Stack Reviews 1,168

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 480 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service as amazing, efficient, and a significant improvement over traditional moving methods. Many highlight the ease of use, with bins that are simple to pack, move, and stack, making the entire moving process much smoother and less stressful. The delivery and pickup services are frequently noted as being on time and well-communicated by professional staff, further enhancing the positive user experience. However, some people mentioned issues with the cleanliness of the containers, finding dust, fluff, or residue upon arrival, and a few experienced delays or late notifications for drop-off and pickup times. There were also occasional concerns about the single size of the bins not being sufficient for all items and the overall value for the cost.

What people talk about most

Product

Consumers express satisfaction with the product, highlighting its durability, uniformity, and ease of use,... See more

Service

Customers had positive experiences with service, finding it a great and essential help for moving, with many... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting punctual deliveries and... See more

User experience

Users describe positive interactions with the user experience, often highlighting the convenience and ease of... See more

Quality

People report positive experiences with quality, highlighting the durability and sturdiness of the bins,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What an amazing service, why didn't someone come up with this sooner! This is the way to go, no more collecting boxes and then getting rid of them when your done with your move. Stack provides a grea... See more

Rated 5 out of 5 stars

This is SO much easier than boxes and cardboard and tape! The bins arrive to your door, they get picked up fm your new door. They hold anything-no need to worry about things being fragile or heavy and... See more

Rated 5 out of 5 stars

From drop-off a week before my move to pickup two weeks after. Seamless communication. Two professional drop-off and pickup contractors and less headache of using a bunch of boxes. Recommendable

Rated 5 out of 5 stars

I am NEVER going back to cardboard boxes again. Had the most seamless moving experience purely because of these boxes. Dropped off and picked up on time.


Company details

  1. Removals Service
  2. Container service
  3. Container Supplier
  4. Professional Organiser

About Stack

Written by the company

Stack eliminates the need to move with cardboard boxes by renting recycled plastic bins and dollies to you for the duration of your move. Cardboard boxes are a hassle to put together and discard, frequently damaged in transit, and harmful for the environment as over 900M boxes are wasted each year on residential moves alone. Stack combats this with a streamlined solution that will make your moving experience much easier:

Door-to-Door Delivery & Pick-Up: Stack's local team will drop off plastic boxes and dollies at your current address and pick-up the same boxes from your new residence at the conclusion of the move.

Safe: Stack boxes are sturdy and don't collapse on themselves like cardboard. Stack bins help to keep your valuables safe. Hassle

Free: Stack boxes are pre-assembled, extremely durable, and stackable. Your time and energy are important to us.

Cost-Effective: Stack rents plastic boxes to customers for cheaper than what you would otherwise spend on cardboard & supplies, without all of the hassle.

Eco-Friendly: Every Stack bin is made from recycled plastic, re-used for every move, and eliminates the enormous waste created in the moving industry by the use of cardboard.

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 19% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 2 out of 5 stars

Wanted to like them but they didn't deliver (figuratively)

I wanted to like this company so much! The containers themselves were great- spacious and clean. The communication on both sides of my move were inconsistent and terrible and they charged me for extra things that, if I hadn't noticed, I would have paid for (they added a charge for stair usage after the fact when I have an elevator!).

Love the idea of the eco-friendly move option, but I wouldn't go with this company again.

2 February 2026
Unprompted review
Rated 4 out of 5 stars

Could use some better coordination and missing essential item

They were very helpful and easy for packing. Only complaint is they never brought the labels you’re suppose to use for labeling the boxes. They were also suppose to be delivered in a Friday and the window given was 6-8pm. And then that wasn’t done was told maybe by 9 or just the next day and change the dates. So a little frustrating to schedule something and it didn’t happen on time.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

best experience

This was the best experience using Stack moving boxes. From delivery to pickup, everything was seamless. The boxes were sturdy, clean, and made moving so much easier. Highly recommend. I have already recommended to friends and family.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Incredible experience

Easiest packing experience. Didn’t have to bother with tape or setting up/breaking down boxes. I do agree with some of the other reviews that it would be nice to schedule the drop off and pick up, but it’s still easily a 5 star experience for me.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

What a great idea!

What a great idea! Stack made my move simple, comfortable and efficient. The pick up and delivery scheduling was a breeze. Shawn and Kaye in customer service were attentive to my needs and requests. They responded immediately and are most courteous and professional. I've recommended Stack to several friends already. My expectations were exceeded and yours will be too!

17 January 2026
Unprompted review
Rated 5 out of 5 stars

10/10, book the boxes!

LOVED the delivery and pick up -- one less thing to worry about! My tip: get more boxes than you think you need. Maybe I have too much stuff but I found the bedroom count estimate to be too low. I did the 2-bedroom amount for my 1 bedroom and I still needed more!

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Easy, affordable, practical!

Highly recommend stack boxes for your move. More affordable than carboard boxes. No worrying about going out to buy boxes multiple times, taping them up, and worrying if they'll hold heavier items. Stack boxes were delivered right to my door in great condition and picked up a week later from my new place. The dollies made it super easy to stack them and move them around.

19 January 2026
Unprompted review
Rated 4 out of 5 stars

Highly recommend!

Stack was easy, convenient, and well-managed. Everything was a 5-star except the fact that they don’t service our area so we did have to drive our crates to a friends house for pickup.

19 January 2026
Unprompted review
Rated 1 out of 5 stars

Unreliable Drop Offs

I booked a few weeks in advance for an order and on the day of the drop-off, they didn’t have the inventory and asked to push the delivery to the following Monday.

I wouldn’t trust their delivery times if you have a time sensitive move.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

What a genius idea

What a genius idea! This was so helpful for my 1BR apartment move and the process was extremely simple and convenient. I will never use cardboard boxes again. The rolling cart made the move so much faster and easy on my back. Gilbert was so professional and courteous. Great experience for sure!

14 January 2026
Unprompted review
Rated 5 out of 5 stars

EASY as 1,2,3

The money was well worth it. The crates made my move so smooth. It was a definite time saver when it came to packing and unpacking as well as the actual move. The ability to stack multiple crates on top of each other and roll them on a dolly was helpful. The driver who delivered and picked up the boxes communicated in advance the time for pickup/delivery. He was quick and efficient.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

This is a 5 star review

This is a 5 star review. Stack is the perfect solution to finding moving boxes. Delivery to my home was on time and well communicated. When I needed to extend my return I just sent a message to Stack through their website and the extension was granted immediately. I highly recommend using their stackable and rollable boxes when moving.

22 December 2025
Unprompted review

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