Staffs Appliance Centre Reviews 

1,660
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times alongside extremely helpful, polite staff members who consistently go above and beyond to assist buyers. Consumers also deeply appreciate the clear communication and wonderful customer support experienced throughout their entire purchasing process from start to finish. However, some customers also noted that drop-offs are restricted to kerbside or involve large lorries, which can occasionally create parking or property access challenges. Some reviewers additionally observed minor cosmetic marks or scratches on discounted appliances, even though these imperfections were usually clearly displayed online prior to purchase.

What people talk about most

Delivery service

People report positive experiences with delivery_service, noting smooth and timely arrivals of their... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally polite,... See more

Service

Clients share positive opinions on service, noting that the entire process from ordering to delivery was... See more

Product

Reviewers mention positive feedback about product quality, noting items arrive in perfect condition and work... See more

Customer service

Consumers find customer service to be exceptionally positive, describing it as fantastic and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic customer service. They kept two orders for me, for months in their showroom without charge. Always very responsive and helpful on email too. The products are in perfect condition.

Rated 5 out of 5 stars

Excellent from start to finish. We went on a Saturday to buy a washing machine. The gent was very helpful and friendly, as well as being able to offer the right advice. We purchased one and they b... See more

Rated 5 out of 5 stars

The graded fridge freezer we bought was delivered on time, and we were kept informed of its progress at all times. Delivery is kerbside only, but we were aware of that. The website had photographs... See more

Rated 5 out of 5 stars

The whole experience was excellent from going in they were really helpful, good prices and good quality goods. The delivery was smooth. Would use again and would recommend them to family and friends... See more


Company details

  1. #15 of 136 best companies in Kitchen supply shop
  2. #19 of 134 best companies in Appliance shop
  3. #32 of 188 best companies in Electronics store

Written by the company

Welcome to Staffs Appliance Centre – Staffordshire’s No.1 Graded Appliance Retailer Proudly independent and established in 2016, we’re based in the heart of the Midlands and offer unbeatable value on top-brand appliances. ✨ Why shop with us? Huge choice of trusted brands including Bosch, Neff, Siemens, Beko, Hotpoint, Candy, Hoover and more Over 400 freestanding & built-in appliances on display and ready to take away today Expert advice and friendly service from our experienced team Free local delivery on selected items & convenient Click & Collect service Flexible finance options available with Snap Finance & Klarna 📍 Find us just 15 minutes from Junction 16 of the M6: 40 The Boulevard, Tunstall, Stoke-on-Trent, ST6 6DP 📞 Call us on 01782 943387 or pop in and explore our warehouse showroom. See why so many of our customers recommend us and keep coming back time after time. 👉 Your one-stop shop for quality graded appliances at unbeatable prices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(1,660)

82 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional value for money

I purchased a Bosch washing machine (retailing at well over £750) for just over £400 delivered. It was an ex-display with a few small cosmetic marks which were barely noticeable but who cares anyway as long as it functions as it should, which it does.
Purchasing was easy via their website which showed every detail of the marks so I knew I had got a very good bargain before I even received the item.
Delivery was within the 5 days stated on their website and came very well packaged.
I couldn't be more pleased with my purchase from Staffs Appliance Centre.

9 September 2024
Rated 5 out of 5 stars

Ace shop

Going in the shop been left alone to browse. Darren came out just to let us know he was there if we need anything. Which we bought a cooker and a fridge freezer. Darren explained everything really well. Delivery was fast to lovely men with respect in are flat as new carpets so they put over shoes on.

10 September 2024
Unprompted review
Rated 5 out of 5 stars

Had a problem with a cooker …

Had a problem with a cooker I had bought 9 months ago. The staff were extremely helpful and the warranty was dealt with and with no hassle at all. You tend to only know how good a company is when there is a problem, and SAC came through with flying colours.

4 September 2024
Rated 5 out of 5 stars

I was delighted to find the Neff…

I was delighted to find the Neff microwave/oven at such a good price. It arrived on time and its condition was exactly as stated. I did have a query at one point and I was answered promptly and fully. I would be happy to use SAC again and recommend them.

30 August 2024
Rated 5 out of 5 stars

Best in Staffs if not whole UK

Fantastic clear, knowledgeable customer service from Darren. Same day delivery. Genuine, helpful, courteous, huge choice of stock. My new fridge freezer is superb and Staffs Appliances one of the best retail suppliers I've ever come across.

28 August 2024
Unprompted review
Rated 5 out of 5 stars

I Bosch fridge

I saw a B grade Bosch fridge on their website. Asked if they would hold it until the next day. They did.
Super service, great price.
Will use SAC again.

22 August 2024
Unprompted review
Rated 5 out of 5 stars

A 1st class service from SAC …

A 1st class service from SAC we were given lots of information about the washers, we decided what washer to purchase and within 24 hours it was delivered the delivery was tracked and the guys even phoned me to
Confirm delivery time . One very happy customer thank you .

9 August 2024
Unprompted review
Rated 5 out of 5 stars

A great experience and peace of mind

A very quick and easy experience from first walking in the shop to having our fridge freezer delivered. The staff were helpful, friendly and certainly not pushy. The prices are very competitive with a wide choice range on all appliances and delivery was within a reasonable time. I would totally recommend a visit to this shop.

7 August 2024

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