Stannah Stairlifts USA Reviews 

1,426
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 372 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the professional staff and knowledgeable sales representatives for providing thorough product demonstrations, answering all questions patiently, and ensuring a completely seamless and pleasant purchasing journey. Consumers also appreciate the exceptional quality, comfort, and quiet operation of the stairlifts, noting that the professional installation service is consistently prompt, highly efficient, and thoroughly respectful of their personal living spaces. However, some people mentioned minor operational challenges with the equipment, including occasional remote radio interference, unexpected beeping sounds, or inconvenient control placements that require awkward reaching behind the chair.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting both knowledgeable sales representatives and... See more

Service

Reviewers highlight positive aspects of service, noting that installation is consistently timely, efficient,... See more

Product

Clients share positive opinions on product quality, frequently describing the stairlifts as sturdy,... See more

User experience

Consumers find user experience to be very satisfying from the initial purchase to the final installation.... See more

Quality

Users describe positive interactions with quality, noting that the products are sturdy, well-designed, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The process of buying and installing the Stannah Stairlift was pleasant and effortless. I was contacted very quickly after I made an inital inquiry, was able to set up a date a fair amount in the fut... See more

Rated 5 out of 5 stars

Joe Walters was our go-to person, and he was a ten in our books! He was not only well versed and knowledgeable about the product, but helpful in guiding us in just what was the best option for our nee... See more

Rated 5 out of 5 stars

From start to finish the project went very well. Paul, the sales rep was very knowledgeable, detailed and honest. Greg, the technician who installed the chairlift was very professional and paid atte... See more

Rated 5 out of 5 stars

Your sales associate, Paul was very knowledgeable & professional about the Stannah company. He answered all our questions about the chair-lift system & was very helpful. The installer, Carl was also... See more


Company details

  1. Mobility equipment supplier
  2. Pharmacy

Written by the company

Stannah Stairlifts is a trusted name in home accessibility, providing high-quality stairlift solutions that help people stay safe, independent, and comfortable in the homes they love. As part of a global, family-owned company with over 150 years of engineering experience, Stannah recently celebrated 50 years in stairlift manufacturing—a milestone that reflects its deep commitment to innovation and reliability. To date, Stannah has produced over 1 million stairlifts worldwide. Operating in the U.S. for over two decades, Stannah offers a full range of stairlifts for straight, curved, and outdoor staircases, all designed with comfort, safety, and usability in mind. Customers can choose from new, rental, or reconditioned models, along with financing options to fit a variety of budgets. Every stairlift is installed by trained professionals and backed by local service and support. With regional offices and a strong network of certified dealers, Stannah provides personalized, local service across the country. The company has earned widespread recognition, including thousands of positive reviews on Trustpilot and the Consumer Affairs Buyer’s Choice Award for customer service. By combining decades of experience with a customer-first approach, Stannah Stairlifts continues to be a leading choice for families seeking reliable stairlift solutions in North America.

Helping you stay in the home you love

Written by the company

Achieve total independence at home with Stannah
With craftsmanship backed by generations of experience, 1 million happy stairlift owners worldwide, and award winning customer service, Stannah is a name you can trust to maintain freedom and independence at home.

7-day Money Back Guarantee

Your satisfaction is guaranteed. Up to 100% money back guarantee within seven days of installation.

Within seven days of installation, if you are not completely satisfied with your stairlift, we will arrange to remove it and, depending on the model, you may receive up to 100% refund of your payment.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

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4.8

All reviews

(1,426)

363 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great job!

I am very happy because of having stairlift "Siena". Joe was very friendly and did a professional job. He did a great job and I strongly recommend him for anyone.

Danuta Brodzinska

2 April 2026
Rated 5 out of 5 stars

Stannah chairlift dream

From start to finish the project went very well. Paul, the sales rep was very knowledgeable, detailed and honest. Greg, the technician who installed the chairlift was very professional and paid attention to every detail of the installation. Love the chairlift, style, gears & mechanisms hidden. Great job and product.

