All your wmployws in the telephone and game delivery dept get a radio mention! Everytimee i had to call and whine n cry about the sin card not working or them sending a new one , customer service were... See more
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Review summary
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I have been with your company close to a year. I understand that scams & fraud are all over the place. Customer service needs are & should be upgraded whereby they could & can assist the LifeLine cust... See more
Company replied
Making Cell Service available to seniors and disabled (Indigent) with 1000 mins talk and unlimited texts and 4.5 gigs of data for free!!! You can also top off your account and get unlimited everything... See more
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I left them when I was offered a new phone thru a competitor then soon realized a had made a huge mistake. Their phone was garbage and their customer service was horrible. I came back and will prob... See more
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Company details
- Telecommunications service provider
- Mobile Phone Shop
- Internet Service Provider
- Mobile network operator
- Phone and internet services
About StandUp Wireless
Written by the company
- StandUp Wireless is a national prepaid wireless service provider dedicated to connecting low-income individuals and families with reliable, affordable mobile phone service.
- StandUp proudly participates in the Lifeline Program, a Federal Communications Commission (FCC) program, to make mobile service either free or significantly discounted for eligible households. StandUp also participated in the Affordable Connectivity Program (ACP) and Emergency Broadband Benefit (EBB) when those programs were available
- For more than a decade, StandUp Wireless has helped people stay connected to what matters most: loved ones, jobs, education, healthcare, and emergency services. Our work plays an important role in closing the digital divide by ensuring that individuals and families who might otherwise be left behind have access to essential mobile connectivity.
- Our customers receive free talk, text, and data plans through the Lifeline program, along with simple, low-cost top-up options to add extra minutes or data whenever needed. Customers can bring their own phone or receive a SIM or eSIM, making it easy to start service without unnecessary barriers.
- What sets us apart is our community-based approach. StandUp is one of the few remaining Lifeline providers still showing up, on the street, across the country allowing our valued customers to enroll in Lifeline and get service in whatever way is best for them, be it online with an eSIM, or in person. This allows us to reach underserved communities more effectively and offer personal, in-person support.
- We operate with a strong commitment to compliance and transparency, meeting all federal and state regulations that govern the Lifeline program. Our team works hard to simplify the enrollment process, provide clear information, and ensure customers receive the service they qualify for.
- Our Mission
- To remove communication barriers by making mobile phone and internet access affordable and accessible to everyone who qualifies—because staying connected isn’t a luxury, it’s a necessity.
- What We Offer
- -Free or discounted phone service through Lifeline
- -Bring Your Own Device (BYOD)
- -You choose between a physical SIM or eSIM
- -Simple online or assisted in-person enrollment
- -Reliable nationwide network coverage
- -Affordable top-up plans for extra talk, text, and data
- -24/7 Bilingual customer support
- Our Core Values
- Access:
- Affordable service for every qualified customer
- Integrity:
- Ethical, transparent operations that follow all regulations
- Community:
- Local partnerships that create meaningful impact
- Customer Care:
- Support designed to meet people where they are
- If you’re looking for a trusted Lifeline wireless provider, StandUp Wireless is committed to keeping you connected with service you can count on.
Contact info
4.5
Excellent
78k reviews
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Reply from StandUp Wireless
Hello Joshua,
We are sorry to hear you are having issues getting your SIM Card to work. We understand how frustrating that is.
In addition to being compatible, the phone also cannot still be locked to another provider (when a cell phone carrier locks a phone to only work with their service - common when devices are given to customers for free/are discounted). If you are trying to use a phone purchased/received from a previous provider - you may need to contact that previous provider to confirm the phone is "unlocked".
If you have confirmed your phone is unlocked and are still experiencing issues getting your SIM Card to work, that will likely require troubleshooting to resolve. Our Customer Care Team is experienced with helping customers resolve issues like you are describing. Please reach out to us, so we can help!
You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com.
You can also confirm your phone is compatible here: https://standupwireless.com/support/bring-your-own-phone/.
This does not, however, confirm the phone is unlocked.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Poor customer service
Poor customer service, unprofessional employees who are only concern about meeting their monthly quota....bad English grammar and unresourceful. knows very little about the products and services required for providing lifeline services. scammers!!!!!!!!!!!!
16 April 2026
Unprompted review
Reply from StandUp Wireless
Hello Patrick,
We appreciate you bringing these concerns to our attention. We're sorry to hear that you were not satisfied with your experience and our team was unable to assist. We are taking your feedback regarding product knowledge and communication seriously, and we will address these issues to improve our service.
You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Phone only worked for 1 month after I…
Phone only worked for 1 month after I got it, couldn't find a phone # for the company. Now I am without the phone because it stop working.
16 April 2026
Reply from StandUp Wireless
Hello Dora,
We regret that the phone stopped working after a month and that you had trouble locating our contact information. We understand how frustrating that is.
Any 4G/5G LTE phone that is unlocked (not locked to another carrier) and compatible with the T-Mobile Network should work with our service. Our Customer Care Team can recommend a specific device and may now even be able to help ease the financial burden of that purchase! Please reach out to us to see how we may be able to help.
You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
I haven't got my Sims card.
17 April 2026
Reply from StandUp Wireless
Hi Nita
We regret you haven't received your SIM. Please reach out to our team below for assistance.
You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Reply from StandUp Wireless
Hi Zahirah
We are happy you love our service! We appreciate you sharing your positive experience with us; thank you for your time.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
This wireless is very poor how come you…
This wireless is very poor how come you guys are giving out eSIM without letting us on the wifi calling
17 April 2026
Reply from StandUp Wireless
We appreciate you bringing this to our attention. We're sorry to hear that you're experiencing an issue with your Wi-Fi Calling. Our Customer Care Team is experienced with helping customers resolve issues like you are describing. Please reach out to us, so we can help!
