Stage Door Reviews 59

Took my Money an no signs of my products. Try to contact them but no and

Never ever will buy again . Item didn't arrive from 19th of December. No answer the phone, no answer any emails, how to get my refund?? How they even work ?? Incredibly annoying

Ps. It's a scam !!! Still now ( 4th February) didn't received a refund ! Never answered and fake tel.number, my package was never received ! Fake tracking number as on that foto they saying delivered is not my address ! all fake !

Took money over a month ago, no sign of my order, no response to any emails. Have had to chase them up through my payment provider. Avoid this company. They are obviously a sham.

I ordered the goods on 27 October and paid ￡3.50 for delivery. It shows that it will arrive in two days, but today is November 8th, and I still haven't received the mail and goods. I sent emails for two days in a row, hoping to get some help, but received no reply. I hope the comments here can get the attention of the merchants, and you can reply me and deliver the goods by email as soon as possible.

Order was lost in the mail, got refunded thankfully. One thing is that they seem not to awnser emails freguently.

I ordered some foundation and it never arrived. I tried to call and email and got the run around from some old man that keep on calling me ‘Pet’ or ‘Love’. I am a Professional person and fine these terms insulting. I think I tried to call about 20 times. Why don’t you ANSWER THE PHONE. I got through twice to actually speak to a person. I left messages. Asked for someone to call me. Never got a response to my emails. I was promised a refund that I am still waiting for. These people are scammers and or crooks. They have terrible customer service. I just want what I paid for or a refund. Either will do. But the lack of communication is terrible.
NEVER DO BUSINESS WITH THESE PEOPLE.

Great service. Product arrived in good time as per order request and great quality. Thank you.

I ordered from Stagedoor and my order did not arrive. I emailed multiple times asking where my order was and received no reply.

Initially bought product for my daughter to go to uni. Did not arrive on time due to issues with stock. However, customer service excellent. Arranged delivery to my daughters uni address instead and refund given for next day delivery I initially paid for for the inconvenience. Only thing is could only find email no phone number but that said excellent service very happy with product and customer service

I ordered 3 makeup items. Only two were delivered, one was an incorrect item. The correct product I did receive was a mascara which had dried out. They did respond to my emails, however it hasn't really been resolved as such.

Ordered some makeup came next day no hassle

Never received order. Took ages to respond

Great company, nice people.

I gave this low not because of the product but because of the extremely slow processing time for the delivery. I am
Now on holiday and the kryalan items were not delivered. I ordered a number of different items on the same day. All orders placed with different companies were delivered in time except one other item that was enroute from Australia.

I placed the order on 14th or 15th of August. I didn’t get confirmation that order was processed until around 18th/19th august. That meant there was probably another 5 days before delivery.

Then to top it off, one of the orders seem to imply that pick up is from the shop rather than delivery. I didn’t see anything about store pick ups when I placed the order. I do not live near stagedoor store so pick up is not an option.

Now I am not in town but just waiting to hear that the two items have been delivered. I think I’ll have to request a refund on the 3rd item that seems to have been designated for pick up in store.

Order never even arrived and I have heard nothing! Taken my money and never received anything.

My order never arrived, emails ignored. No confirmation of order but they were quick to take the payment out.

Brought an airbrush liquid for my college course specifically brought it in black in order for me to pass my course, was sent the wrong shade I contacted them 5 times through eBay with photographic evidence and I’ve heard nothing back. They have been nothing but useless some form of correspondence and help would have been lovely as no where sells this shade of airbase and now I’m not even sure I can pass the things in my college course. Appalled doesn’t even describe how I a, feeling, I wouldn’t be so annoyed if the company would have contacted me and dealt with the issue however they have ignored my 5 messages 😡😡😡😡😡

Ordered products on Tuesday and arrived by Wednesday, Luke was really helpful and made sure I was kept up to date with my order.

I would not hesitate to recommend them as everything you need for SFX/Beauty can be found here for really good prices.

Thank you!

Recently ordered the Dashbo palette for a very good price. The price and reviews on here made me a little uneasy that I wasn't actually going to get it but it arrived yesterday!

I'd say communication could be a bit better (hence the 4 stars) as they emailed me once it was dispatched but didn't give an estimated arrival date but it took just over a week which was fine!

Otherwise all ok. Can't comment on customer service as wasn't used.

My mum ordered a concealer pallet Worth £67 for my sister for Christmas, she ordered It on the 16th of October and still hasn’t arrived two weeks later. Thoroughly disappointed and now we are wondering if it’ll ever come as she has still not received confirmation that has even been sent.
Company have no problem taking the money just issues with supplying the good.