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Staingard Reviews 1,262

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TrustScore 4.5 out of 5

4.4

Home & Garden
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Rated 1 out of 5 stars

Terrible company There So called technician has left a 15x19inch water stain on my mattress And because I would not let any so called technician wet my mattress through again my official compla... See more

Rated 5 out of 5 stars

I give this company a 5 star as I found Ben the service cleaner as being polite, friendly, professional in his duties and respectful. He carried out a service clean on my brand new carpet that I'd r... See more

Rated 5 out of 5 stars

We had some warranty work on a couch that was and issue for a long period of time. The first attempt by the technician was subpar work. However Carlos was dispatched this time and he did sine great wo... See more

Rated 5 out of 5 stars

Arrived as stated on phone call Did job quickly and efficiently and answered our questions The replacement seat cover fitted well and blended exactly with the sofa Only criticism would be had to wa... See more

Company details

  1. Home & Garden

Information provided by various external sources

Staingard is widely acknowledged as the leader in the supply of the best products for the protection, cleaning, repair and care of all furniture types including Leather and Fabric Upholstery, Carpets, Wood and Glass furniture and beds. With technicians strategically located all over the UK we are able to a provide fast and effective customer response to delivering a professional on-site furniture repair service.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Professional and knowledgeable…

Professional and knowledgeable technician. Excellent result. Wouldn’t hesitate to recommend.

3 October 2023
Unprompted review
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Reply from Staingard

Dear Sharon

Thank you for taking the time to leave such positive feedback.

Kind Regards
Staingard

Rated 1 out of 5 stars

Horrible customer service. Unhelpful and rude

Frustrating and rude experience with this company. Still unresolved because they were so unhelpful, however from the reviews it seems like the warranty is a waste of money anyway so I guess it won't even really matter. Rude advisor on the phone. Won't throw money down the drain on getting Staingard warranty again and will warn others not to as well.

14 August 2023
Unprompted review
Rated 5 out of 5 stars

The company is very customer focused

The company is very customer focused, from the initial phone call, to emailing me the request form and programming in the work, all was very easy and quick.
The Technician who did the work was on time and very friendly, and we were very happy with the result.
Based on my experience, I would recommend 100%.

12 September 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service and work

Within 24 hours of me submitting a request an appointment was made, the technician attended, assessed the issue, approved my claim and fixed the furniture as good as new. Very polite professional and knowledgable. Brilliant service, I am very happy.

22 August 2023
Unprompted review
Rated 5 out of 5 stars

Efficient and professional service

Efficient and professional service, very pleased with the results. Technician was on time and friendly, he removed the stain on my carpet quickly and was obviously very experienced.

21 August 2023
Unprompted review

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