You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Reply from StandUp Wireless
Hello Yolanda,
We are sorry to hear you are having issues getting your SIM Card to work. We understand how frustrating that is.
Any 4G/5G LTE phone that is unlocked (not locked to another carrier) and compatible with the T-Mobile Network should work with our service. Our Customer Care Team can recommend a specific device and may now even be able to help ease the financial burden of that purchase! Please reach out to us to see how we may be able to help.
However, in addition to being compatible, the phone also cannot still be locked to another provider (when a cell phone carrier locks a phone to only work with their service - common when devices are given to customers for free/are discounted). If you are trying to use a phone purchased/received from a previous provider - you may need to contact that previous provider to confirm the phone is "unlocked".
If you have confirmed your phone is unlocked and are still experiencing issues getting your SIM Card to work, that will likely require troubleshooting to resolve. Our Customer Care Team is experienced with helping customers resolve issues like you are describing. Please reach out to us, so we can help!
You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com.
You can also confirm your phone is compatible here: https://standupwireless.com/support/bring-your-own-phone/.
This does not, however, confirm the phone is unlocked.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Reply from StandUp Wireless
Hi Tammy
We're happy to hear that you had such a great experience. Thank you for sharing your positive feedback with us; we appreciate it.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Reply from StandUp Wireless
HI Willie
We appreciate your feedback and are sorry the phone did not work for you. Please call our care team below to assist you.
You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Clarity phone receptionist very clear
16 April 2026
Reply from StandUp Wireless
Hi Darren
We're happy to hear that the phone receptionist provided a clear experience. Thank you for sharing your positive feedback with us.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Reply from StandUp Wireless
Hi Kelly
We're happy our service was quick and easy for you! We appreciate you taking the time to review our service. Thank you!
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
My husband service was deactivated for…
My husband service was deactivated for maybe 2 years, I was unable to reach out to anyone until finding a receipt for a purchased tablet. I was able to reactivate the service as well as use the previous phone.
9 April 2026
Reply from StandUp Wireless
Hi Tyrone
We appreciate you sharing your experience. We're happy to hear that you were able to reactivate your service and reuse your previous phone after locating your tablet purchase receipt. Thank you for your feedback.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Reply from StandUp Wireless
Hi Wanda
We are so happy to hear that you had a wonderful experience. We appreciate your kind words and thank you so much!
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
I got a phone chip but I can't put it…
I got a phone chip but I can't put it with the phone that I have and it don't work like to
16 April 2026
Reply from StandUp Wireless
Hi Mika
We appreciate you sharing your experience. We're sorry to hear the chip is incompatible with your phone and isn't working as expected. Please contact our team below for assistance.
You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Reply from StandUp Wireless
Hi Arnold
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Reply from StandUp Wireless
Hi Myeasha
We are so happy to hear that you had a wonderful experience. We appreciate your kind words and thank you so much!
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Because I don't have a phone compatible…
Because I don't have a phone compatible to use the SIMS card
16 April 2026
Reply from StandUp Wireless
Hello Beatrice,
We are sorry to hear you are having issues getting your SIM Card to work. We understand how frustrating that is.
Any 4G/5G LTE phone that is unlocked (not locked to another carrier) and compatible with the T-Mobile Network should work with our service. Our Customer Care Team can recommend a specific device and may now even be able to help ease the financial burden of that purchase! Please reach out to us to see how we may be able to help.
However, in addition to being compatible, the phone also cannot still be locked to another provider (when a cell phone carrier locks a phone to only work with their service - common when devices are given to customers for free/are discounted). If you are trying to use a phone purchased/received from a previous provider - you may need to contact that previous provider to confirm the phone is "unlocked".
If you have confirmed your phone is unlocked and are still experiencing issues getting your SIM Card to work, that will likely require troubleshooting to resolve. Our Customer Care Team is experienced with helping customers resolve issues like you are describing. Please reach out to us, so we can help!
You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com.
You can also confirm your phone is compatible here: https://standupwireless.com/support/bring-your-own-phone/.
This does not, however, confirm the phone is unlocked.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Reply from StandUp Wireless
Hello Youssef,
Thank you for reaching out. StandUp Wireless Lifeline plans are created in strict accordance with FCC rules and guidelines to assure your Lifeline benefit is protected. Plans vary based on where you live and StandUp will automatically enroll you in the best free plan available for your zip code, if you qualify.
You can learn more about the lifeline program on our website, at standupwireless.com/lifeline/ (under the “About program” tab, “Lifeline”), by visiting www.lifelinesupport.org, or by contacting the Lifeline Support Center for your state.
All of our Lifeline plans come with much more than 3 minutes. If you are experiencing issues making calls, that may require troubleshooting to resolve. Our Customer Care Team is experienced with helping customers resolve issues like you are describing. Please reach out to us, so we can help!
You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Everything.
6 November 2025
Reply from StandUp Wireless
Hi Lee
We're happy our service is great for you! We appreciate you taking the time to leave us positive feedback.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Tried applying for a free phone only…
Tried applying for a free phone only got a SIM card delivered and the SIM card won't even work in my phone that I have just keys saying
"NO SERVICE EMERGENCY CALLS ONLY"
8 April 2026
Reply from StandUp Wireless
Hello Mariah,
Thank you for reaching out.
We're sorry to hear you are experiencing issues with the sim card. We know it's frustrating.
Issues like those you are experiencing often require troubleshooting to resolve.
Our Customer Care Team is experienced with helping customers resolve issues like you are describing. Please reach out to us, so we can help!You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen.
Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at support@standupwireless.com.
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
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