25 March 2026
Rated 5 out of 5 stars

Perfect!

I was very impressed with everyone I came in contact with. Your sales rep was very knowledgeable & answered all our questions without pushing us to buy. The installer was fast, efficient & very calmly explained the chair to my Mom. He stayed with her until she was somewhat comfortable. First class all around.

27 March 2026
Rated 4 out of 5 stars

One week service observations

The system was installed in less than one day. My top tread cracked, however it does not affect operation. The lift works smoothly snd quietly. I note a large box hanging from the left armrest, which seems strange. Overall, after one week of service (nam pleased with the purchase.

27 March 2026
Stannah Stairlifts USA logo

Reply from Stannah Stairlifts USA

Hello Neil,

Thank you for your feedback. Please contact our team regarding the stair tread so we can better assist you. The large box you are referring to on the left armrest is the seatbelt for your stairlift.

Please don’t hesitate to reach out if you need anything further, 1-888-680-4073.

Sincerely,
The Stannah Team

Rated 5 out of 5 stars

Great people to deal with

Everyone I dealt with was pleasant and knowledgeable. This included the salesman,Gene and the installer. The only problem was that I was not left with any paper that stated I had paid for the item and what the warranty included. I also had to call for a booklet that included all the directions and what to do with any problems. I did call and received that information in the mail. I love the stair lift and would recommend your company.

17 March 2026
Rated 5 out of 5 stars

I am very happy I chose Stannah for my…

I am very happy I chose Stannah for my new stairlift. The whole experience was smooth and professional from start to finish, I would like to especially thank Jamie Smith for being so kind and patient and helpful in explaining everything to me, and Jeff Jacobs the installer for doing such a careful installation and taking the time to show me how to use the stairlift safely, this stairlift has made my life much easier and I am relieved to be able to go up and down the stairs without pain, with bold assurance I recommend Stannah thank you all for your excellent service

9 March 2026
Rated 5 out of 5 stars

I was especially impressed with Ryan in…

I was especially impressed with Ryan in inhouse sales He kept me apprised of each step as I was hospitalized during the time of trying to put everything together during the whole process. He was right there to answer all my questions.

5 March 2026
Rated 5 out of 5 stars

Excellent product and service

Everything about the entire process was excellent. The delivery and installation went very well. A shout out to Jeff and Joe for their excellent customer service throughout the delivery and installation. So far the chairlift is working excellent.

4 March 2026
Rated 5 out of 5 stars

Trust your gut

Trust your gut. These guys are honest and reliable. From the time Steve visited my moms house to the time they installed they communicated and were very professional. They work with March of Dimes and are very patient. No pressure sells.
I love having the double rail for security and safeness and the chair is nice also which neatly folds away. I like that it is also a Canadian product if ever we need maintenance. parts are readily available.

12 March 2026
Rated 5 out of 5 stars

Outstanding company, product and people

I/we chose Stannah for its excellent reputation, and since then my entire experience with Stannah has been outstanding. Our sales person, Michelle, was wonderful, extremely knowledgable about the company, the chairlifts, and pros/cons of placement, which enabled an almost immediate decision to move forward on 2 lifts. Nathan our scheduler was able to answer any further questions/concerns about the installation. Our installers Josh and Matt, were excellent: extremely respectful of our home on a snowy day, and working quietly and efficiently on the install. They carefully explained the workings on the chair until I was comfortable, and provided materials and explanations for everything else I needed know. The install overall was very smooth, the installers genuinely nice, home &white carpet remained clean and neat, and the stair lifts work beautifully. I am so impressed by every aspect of the company, excellent product and the genuine and caring people. Very impressive -- Thanks to all!

4 March 2026
Rated 5 out of 5 stars

The entire process from the…

The entire process from the presentation of the product to the installation were flawless. Very easy to understand and use the stairlift. Paul my representative from Stannah and my installer Juan were excellent and professional.

4 March 2026

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