Stainless Direct UK Reviews 66

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting that items are well-made, robust, and often exceed expectations compared to standard store offerings. Many appreciate the precision of custom orders, with products arriving exactly to specification and fitting perfectly. The delivery service is frequently highlighted for its speed and efficiency, often arriving sooner than anticipated, even for bespoke items. The service provided is also highly regarded, with many consumers commending the helpful and friendly communication from the staff, who offer advice and ensure a smooth ordering process. Reviewers often mention the excellent packaging, which ensures products arrive undamaged. However, some people were dissatisfied with the quoting process, mentioning that promised quotes did not materialize. Additionally, a few customers noted minor inaccuracies in dimensions, such as items being slightly off-square by a millimeter.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the high quality, perfect... See more

Service

Customers consistently report positive experiences with the service. Many reviewers highlight the fast and... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the excellent quality and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency. Many... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of ordering, fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stainless Direct UK were incredibly helpful. For weeks I'd been unable to find a certain shape of stainless steel shelf brackets. I sent them what I was looking for and they fabricated it with no fuss... See more

Company replied

Rated 5 out of 5 stars

We are returning customers, having originally purchased a cooker splashback and upstands 13 years ago. We have just replaced our worktops with stone, which is 5mm thinner than the old wooden ones. Sta... See more

Company replied

Rated 5 out of 5 stars

I simply cannot rate this company highly enough. Their helpfulness, care, and friendliness has been over and above any normal expectations, and has made dealing with them an absolute pleasure. Their... See more

Company replied

Rated 5 out of 5 stars

Great experience from start to finish having our tired old wooden worktops replaced. Really fast & helpful responses and cracking service from Paul the fitter. Looks great, refreshed the whole kitchen... See more

Company replied


Company details

Information provided by various external sources

We are manufacturers of stainless steel products primarily for kitchens as well as other areas of the home and garden, for both domestic and trade customers. Products include worktops, splashbacks, upstand, plinth, curtain pole, utensil rails, polis...


Contact info

4.8

Excellent

TrustScore 5 out of 5

66 reviews

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Rated 5 out of 5 stars

I approached Stainless Steel Direct…

I approached Stainless Steel Direct seeking some new kick boards for my kitchen.
From start to finish, Aileen handled my order.
These weren’t straight forward measurements, as my kitchen floor doesn’t run level- but you’d never know as the fit was on point!
I’d definitely recommend this company again 👍🏽

3 November 2023
Unprompted review
Stainless Direct UK logo

Reply from Stainless Direct UK

Hi Richie
Thank you for your lovely review, we’ll share this with the team.
We’re always adding new products to our website, please feel free to revisit and see our new items.

Rated 5 out of 5 stars

Excellent Service

Excellent experience. I was thoroughly impressed with this company, absolutely excellent service and great product.

I ordered a blanking plate to cover a gap above a new built in oven. Ordered through the website, paid easily online, a few days later the item was delivered as promised in excellent condition.

Blanking plate itself is great quality, looks good, and is exactly the dimensions I wanted.

This company delivered a good quality, made to order item in excellent condition, and quickly. Puts many other, much larger companies to shame. Definitely recommend.

18 May 2023
Unprompted review
Stainless Direct UK logo

Reply from Stainless Direct UK

Hi Jamie,
Thank you for your lovely review, we’ll share this with the team.
We’re always adding new products to our website, please feel free to revisit and see our new items.

Rated 5 out of 5 stars

Great response to a query

Great response to a query. Quick delivery and great product. No hassle return and offered to custom make for me!

13 February 2023
Unprompted review
Stainless Direct UK logo

Reply from Stainless Direct UK

Hi David, thank you for your lovely review, we are continually adding new products to our website, please feel free to let us know if there is anything we can help with.

Rated 5 out of 5 stars

Trouble free experience, highly recommended

Placed an order online, a few days later received exactly what I requested, a stainless steel back splash.

Trouble free experience, highly recommended

3 July 2021
Unprompted review
Stainless Direct UK logo

Reply from Stainless Direct UK

Hi Kurn, thank you for your lovely review, we are continually adding new products to our website, please feel free to let us know if there is anything we can help with.

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