Annual service of our Stannah stair lift We are very happy with the engineer he politely explained the reason for his visit checked and tested the stair lift and applied intended work he did a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Found frustrating having to make 3 phone calls to make contact with human been on my initial phone call on the 2nd of Sept. as every time I was put on hold and music was none stop..! it took me 3... See more
Company replied
Harry came to explain, measure up and was able to sort out a speedy installation to suit my husband’s stroke rehab discharge date, plus putting in a new power point. All efficient and friendly. We cho... See more
Company replied
Vicky Yule did a really good job giving all the info we needed and carefully ensuring that all details of our stairs was logged and what the options were. Brian, the electrician did a clean job of dis... See more
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Company details
- #36 of 71 best companies in Mobility equipment supplier
Written by the company
In 1867 Joseph Stannah started our business moving goods around the docks of London. Much has changed since then but one thing hasn’t. And that’s our commitment to Joseph’s desire to deliver quality products and first class service. Over 40 years ago we added stairlifts to our range and since then we have helped over 700,000 people make more of their day. With options to buy or rent new or reconditioned stairlifts for straight or curved staircases we have a stairlift to suit everyone.
Contact info
Watt Close, SP10 3SD, Andover, United Kingdom
- 01264 364311
- customersupport@stannah.co.uk
- stannah.com
4.7
Excellent
7k reviews
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The engineer was efficient
The engineer was efficient, checked the stairlift thoroughly,asked questions relative to our use of it.
Altogether a satisfactory visit to check the stairlift.
9 September 2026
Reply from Stannah UK
We're so pleased to hear that our engineer provided such an efficient and thorough service during their visit. Thank you for your positive feedback!
Reply from Stannah UK
We are so pleased to hear that you consistently receive a first-class response and service from us. Thank you for your kind words!
The Stannah man knew what he was doing…
The Stannah man knew what he was doing and got on with it very efficiently.
8 September 2026
Reply from Stannah UK
We appreciate your positive feedback. We're delighted to hear that our team member was efficient and skilled in their work.
Couldn’t be better
Everyone was very helpful and kind from first visit to installation. The demo suite was an extremely useful experience, to be recommended.
The stairlift is proving its worth every day.
9 September 2026
Reply from Stannah UK
Thank you for taking the time to leave a review. It's great to hear that everyone was helpful and kind and that the demo suite was useful. Thank you for choosing Stannah.
Reply from Stannah UK
Thank you for your positive feedback! We're so pleased to hear that our service was efficient and didn't disrupt your routine.
The engineer called ahead and came…
The engineer called ahead and came within 20 minutes. He was able to clear all the error codes.
9 September 2026
Reply from Stannah UK
We're so glad our engineer arrived promptly and resolved the error codes for you. Thank you for sharing your positive experience with us!
I don't do reviews if I was not happy you would soon here about it!
I don't do reviews
9 September 2026
Reply from Stannah UK
We truly appreciate you taking the time to share your feedback with us. We're glad you had a positive experience.
Reply from Stannah UK
Many thanks for taking the time to leave a review.
Reply from Stannah UK
We're delighted to hear that our technician was quick, polite, and arrived as expected. Thank you for sharing your positive experience with us!
They are just one phone away and they…
They are just one phone away and they respond so quickly, I am so pleased with the service engineers, and the work they carry out.
12 September 2026
Reply from Stannah UK
We're so pleased to hear that you're happy with our quick response times and the work carried out by our service engineers. Thank you for your kind words!
From start to finish...the whole…
From start to finish...the whole process was easy. Fitter and electrician born very helpful.
11 September 2026
Reply from Stannah UK
We're delighted to hear that the entire process was easy for you. It's wonderful to know that our fitter and electrician were very helpful.
The stairlift has been an absolute…
The stairlift has been an absolute godsend for us. It was installed very efficiently with minimum mess. So pleased with the whole experience.
11 September 2026
Reply from Stannah UK
We're so pleased to hear that your stairlift has been such a godsend for you. It's great to hear that you're happy with the whole experience.
Everything was really efficient
Everything was really efficient.
From the order to the chaps coming to arrange the electricity connection to the actual fitting of the stair lift. Although I was not ready to accept that I needed it, it really works well … and I do need it !
11 September 2026
Reply from Stannah UK
We're so glad to hear that the entire process, from ordering to installation, was efficient for you. It's wonderful that the stairlift is working well and meeting your needs.
Quality friendly service as always
11 September 2026
Reply from Stannah UK
Thank you for your kind words! We are delighted to hear that you consistently receive quality and friendly service from us.
On time very pleasant gave me a lot of…
On time very pleasant gave me a lot of information
Knee what he was doing
11 September 2026
Reply from Stannah UK
Thank you for taking the time to share your positive experience. We are delighted to hear that you were happy with the service and found the information provided helpful.
I have had 2 units - both failed and no service for the second companyHMEBC
I have had 2 units - 1 in 2018 which kept throwing off its rubber gasket on a cone shaped wheel and the footrest shaft snapped right away - metal over tempered. So, I had it repaired 3 times at $1000 - $3000+ cost. Then the user passed and it stayed at rest for 5 years - then I needed and it kept throwing the rubber gasket which caused the unit to run for a few feet and then stop suddenly =activated the brake system. So, I decided to by a new unit and hope for the best. $$18,500.00 later a redesigned unit (2095) but it kept beeping all the time and the installer couldn't repair it, but I was offered a repair for $800,00 (felt like a scam and while I was using it, it flashed and banged and now is frozen 1/2 up the stairs and the company won't repair it. They traveled to sell it but won't do so to repair it (to far) So, think twice before buying one.
28 July 2026
Unprompted review
Reply from Stannah UK
We appreciate you taking the time to share your detailed feedback regarding your experiences with our units. We are truly concerned to learn about the significant challenges and frustrations you have encountered, from the repeated issues. We are committed to understanding what went wrong and how we can prevent similar situations for our customers in the future. Please email us at customersupport@stannah.co.uk with details of the location of your stairlift and any reference numbers you have so we can investigate this for you.
Good service and staff who attended.
4 September 2026
Unprompted review
Reply from Stannah UK
We are truly happy to hear that our service and staff made a positive impression on you. We appreciate your kind words.
Contract service
Em
Engineer rang to say he was on his way,arrived and carried out the service,was very polite and smartley dressed
10 September 2026
Reply from Stannah UK
We're so pleased to hear that our engineer was polite and well-presented. We appreciate your kind words about the service provided.
Dead Stairlift repaired before lunch.
Stairlift stopped working in morning. Contacted Bristol by email. Very quick response confirming engineer would visit shortly. After confirming by 'phone, engineer arrived and confirmed fault.
Friendly and helpful engineer repaired stairlift and carried out annual service before lunch.
A1+ service from all Stannah representatives, thank you.
10 September 2026
Reply from Stannah UK
We are delighted to hear about your positive experience! It's wonderful to know that our team provided such a quick response and that our engineer was able to resolve the issue and complete the annual service efficiently. We truly appreciate your kind words.
Reply from Stannah UK
Thank you, we appreciate you taking the time to share your positive experience; it's great to hear that our team member was friendly and thorough.
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