived its such a lovely quality item, they are not a budget range you pay for the good quality tho , I'll definitely be ordering more

14 February 2025
Unprompted review
Rated 1 out of 5 stars

Poor packaging that affected the product.

The laundry basket was sent only I a plastic bag and not in a box and that's why lst its shape. I should have returned it.

29 January 2025
Unprompted review
Stackers logo

Reply from Stackers

Good morning,

I'm very sorry to hear this. Please contact our team at Hello@stackers.com and we'll be more that happy to assist.

Kind regards
Stackers team

Rated 2 out of 5 stars

Good storage but not good quality

Good storage within the rucksack but a little disappointed with the quality for the price, arrived with creases in the outer material and after 1 weeks' use side poppers broken.

23 February 2025
Unprompted review
Stackers logo

Reply from Stackers

Good morning,

We are very sorry to hear this. Please can you forward details onto our Team at Hello@Stackers.com and they will be more than happy to arrange a replacement for you asap!

Kind regards,
Stackers Team

Rated 2 out of 5 stars

I’m awaiting a refund

I’m awaiting a refund, had no correspondence in over a week since I returned the item.

13 February 2025
Unprompted review
Stackers logo

Reply from Stackers

Good morning,

We are very sorry to hear this. Please can you forward details onto our Team at Hello@Stackers.com and they will be able to investigate what has happened here.

Kind regards,
Stackers Team

Rated 2 out of 5 stars

Be careful with your first order

Be careful with your first order. It originally said 10% off but this offer miraculously disappeared and was replaced, at the end, with 10% off my “next” order. Bit cheeky that.

7 February 2025
Unprompted review
Stackers logo

Reply from Stackers

Good morning,

We are very sorry to hear this, this should not have been the case. Please can you forward details onto our Team at Hello@Stackers.com and they will be able to investigate what has happened here.

Kind regards,
Stackers Team

Rated 5 out of 5 stars

I LOVE IT

I love my new jewellery box especially when I can buy further sections to stack on top as my clection grows. At the moment I'm currently going through my jewellery and filling it up. I highly recommend Stackers.

16 February 2025
Unprompted review

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